In response to our complaint they company indicated to you that they could not locate our file and asked for the following: Customer ID: Could not locate but the info below should Name: [redacted] Address: [redacted] *** Phone number: [redacted] Email Address: [redacted] · Cancellation Notification # [redacted] · Your Refunded Order Notification # [redacted] · Refunded Order Notification # [redacted] · Cancellation Notification # [redacted] COMPLAINT RECAP: Once again [redacted] (and others per the internet) did not understand the terms She thought she was getting a free trial When we opened the credit card bill there were three charges – totaling more than $We immediately starting call both the credit card company and the company in question Through several calls where she was subject to nothing resembling customer service or understanding, they agreed to a partial refund (see above) including on items that were shipped that we have not seenWe offered to return all, but they did not want them back
In response to our complaint they company indicated to you that they could not locate our file and asked for the following: Customer ID: Could not locate but the info below should Name: [redacted] Address: [redacted] *** Phone number: [redacted] Email Address: [redacted] · Cancellation Notification # [redacted] · Your Refunded Order Notification # [redacted] · Refunded Order Notification # [redacted] · Cancellation Notification # [redacted] COMPLAINT RECAP: Once again [redacted] (and others per the internet) did not understand the terms She thought she was getting a free trial When we opened the credit card bill there were three charges – totaling more than $We immediately starting call both the credit card company and the company in question Through several calls where she was subject to nothing resembling customer service or understanding, they agreed to a partial refund (see above) including on items that were shipped that we have not seenWe offered to return all, but they did not want them back