Wonderful Flooring LLC

THE LAST TIME I SENT YOU MESSAGE , DANIEL WENT TO THE HOUSE TO CHECK THE FLOORS AGAIN AND HE FOUND OUT WAS NOT THE SUBFLOORONCE HE GOT THERE SHE SAW THAT THE FLOOR WAS RUINED BUY WATER LEAKTHE FLOOR WAS HUMIDHE SHOWED MRS [redacted] THE FLOORS WE INSTALLED AND THE OLD FLOORS SHE HAD IT WERE RUINED TOOWATER AND WOOD FLOORS DON'T TOGETHERDANIEL EXPLAINED THAT EVEN THEY DO THE FLOORS AGAIN , IT WILL BE RUINED AGAIN BECAUSE OF THE WATER LEAKSO THEY NEED TO FIX AND FIND OUT THIS LEAK AND AFTER THAT FIX THE FLOORSOF COURSE, ANY OTHER WOOD FLOOR WILL SAY ITS OUR FAULT SO THEY CAN GET THE JOBBUT IF THEY DO NEW FLOORS WILL GET RUINED AGAINITS TOO HUMID AND WILL NOT WORKTHEY NEED TO FIND AN INSPECTOR TO CHECK THE HOUSETHEN, THEY WILL FIND OUT WHAT IS HAPPENINGDANIEL TOLD HER, BEFORE SHE FIX THE WATER PROBLEMS, THERE IS NOTHING WE CAN DOWE WANT TO HEP HER, BUT WITH THE WATER PROBLEM THERE IS NOTHING WE CAN DOTHE FLOORS WERE INSTALLED CORRECTLY, ITS JUST THE WATER IS RUINED EVERYTHING.LET ME KNOW IF ANYTHING.THANK YOU VERY MUCH FOR CONTACTING US,

I am rejecting this response because:The subfloor is not the problem I have had other floor companies here to evaluate the floor/work performed Not one of the evaluations/estimates mentioned the subfloor There evaluations / estimates indicate a problem with the installation or the material provided by the installer, was not properly driedI am allowing Daniel and his company to make the necessary repairs as long as they are performed in a timely fashionMy kitchen is already being delayedI am also available to discuss this at any timeI will also provide photographs and estimates if need beThank you for your assistance in reference to this matter

HI, WE RECEIVED THE COMPLAIN AND I BELIEVE IT WAS MISUNDERSTOODDANIEL ALREADY SPOKE WITH MR AND MRS ***, WE SENT SOMEONE TO FIX THE FLOORS LAST WEEK AND WE EXPLAINED THEM THAT WHAT IS HAPPENING TO THE FLOORS NOW IS NOT OUR FAULTIS NOTHING TO DO WITH THE JOB WE DID, IS THE SUBFLOOR THAT IS
CAUSING THE PROBLEMBUT ANYWAY, DANIEL TALKED TO THEM EXPLAINED EVERYTHING AND HE IS COMING AGAIN TODAY TO THE HOUSE ( JULY 7TH ) TO FIND A WAY TO FIX WHAT NEEDS TO BE DONEWE DID NOT AVOID ANY CALLS, WHAT HAPPENED WAS DANIEL HAD A FAMILY EMERGENCY AND HAD TO BE OVERSEAS FOR WEEKS IN JUNE, SINCE THE COMPANY WAS TOO BUSY THEY WERE DOING THEIR BEST TO WORK EVERYTHING OUT.THE DAY THEY MENTIONED THE SECRETARY DID NOT PICK UP THE PHONE WAS A SATURDAY JUNE ST, SHE LEAVES THE OFFICE PM SATURDAYS.SHE CALLED BACK THEM ON THE FOLLOWING MONDAYWE WILL DEFINITELY MAKE SURE THE FLOORS WILL BE ALLRIGHTIF ANY QUESTIONS FELL FREE TO CALL US AT ###-###-#### DANIELOR CALL MR AND MRS *** TO MAKE SURE EVERYTHING IS FINETHANK YOU

THE LAST TIME I SENT YOU MESSAGE , DANIEL WENT TO THE HOUSE TO CHECK THE FLOORS AGAIN.  AND HE FOUND OUT WAS NOT THE SUBFLOOR. ONCE HE GOT THERE SHE SAW THAT THE FLOOR WAS RUINED BUY WATER LEAK. THE FLOOR WAS HUMID. HE SHOWED MRS [redacted]  THE FLOORS WE INSTALLED AND THE OLD FLOORS SHE HAD IT WERE RUINED TOO. WATER AND WOOD FLOORS DON'T TOGETHER. DANIEL EXPLAINED THAT EVEN THEY DO THE FLOORS AGAIN , IT WILL BE RUINED AGAIN BECAUSE OF THE WATER LEAK. SO THEY NEED TO FIX AND FIND OUT THIS LEAK AND AFTER THAT FIX THE FLOORS. OF COURSE, ANY OTHER WOOD FLOOR  WILL SAY ITS OUR FAULT SO THEY CAN GET THE JOB. BUT IF THEY DO NEW FLOORS WILL GET RUINED AGAIN. ITS TOO HUMID AND WILL NOT WORK. THEY NEED TO FIND AN INSPECTOR TO CHECK THE HOUSE. THEN, THEY WILL FIND OUT WHAT IS HAPPENING. DANIEL TOLD HER, BEFORE SHE FIX THE WATER PROBLEMS, THERE IS NOTHING WE CAN DO. WE WANT TO HEP HER, BUT WITH THE WATER PROBLEM THERE IS NOTHING WE CAN DO. THE FLOORS WERE INSTALLED CORRECTLY, ITS JUST THE WATER IS RUINED EVERYTHING.LET ME KNOW IF ANYTHING.THANK YOU VERY MUCH FOR CONTACTING US,

I am rejecting this response because:
Not sure what this respose was in reference too. We never had a water leak or any water problem. Maybe this business is confusing us with another complaint/unsatisfied job. I have other flooring installers estimates. I will take the next step toward the legal process.