Wood Landscaping

Revdex.com CASE#: *** Dear *** *** Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our
proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order formPlease note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on "Rush my Trial"Once the customer click on the “Rush my Trial” order request goes through and shipping and handling charges are applied instantly accordinglyWe offer a day trial period that starts from the order date for the product Vlamorous in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and $restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postagePlease note that we cannot process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.” *** *** had placed an order for the product Vlamorous on February 16th, Upon placing the, he agreed to try the product for a days of trial period at the cost of shipping and handlingWe are happy to inform you that we have cancelled the subscription for the product Vlamorous, thus you will not receive any further shipmentWe are happy to inform you that we have processed your refund in the amount $(Trans-ID: ***This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may haveWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, Thank you for submitting a refund of this product. *** ***

Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary
formulas. We regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you:Customer ID:Name:Address:Phone number:Email Address:We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards, Customer Support-------------------------------------------------------------------------...⇄ ID: ***Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:Company offered free trial of beauty products without exposing the potential client to the actual termsBy the time we received the first charge days in, we had been hit with over charges totaling more than $In order to end the pain they eventually agreed to a partial refundWe have not received the three charges that showed on our credit card statementWe cancelled the card, disputed the charges and contacted the totally unhelpful company

In response to our complaint they company indicated to you that they could not locate our file and asked for the following:. 1.     Customer ID: Could not locate but the info below should2.     Name: [redacted]3.     Address: [redacted]4.     Phone number: [redacted]5.     Email Address: [redacted] ·         Cancellation Notification #[redacted]·         Your Refunded Order Notification #[redacted]·         Refunded Order Notification #[redacted]·         Cancellation Notification #[redacted] COMPLAINT RECAP:  Once again [redacted] (and others per the internet) did not understand the terms.  She thought she was getting a free trial.  When we opened the credit card bill there were three charges – totaling more than $300. We immediately starting call both the credit card company and the company in question.  Through several calls where she was subject to nothing resembling customer service or understanding, they agreed to a partial refund (see above) including on items that were shipped that we have not seen. We offered to return all, but they did not want them back.

Revdex.com CASE#: [redacted]Dear Sir/Madam,Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our...

proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order form. Please note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on "Rush my Trial". Once the customer click on the “Rush my Trial” order request goes through and shipping and handling charges are applied instantly accordingly. We offer a 14 day trial period that starts from the order date for the product Vlamorous and 16 days trial period for the product AquaVo in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy.   The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and $20 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.”[redacted] had placed an order for the products Vlamorous and AquaVo on July 07th, 2017. Upon placing the order, she was required to contact our company for cancellation within the time span of 14 days. [redacted] contacted our company on August 28th, 2017 when one of our customer support representatives explained the program and cancelled her subscription for the products Vlamorous and AquaVo.In regards to the refund request, [redacted] agreed to the 70% refund offer, therefore; her refund was processed in the amounts of $68.48 and $66.27. Her further refund has been processed in the amounts of $28.41 and $29.35 on August 30th, 2017. Following are the transaction ID numbers:Transaction -ID: [redacted]Transaction-ID: [redacted]We regret to inform you that since we have 30 days refund policy, therefore, at this point in time we are unable to provide any further refund on the previous charges.We are sorry for any inconvenience.Regards,Customer Support Manager