Sent: Tuesday, December 29, 4:PMTo: drteamCc: *** *** *** ***Subject: Revdex.com Case #*** -
Wood Glen Court Assisted Living To whom it may concern- I am writing in response to a complaint that was filed with the Revdex.com for one of our Assisted Living Communities, Wood Glen Court Assisted Living in Spring, TX The allegations made by *** *** were completely false. As you can see from the attached emails that were exchanged between *** *** and the Executive Director of the community, there were many inconsistencies in *** *** communication Please look at the email in order from to and take not of the dates of the emails. The care of our resident’s is the number one priority of the staff at Wood Glen Court. Communication between the resident and family member is also important in order to provide the best service for our senior residents. As you can see from the emails that were sent by *** ***, her reactions were the result of the stress she was feeling regarding her Mom’s health and the overall situation as expressed in the following quote from one of her emails: “When you are responsible, as I am, for the care of my Mom it can be very emotional.” We would like for you to reconsider our Revdex.com rating which was a direct result of the complaint made by *** ***. Please contact me if additional information is needed Thank you, Kristi LJ*** Executive Assistant ** *** *** ***
Dear Revdex.com-
After reading *** *** response, I would like to offer the following facts:
If at any time *** *** felt that her mother was in danger, or being ill-cared for, I would question why she was even considering sending her Mom back to Wood Glen Court to live as stated in her email on October 16, 2015, just days before writing this complaint to the Revdex.comWe are very well aware of the formal complaints that *** *** filed with the State of Texas against Wood Glen Court. As of this date, the violations of her first complaint have been found to be unsubstantiated, as the investigation by the State was completed at pm last night. It is interesting to note, however, that the complaint made by *** *** to Texas Department of Aging and Disability Services was on December 16, the very date that she had sent an apology email and said she felt comfortable moving her Mom back to the community. "I would like to apologize for getting so upset about my MotherAs we discussed I feel comfortable moving her back to Wood Glen Court when she is released from the rehab facility. I also would like to state that I do not feel Homer physically or mentally abused her. I hope you will accept my sincere apology, for the behavior I exhibited in a time of pure frustration!"
*** *** mother was sent to the hospital, which was in her best interest at the time due to vomiting. After receiving a call from the community about the condition of her mother, *** *** sent an email giving permission to send her Mom by ambulance to the hospital "I advised whoever called me today, about her throwing up for days, to send her with her paperwork in an ambulance to Willowbrook MethodistPlease send my name a phone number so they can call meI will be back in town tomorrow around noon."
*** *** references the "care or non care that Wood Glen Court gives their residents and the diagnosis of her mother". - Wood Glen Court is a non-medical facility, which means we do not "diagnose" our residents. If the need arises, due to illness or injury, we send them to the proper health care facility for diagnosis and treatment, which was the case with *** *** motherIt is important to note that *** *** became upset after requesting a refund for the month of October for her mother's rent, which was not granted. This is when she started posting reviews online about Wood Glen Court (which are, in fact, quite slanderous) and contacted the Revdex.com.
In response to her most previous statement, the records for *** *** mother were sent to her attorney last week
We are sad to hear that *** *** mother has passed. She, along with all of our residents are well respected and treated with the highest level of respect, dignity and compassion. It is disheartening to think that *** *** would question the ethical and moral values of those who cared for her Mom at Wood Glen Court
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
Wood Glen Court
You tried to keep my Mother's file from meIt took me hiring a lawyer to get itYou tried to file a complaint on me with the state, saying I was abusive to my Mother...totally not true...which is slander
State is sending me the list of violations
I didn't say Wood Glen Court Diagnosed herI said I have a statement from her doctor on her diagnosisI also asked for *** ** *** to call me on the day my Mother was sent to the hospitalI was flying and wanted to send the information on
what hospital she needed to go toSharonika is a liarI was desperate on finding a place to move her toSo I agreed to what you wanted me to do so she could come back temporarilyThat was not possible
because of the renal damage caused by the dehydration
I did get the refund but that is not what this is aboutNo other families should have to endure the unprofessional, lying, mediocre care that goes on thereHer doctor stated that she had not been throwing up and that is what Sharrnika called aboutI have pictures, a journal, hospital records, lab reports and witnesses to go along with what I am sayingI can go on and on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, December 30, 2015 9:24 AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Dear Revdex.com,
I did read the response and attached emails from Wood Glen Court.
Those did not prove that I was not happy. Most of those were complementing an employee for a job well done. Not a manager, but one caregiver.
The last email was written because I was desperate on finding a place for my mom to move to and was running out of time before she was released from the hospital. Melody and Lisa N[redacted] told me I had to write it before my Mother could return to Wood Glen Court. I was going to move her back until I could to move her to another facility. It turns out that because of the severe dehydration that was the result of horrific care, from Wood Glen Court, my Mother went into to renal failure and could not return to any assisted living.
I will be receiving a report from the State of Texas with many violations against Wood Glen Court. I have doctor, previous residents and previous employees statements about the care or non care that Wood Glen Court says they give residents and the diagnosis of my Mother.
If you would like a copy of the report from the state please let me know.
[redacted]
Sent: Tuesday, December 29, 4:PMTo: drteamCc: *** *** *** ***Subject: Revdex.com Case #*** -
Wood Glen Court Assisted Living To whom it may concern- I am writing in response to a complaint that was filed with the Revdex.com for one of our Assisted Living Communities, Wood Glen Court Assisted Living in Spring, TX The allegations made by *** *** were completely false. As you can see from the attached emails that were exchanged between *** *** and the Executive Director of the community, there were many inconsistencies in *** *** communication Please look at the email in order from to and take not of the dates of the emails. The care of our resident’s is the number one priority of the staff at Wood Glen Court. Communication between the resident and family member is also important in order to provide the best service for our senior residents. As you can see from the emails that were sent by *** ***, her reactions were the result of the stress she was feeling regarding her Mom’s health and the overall situation as expressed in the following quote from one of her emails: “When you are responsible, as I am, for the care of my Mom it can be very emotional.” We would like for you to reconsider our Revdex.com rating which was a direct result of the complaint made by *** ***. Please contact me if additional information is needed Thank you, Kristi LJ*** Executive Assistant ** *** *** ***
Dear Revdex.com-
After reading *** *** response, I would like to offer the following facts:
If at any time *** *** felt that her mother was in danger, or being ill-cared for, I would question why she was even considering sending her Mom back to Wood Glen Court to live as stated in her email on October 16, 2015, just days before writing this complaint to the Revdex.comWe are very well aware of the formal complaints that *** *** filed with the State of Texas against Wood Glen Court. As of this date, the violations of her first complaint have been found to be unsubstantiated, as the investigation by the State was completed at pm last night. It is interesting to note, however, that the complaint made by *** *** to Texas Department of Aging and Disability Services was on December 16, the very date that she had sent an apology email and said she felt comfortable moving her Mom back to the community. "I would like to apologize for getting so upset about my MotherAs we discussed I feel comfortable moving her back to Wood Glen Court when she is released from the rehab facility. I also would like to state that I do not feel Homer physically or mentally abused her. I hope you will accept my sincere apology, for the behavior I exhibited in a time of pure frustration!"
*** *** mother was sent to the hospital, which was in her best interest at the time due to vomiting. After receiving a call from the community about the condition of her mother, *** *** sent an email giving permission to send her Mom by ambulance to the hospital "I advised whoever called me today, about her throwing up for days, to send her with her paperwork in an ambulance to Willowbrook MethodistPlease send my name a phone number so they can call meI will be back in town tomorrow around noon."
*** *** references the "care or non care that Wood Glen Court gives their residents and the diagnosis of her mother". - Wood Glen Court is a non-medical facility, which means we do not "diagnose" our residents. If the need arises, due to illness or injury, we send them to the proper health care facility for diagnosis and treatment, which was the case with *** *** motherIt is important to note that *** *** became upset after requesting a refund for the month of October for her mother's rent, which was not granted. This is when she started posting reviews online about Wood Glen Court (which are, in fact, quite slanderous) and contacted the Revdex.com.
In response to her most previous statement, the records for *** *** mother were sent to her attorney last week
We are sad to hear that *** *** mother has passed. She, along with all of our residents are well respected and treated with the highest level of respect, dignity and compassion. It is disheartening to think that *** *** would question the ethical and moral values of those who cared for her Mom at Wood Glen Court
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
Wood Glen Court
You tried to keep my Mother's file from meIt took me hiring a lawyer to get itYou tried to file a complaint on me with the state, saying I was abusive to my Mother...totally not true...which is slander
State is sending me the list of violations
I didn't say Wood Glen Court Diagnosed herI said I have a statement from her doctor on her diagnosisI also asked for *** ** *** to call me on the day my Mother was sent to the hospitalI was flying and wanted to send the information on
what hospital she needed to go toSharonika is a liarI was desperate on finding a place to move her toSo I agreed to what you wanted me to do so she could come back temporarilyThat was not possible
because of the renal damage caused by the dehydration
I did get the refund but that is not what this is aboutNo other families should have to endure the unprofessional, lying, mediocre care that goes on thereHer doctor stated that she had not been throwing up and that is what Sharrnika called aboutI have pictures, a journal, hospital records, lab reports and witnesses to go along with what I am sayingI can go on and on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Wednesday, December 30, 2015 9:24 AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Dear Revdex.com,
I did read the response and attached emails from Wood Glen Court.
Those did not prove that I was not happy. Most of those were complementing an employee for a job well done. Not a manager, but one caregiver.
The last email was written because I was desperate on finding a place for my mom to move to and was running out of time before she was released from the hospital. Melody and Lisa N[redacted] told me I had to write it before my Mother could return to Wood Glen Court. I was going to move her back until I could to move her to another facility. It turns out that because of the severe dehydration that was the result of horrific care, from Wood Glen Court, my Mother went into to renal failure and could not return to any assisted living.
I will be receiving a report from the State of Texas with many violations against Wood Glen Court. I have doctor, previous residents and previous employees statements about the care or non care that Wood Glen Court says they give residents and the diagnosis of my Mother.
If you would like a copy of the report from the state please let me know.
[redacted]