WOOD RE NEW

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The tracking number that was provided is showing a scheduled delivery for today (06/07) in Philadephia, PA I do not reside in Philadelphia so I don't think that tracking number is correct that was provided.I'm also a little unclear on what it is I'm supposedly going to be receiving According to the response, am I only receiving out of the orders that I am expecting? If that is the case, am I ever going to be getting the second one? Regards, [redacted] ***

Hello,I apologize for not being able to get your lemon/lime combo tree to you earlier. We had to secure more inventory for this item and we had to truck these citrus fruit trees up from the citrus farm in Florida and this took more time than originally anticipated. We shipped your citrus fruit tree... out yesterday via UPS Ground and it is scheduled for delivery today, Tuesday June 6th. The tracking number is [redacted] . Please accept our apologies for not being able to provide this fruit tree to you earlier than this. Unfortunately, we were only able to get a limited stock of these trees this time, but we were able to get the replacement fruit tree out for order number [redacted] . Thank you for your understanding and patience in receiving this replacement order and I hope you have great success with the lime/lemon combo fruit tree. Thank you,Roberta's GardensCustomer Service800-428-9726

Hello,I have checked this gentleman's order and the Lemon/Lime fruit tree combo was delivered to him on Wednesday June 7, at 3:pm with UPS ground serviceHe should have received this yesterday as it was delivered to *** *** *** *** ** *** This was for order number ***Unfortunately, we were unable to provide you with the complimentary replacement fruit tree corresponding with order number ***We will have to ship this complimentary replacement order to you in 2018, around mid to late MayThank you for your patience in receiving this replacement order and I hope it does well for youI apologize again for not being able to provide you with the other Lemon/Lime fruit tree combo this season. Good luck with all your planting this spring. Thank you,Roberta's GardensCustomer Service800-428-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The tracking number that was provided is showing a scheduled delivery for today (06/07) in Philadephia, PA.  I do not reside in Philadelphia so I don't think that tracking number is correct that was provided.I'm also a little unclear on what it is I'm supposedly going to be receiving.  According to the response, am I only receiving 1 out of the 2 orders that I am expecting?  If that is the case, am I ever going to be getting the second one?
Regards,
[redacted]

Hello,I apologize for not being able to get your lemon/lime combo tree to you earlier. We had to secure more inventory for this item and we had to truck these citrus fruit trees up from the citrus farm in Florida and this took more time than originally anticipated. We shipped your citrus fruit tree...

out yesterday via UPS Ground and it is scheduled for delivery today, Tuesday June 6th. The tracking number is [redacted]. Please accept our apologies for not being able to provide this fruit tree to you earlier than this. Unfortunately, we were only able to get a limited stock of these trees this time, but we were able to get the replacement fruit tree out for order number [redacted]. Thank you for your understanding and patience in receiving this replacement order and I hope you have great success with the lime/lemon combo fruit tree. Thank you,Roberta's GardensCustomer Service800-428-9726

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me as long as I actually receive my replacement. I don't want to end up in the same situation again next year at this time where I have to bring in a third party to help resolve an open issue from 2016. Technically this issue isn't resolved, but I will wait if I have to until next year to consider it closed.
Regards,[redacted]