Women's Health Services of Central Virginia, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business is referring to denied claimsThe issue is not only about denied itWhat about the claim that was not denied but because off their negligence about filing NO claims period to the correct insuranceThey took the correct insurance card, did not scan it in, sent a bill and never felt the need to call meI had to call the insurance to say "Hey you haven't paid my bill" and in reply it was Ms.*** no claims were filed periodThey are just trying to cover their negligence because they received the correct information and never filed it correctly
Regards,
*** ***

In response to the complaint to your office dated 11/4/against Lynchburg Gynecology
With regard to billing/collections in 2014, there have been multiple attempts to obtain the correct insurance information and eligibility for this patient Our records indicate multiple re-filing of
claims based on patient’s new information given and conversations with patient that claims were denied Payment plans have been established and maintained for patient’s convenience Offered to re-file with latest insurance once card is received to verify eligibility Prompted patient to contact her old insurance company and question eligibility on dates of service and offered to re-file yet again as needed Lynchburg Gynecology has been more than helpful to find resolution for these denied insurance claims
Sincerely,*** ***
Lynchburg Gynecology- Practice Administrator *** *** *** *** Lynchburg, VA
Phone: ###-###-####
Fax: ###-###-####