Sign in

Wood & Hogan, Inc

Sharing is caring! Have something to share about Wood & Hogan, Inc? Use RevDex to write a review
Reviews Wood & Hogan, Inc

Wood & Hogan, Inc Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I spoke with [redacted] on February [redacted] about defective bench that his delivery driver clearly wrote that bench is not level and gave to [redacted] on the delivery receipt.  [redacted] ask me how would I like for him to resolve this matter.  I suggested that a replacement bench be sent to client.  He said that's not going to happen.  I ask [redacted] why he asked me how I would like for him to resolve matter if he not prepared to do it.  He tells me that I need to go look at the bench which was delivered to Buffalo, NY.  When I told [redacted] that I wasn't driving 500 miles to confirm that the bench is not level when his delivery driver has already done that.  I suggested to [redacted] that maybe it would be simpler if he spoke with [redacted] the client who spent almost $6000.00 for this bench to resolve the issue.  He said no he wasn't going to talk to my client that he would only deal with me his client.  I find this very strange because before no one in that office had a problem speaking directly with [redacted] to secure deposit and then again for final payment.  [redacted] has a log of all phone correspondence and email that she has had with [redacted] the sells associate.  I agreeded to ask [redacted] to forward photos to [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Wood & [redacted], Inc regarding complaint ID 9905170, however my complaint has NOT been resolved because:
[Your Answer Here]
 
 They sent someone to inspect bench and noted that the leg is uneven but refuse to replace or repair bench.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] Bruce [redacted]

In response to statements made in the Customer's complaint...
1. W&H Customer
Wood & [redacted], Inc. is a wholesale firm selling exclusively to the design trade. [redacted] of River House was Wood & [redacted]’s customer of record for the bench involved in this complaint. The bench was sold to him for $3,747.00; not the $6000.00 figured noted in this complaint.
2. Delivery Time
The bench ordered was for a custom size; therefore, it had to be made in our English factory. Production time on custom pieces ranges from 12-16 weeks and then it needs to be shipped from England to New York. Most completed pieces from our English factory are shipped to New York within a Wood & [redacted] container. If desired and requested, for an added charge, pieces can be shipped from England on their own.
This bench was included in Wood & [redacted]’s container from England that sailed in October 2013. Wood & [redacted]’s normal course of action, shortly after the ship has left the English port, is to write to the appropriate customers that their order is nearing completion and request balance due. Wood & [redacted] contacted [redacted] via phone at that time to see if he had a preferred trucking company he wanted to use to delivered into the Buffalo area. After waiting approximately a week Wood & [redacted] selected an independent trucking firm and sent out a letter, dated October **, 2013 to Wood & [redacted]’s customer, River House, requesting balance due. Therefore, the letter for Two Dog River House LLC, River House was delayed in being sent due to no reply to Wood & [redacted]'s inquiry.
Any discussions, Wood & [redacted] had with [redacted]’s client, [redacted], was with approval from River House. Once balance was received the bench was scheduled, with the independent trucking firm, to be picked up from Wood & [redacted]’s warehouse on the next available truck. I believe, final delivery was made at the earliest date available for both parties.
3. Bench Leg
The custom bench, B-2109 SP, involved in this complaint was inspected on a level surface prior to shipment from our English factory and again, on a level surface, from a New Jersey shop. This is standard procedure for all chairs and benches Wood & [redacted] sells.
Wood & [redacted] never was alerted to a problem with the delivered bench until receipt of the Revdex.com complaint, February **, 2014. Normally, issues are brought to Wood & [redacted]’s attention by their design customer or, in a few cases, by the designer’s client. Once aware of the issue, Wood & [redacted] called the designer, their customer, seeking information of the issue. [redacted] indicated that he was aware of the noted issue but, had not seen the bench in person. When asked by Wood & [redacted] if he or someone on his behalf could inspect the bench he declined. Wood & [redacted] then requested photographs of the underside of each bench leg to see if a metal dome had fallen off which would have caused a leveling issue.
Wood & [redacted] sent [redacted] an email message on February **, 2014 thanking him for the photograph sent to Wood & [redacted]; however, that it was not as requested; nor very helpful. The message also noted three possibilities Wood & [redacted] thought maybe causing the problem and request to send it a professional craftsman to his client’s ([redacted]) home to inspect and possible correct the bench. [redacted] agreed to allow the inspection.
On March **, 2014 Wood & [redacted] then arrange to have a qualified furniture craftsman, [redacted] Josh [redacted], go inspect the bench at [redacted]’s home. Based on his 18 year professional experience and his on site visit it was determined and explained, at that time, to [redacted] that the legs of the bench were even and that the cause of the wobble was due to the floor. [redacted] explained to [redacted] that the floor was not level coming off the wall. He demonstrated this fact with a level coming off the wall and showed how paper could easily slide underneath the level because of the caused gap. [redacted] explained how he could SLIGHTLY alter the bench, by shaving the underside of two legs, so the bench would sit flat in the desired location within [redacted]’s home. She declined to have [redacted] do this alteration.
In conclusion, the bench was again determined to be level and the suggested professional alteration was refused.
4. Communication
Wood & [redacted] Inc., once made aware of this complaint, immediately tried to communicate and deal with their customer, River House, to properly resolve the issue at hand.
For the past 85 years, Wood & [redacted] has offered a high quality product and service to the design trade. When problems do arise, Wood & [redacted] tries to work closely with their customer to fairly rectify the issue involving their product.
In conclusion, based on the inspection of the bench, by an experienced professional craftsman, there is not a manufacture's defect causing the issue of the complaint. Furthermore, suggestions to resolve the "environmental issue" were declined.

We received the complaint on February **, 2014. That was the first time Wood & [redacted] was advised that there was a problem with the product (bench) that we sent out on November **, 2013. We called our...

customer, [redacted], shortly after receiving the notice with hopes of discussing the issue with him directly. It was not until February [redacted] when he returned our call.
During our phone conversation [redacted] indicated that he had not seen the bench that was delivered to his customer, [redacted]. We asked him if he could inspect the bench to see if one of the metal domes on the bottom of the legs inadvertently fell off during transit and/or examine the floor to see if it was level.
He indicated that he was not located in that area and could not. When we asked if he knew of someone in that area that could work on his behalf he told us he did not have anyone he could send in. Since he was unable to accommodate a on-site inspection we asked him to provide us photographs revealing the underside of each leg so we can see if the metal domes we installed are still there. If one is missing that would cause the bench to be unlevel. We are awaiting those photographs to decide what further action is needed.
Thank you.

Review: I am a designer and assisted in the order for a client a custom bench in which we were told on April **, 2013 that the custom bench would take 3-4 months from England. On August**, 2013 my client contacted Johns [redacted] at Wood & [redacted] and was told that the bench was leaving England end of September beginning of October and she would receive a balance due letter from Wood & [redacted]. My client inquired again on October **, 2013 about the status of delivery and was told the bench had left England on October **, 2013 and should be at their warehouse some time around 0ctober **, 2013 and then it could be shipped to the clients home. He did not as promised send balance due letter when the sailing date was set, but instead sent it 2 weeks later. My client called again on October **, 2013 for delivery status and was told by [redacted] that the bench arrived the previous and was in warehouse in NJ. Instead on contacting the client with balance due letter via email or US Postal service he sent a letter to me via US postal service. My client overnighted balance on October **, 2013. The bench was picked up from Wood & [redacted]'s NJ warehouse on November **, 2013 after another week going by, my clients receive call that the first offered delivery dates were November **-21. My client was traveling of work on those dates and the next available delivery date was December **, 2013. The Bench was delivered on December **, 2013 and one leg is clearly shorter than the others, by quarter inch. This was noted on the receipt by the delivery person who wrote on receipt bench is not level on one leg and that she will keep until a replacement can be made. She has never heard a single word from Wood & [redacted].Desired Settlement: A replacement bench. This custom bench was near $6000.00

Business

Response:

We received the complaint on February **, 2014. That was the first time Wood & [redacted] was advised that there was a problem with the product (bench) that we sent out on November **, 2013. We called our customer, [redacted], shortly after receiving the notice with hopes of discussing the issue with him directly. It was not until February [redacted] when he returned our call.

During our phone conversation [redacted] indicated that he had not seen the bench that was delivered to his customer, [redacted]. We asked him if he could inspect the bench to see if one of the metal domes on the bottom of the legs inadvertently fell off during transit and/or examine the floor to see if it was level.

He indicated that he was not located in that area and could not. When we asked if he knew of someone in that area that could work on his behalf he told us he did not have anyone he could send in. Since he was unable to accommodate a on-site inspection we asked him to provide us photographs revealing the underside of each leg so we can see if the metal domes we installed are still there. If one is missing that would cause the bench to be unlevel. We are awaiting those photographs to decide what further action is needed.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with [redacted] on February [redacted] about defective bench that his delivery driver clearly wrote that bench is not level and gave to [redacted] on the delivery receipt. [redacted] ask me how would I like for him to resolve this matter. I suggested that a replacement bench be sent to client. He said that's not going to happen. I ask [redacted] why he asked me how I would like for him to resolve matter if he not prepared to do it. He tells me that I need to go look at the bench which was delivered to Buffalo, NY. When I told [redacted] that I wasn't driving 500 miles to confirm that the bench is not level when his delivery driver has already done that. I suggested to [redacted] that maybe it would be simpler if he spoke with [redacted] the client who spent almost $6000.00 for this bench to resolve the issue. He said no he wasn't going to talk to my client that he would only deal with me his client. I find this very strange because before no one in that office had a problem speaking directly with [redacted] to secure deposit and then again for final payment. [redacted] has a log of all phone correspondence and email that she has had with [redacted] the sells associate. I agreeded to ask [redacted] to forward photos to [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Wood & [redacted], Inc regarding complaint ID 9905170, however my complaint has NOT been resolved because:

[Your Answer Here]

They sent someone to inspect bench and noted that the leg is uneven but refuse to replace or repair bench.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] Bruce [redacted]

Business

Response:

In response to statements made in the Customer's complaint...

1. W&H Customer

Wood & [redacted], Inc. is a wholesale firm selling exclusively to the design trade. [redacted] of River House was Wood & [redacted]’s customer of record for the bench involved in this complaint. The bench was sold to him for $3,747.00; not the $6000.00 figured noted in this complaint.

2. Delivery Time

The bench ordered was for a custom size; therefore, it had to be made in our English factory. Production time on custom pieces ranges from 12-16 weeks and then it needs to be shipped from England to New York. Most completed pieces from our English factory are shipped to New York within a Wood & [redacted] container. If desired and requested, for an added charge, pieces can be shipped from England on their own.

This bench was included in Wood & [redacted]’s container from England that sailed in October 2013. Wood & [redacted]’s normal course of action, shortly after the ship has left the English port, is to write to the appropriate customers that their order is nearing completion and request balance due. Wood & [redacted] contacted [redacted] via phone at that time to see if he had a preferred trucking company he wanted to use to delivered into the Buffalo area. After waiting approximately a week Wood & [redacted] selected an independent trucking firm and sent out a letter, dated October **, 2013 to Wood & [redacted]’s customer, River House, requesting balance due. Therefore, the letter for Two Dog River House LLC, River House was delayed in being sent due to no reply to Wood & [redacted]'s inquiry.

Any discussions, Wood & [redacted] had with [redacted]’s client, [redacted], was with approval from River House. Once balance was received the bench was scheduled, with the independent trucking firm, to be picked up from Wood & [redacted]’s warehouse on the next available truck. I believe, final delivery was made at the earliest date available for both parties.

3. Bench Leg

The custom bench, B-2109 SP, involved in this complaint was inspected on a level surface prior to shipment from our English factory and again, on a level surface, from a New Jersey shop. This is standard procedure for all chairs and benches Wood & [redacted] sells.

Wood & [redacted] never was alerted to a problem with the delivered bench until receipt of the Revdex.com complaint, February **, 2014. Normally, issues are brought to Wood & [redacted]’s attention by their design customer or, in a few cases, by the designer’s client. Once aware of the issue, Wood & [redacted] called the designer, their customer, seeking information of the issue. [redacted] indicated that he was aware of the noted issue but, had not seen the bench in person. When asked by Wood & [redacted] if he or someone on his behalf could inspect the bench he declined. Wood & [redacted] then requested photographs of the underside of each bench leg to see if a metal dome had fallen off which would have caused a leveling issue.

Wood & [redacted] sent [redacted] an email message on February **, 2014 thanking him for the photograph sent to Wood & [redacted]; however, that it was not as requested; nor very helpful. The message also noted three possibilities Wood & [redacted] thought maybe causing the problem and request to send it a professional craftsman to his client’s ([redacted]) home to inspect and possible correct the bench. [redacted] agreed to allow the inspection.

On March **, 2014 Wood & [redacted] then arrange to have a qualified furniture craftsman, [redacted] Josh [redacted], go inspect the bench at [redacted]’s home. Based on his 18 year professional experience and his on site visit it was determined and explained, at that time, to [redacted] that the legs of the bench were even and that the cause of the wobble was due to the floor. [redacted] explained to [redacted] that the floor was not level coming off the wall. He demonstrated this fact with a level coming off the wall and showed how paper could easily slide underneath the level because of the caused gap. [redacted] explained how he could SLIGHTLY alter the bench, by shaving the underside of two legs, so the bench would sit flat in the desired location within [redacted]’s home. She declined to have [redacted] do this alteration.

In conclusion, the bench was again determined to be level and the suggested professional alteration was refused.

4. Communication

Wood & [redacted] Inc., once made aware of this complaint, immediately tried to communicate and deal with their customer, River House, to properly resolve the issue at hand.

For the past 85 years, Wood & [redacted] has offered a high quality product and service to the design trade. When problems do arise, Wood & [redacted] tries to work closely with their customer to fairly rectify the issue involving their product.

In conclusion, based on the inspection of the bench, by an experienced professional craftsman, there is not a manufacture's defect causing the issue of the complaint. Furthermore, suggestions to resolve the "environmental issue" were declined.

Check fields!

Write a review of Wood & Hogan, Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Wood & Hogan, Inc Rating

Overall satisfaction rating

Description: WOOD FINISHING

Address: 200 Lexington Avenue Suite 812, New York, New York, United States, 10016

Phone:

Show more...

Web:

This website was reported to be associated with Wood & Hogan, Inc.



Add contact information for Wood & Hogan, Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated