JULES POIRIER CO. LLC SIDING WINDOWS & DOORS ROOFING GUTTERS Established 1955 Company Fully Insured CT Lic./Reg/ # [redacted] RevDex.com 10/2/14 ID# [redacted] RE: [redacted] Attn: [redacted] In response to Mr. [redacted] rejection. As a license contractor in the State of [redacted] I feel that it is not my responsible for the failure in a manufactured product I did not manufacture and that is no longer in business. I warranty my labor for one year from date of installation and not the materials.
Complaint: ***
I am rejecting this response because:
MrPoirier's accounting is totally contrary to my recollection of the facts
First of all, I had contacted him in early January and he personally inspected the window on January 16, (Please note that the glass replacement was done six and half months later at the end of July, not in the spring as MrPoirier indicated).
Had I not possessed the *** window warranty, I would not have sought replacement from MrPoirier under the provisions of the warranty agreement His recollection of this fact is completely off base In addition, why would he agree to replace the glass if I didn't have the warranty?
I had to follow up with him on several occasions, twice in June knowing that the home was closing in late July and that I needed the glass replaced prior to the transfer of home ownership Upon request, I can provide copies of two emails sent to MrPoirier's Web site in June asking for a status report Does this sound like we were willing to let "this be the next person's problem"?
When his installer informed us that the window was not closing properly, we told him to fix it and he spent the next four hours supposedly doing what we had requested Upon leaving, he stated the window was "fixed"I didn't learn that the window closing problem had not been taken care of until the day of the closing, and it was too late to fix itI find MrPoirier's remarks ("just replace the glass, etc") to be both untruthful and unprofessional and extremely insulting to me
On August 19, 2014' I emailed a note to mrPoirier's Web site expressing my complete dissatisfaction with the way he handled this matter A copy of that email is also available upon request No reply from MrPoirier
As far as his contact with our lawyer, Mr*** was trying to find out the facts because he knew I was very upset about the window I was not privy to that conversation, but our lawyer indicated that the gist of Mr Poirier's reply was that his employee had been with him for years and was deeply religious; therefore, he must be telling the truthWhat else was our lawyer supposed to do but thank him for his help?
I realize that this is a "he said, she said" situation; however I honestly feel that we have substantiated our claims as to what actually happened and are not misrepresenting the facts to fit my version of the situation
Sincerely,
*** ***
JULES POIRIER COLLC
SIDING WINDOWS & DOORS ROOFING GUTTERS
Established Company Fully Insured CT Lic./Reg/ # ***
RevDex.com 9/
ID# ***
RE: *** ***
** *** ***
*** ** ***
To whom it may concern:
In February I received a phone call from Mr*** pertaining to condensation in between the casement window glass in his kitchenI told Mr*** *o locate his contract and warrantee from the manufacturer. We then scheduled an appointment for me to evaluate the issue. Once I arrived, I looked at the window and noticed the brand name and that it was no longer in business. My company installs to different window products depending on the client’s needs. Mr*** would also tell me he could not locate the contract or his warrantee. I told Mr*** I would order a new piece of glass from a glass company at my expense and also install it at my expense. Later in February I contacted Mr*** and told him that the glass had arrived. At Mr*** recommendation he suggested we wait for warmer weather. He did not think it would be a good idea to replace the glass in degree temperatures. I agreed. I then contact Mr*** in the Spring to schedule a time. We connected and agreed on a day that would be convenient for him. I then sent my window installer who has been working with my company for yearsThat morning I would receive a phone call from my installer indicating the window was not functioning properly. My installer also brought this to Mr*** attention. Mr*** said “don’t worry install the glass; it will be the next persons problem.” I informed my installer to try and adjust the window the best he could. I never heard from Mr*** again. I then received a phone call from Mr*** attorney asking if I could adjust the window. We then went back a second time the next day. His attorney would call me again. I told the attorney that it was unfortunate that the manufacturer Mr*** requested upon his research on windows, was not my responsibility. His attorney informed me that he had put aside $in escrow to replace the window if it became an issue. I told him that I had spent $in labor and material so far trying to help Mr*** out. He then told me that he really appreciated the help I had given him and his client. At that point I had considered the matter closed
Jules Poirier, President
Covering your homes for generations
***
*** *** *** *** *** *** ***
PHONE ###-###-#### FAX ###-###-####
email: ***
As a license contractor in the State of [redacted] I feel that it is not my responsible for the failure in a manufactured product I did not manufacture and that is no longer in business. I warranty my labor for one year from date of installation and not the materials.
Dear Ms. [redacted]
I am rejecting this response because:
Mr. Poirier's current reply not only fails to address my concerns, but lacks factual accuracy. The manufacture rof the window was [redacted], a brand of window offered through [redacted] holding company, [redacted] headquartered in [redacted], **. Feel free to check out their Web site: [redacted].
The "manufacturer" Mr. Poirier is referring to was, in fact, his distributor, ** [redacted], which is no longer in business. Their former address was [redacted].
Contrary to what he just indicated, he committed to replacing the glass part of the window, rather than referring me directly to the manufacturer to seek glass replacement under the terms of the window warranty. And when his installer replaced the glass, he damaged the window so it couldn't close and could not fix it. Mr. Poirier can't have it both ways!
Thank you for giving my complaint your attention. I greatly appreciate. This is my final response.
Sincerely,
[redacted]
JULES POIRIER CO. LLC SIDING WINDOWS & DOORS ROOFING GUTTERS Established 1955 Company Fully Insured CT Lic./Reg/ # [redacted] RevDex.com 10/2/14 ID# [redacted] RE: [redacted] Attn: [redacted] In response to Mr. [redacted] rejection. As a license contractor in the State of [redacted] I feel that it is not my responsible for the failure in a manufactured product I did not manufacture and that is no longer in business. I warranty my labor for one year from date of installation and not the materials.
Complaint: ***
I am rejecting this response because:
MrPoirier's accounting is totally contrary to my recollection of the facts
First of all, I had contacted him in early January and he personally inspected the window on January 16, (Please note that the glass replacement was done six and half months later at the end of July, not in the spring as MrPoirier indicated).
Had I not possessed the *** window warranty, I would not have sought replacement from MrPoirier under the provisions of the warranty agreement His recollection of this fact is completely off base In addition, why would he agree to replace the glass if I didn't have the warranty?
I had to follow up with him on several occasions, twice in June knowing that the home was closing in late July and that I needed the glass replaced prior to the transfer of home ownership Upon request, I can provide copies of two emails sent to MrPoirier's Web site in June asking for a status report Does this sound like we were willing to let "this be the next person's problem"?
When his installer informed us that the window was not closing properly, we told him to fix it and he spent the next four hours supposedly doing what we had requested Upon leaving, he stated the window was "fixed"I didn't learn that the window closing problem had not been taken care of until the day of the closing, and it was too late to fix itI find MrPoirier's remarks ("just replace the glass, etc") to be both untruthful and unprofessional and extremely insulting to me
On August 19, 2014' I emailed a note to mrPoirier's Web site expressing my complete dissatisfaction with the way he handled this matter A copy of that email is also available upon request No reply from MrPoirier
As far as his contact with our lawyer, Mr*** was trying to find out the facts because he knew I was very upset about the window I was not privy to that conversation, but our lawyer indicated that the gist of Mr Poirier's reply was that his employee had been with him for years and was deeply religious; therefore, he must be telling the truthWhat else was our lawyer supposed to do but thank him for his help?
I realize that this is a "he said, she said" situation; however I honestly feel that we have substantiated our claims as to what actually happened and are not misrepresenting the facts to fit my version of the situation
Sincerely,
*** ***
JULES POIRIER COLLC
SIDING WINDOWS & DOORS ROOFING GUTTERS
Established Company Fully Insured CT Lic./Reg/ # ***
RevDex.com 9/
ID# ***
RE: *** ***
** *** ***
*** ** ***
To whom it may concern:
In February I received a phone call from Mr*** pertaining to condensation in between the casement window glass in his kitchenI told Mr*** *o locate his contract and warrantee from the manufacturer. We then scheduled an appointment for me to evaluate the issue. Once I arrived, I looked at the window and noticed the brand name and that it was no longer in business. My company installs to different window products depending on the client’s needs. Mr*** would also tell me he could not locate the contract or his warrantee. I told Mr*** I would order a new piece of glass from a glass company at my expense and also install it at my expense. Later in February I contacted Mr*** and told him that the glass had arrived. At Mr*** recommendation he suggested we wait for warmer weather. He did not think it would be a good idea to replace the glass in degree temperatures. I agreed. I then contact Mr*** in the Spring to schedule a time. We connected and agreed on a day that would be convenient for him. I then sent my window installer who has been working with my company for yearsThat morning I would receive a phone call from my installer indicating the window was not functioning properly. My installer also brought this to Mr*** attention. Mr*** said “don’t worry install the glass; it will be the next persons problem.” I informed my installer to try and adjust the window the best he could. I never heard from Mr*** again. I then received a phone call from Mr*** attorney asking if I could adjust the window. We then went back a second time the next day. His attorney would call me again. I told the attorney that it was unfortunate that the manufacturer Mr*** requested upon his research on windows, was not my responsibility. His attorney informed me that he had put aside $in escrow to replace the window if it became an issue. I told him that I had spent $in labor and material so far trying to help Mr*** out. He then told me that he really appreciated the help I had given him and his client. At that point I had considered the matter closed
Jules Poirier, President
Covering your homes for generations
***
*** *** *** *** *** *** ***
PHONE ###-###-#### FAX ###-###-####
email: ***
JULES POIRIER CO. LLC
SIDING WINDOWS & DOORS ROOFING GUTTERS
Established 1955 Company Fully Insured CT Lic./Reg/ # [redacted]
Revdex.com ...⇄ 10/2/14
ID# [redacted]
RE: [redacted]
Attn: [redacted]
In response to Mr. [redacted] rejection.
As a license contractor in the State of [redacted] I feel that it is not my responsible for the failure in a manufactured product I did not manufacture and that is no longer in business. I warranty my labor for one year from date of installation and not the materials.
Complaint: [redacted]
Dear Ms. [redacted]
I am rejecting this response because:
Mr. Poirier's current reply not only fails to address my concerns, but lacks factual accuracy. The manufacture rof the window was [redacted], a brand of window offered through [redacted] holding company, [redacted] headquartered in [redacted], **. Feel free to check out their Web site: [redacted].
The "manufacturer" Mr. Poirier is referring to was, in fact, his distributor, ** [redacted], which is no longer in business. Their former address was [redacted].
Contrary to what he just indicated, he committed to replacing the glass part of the window, rather than referring me directly to the manufacturer to seek glass replacement under the terms of the window warranty. And when his installer replaced the glass, he damaged the window so it couldn't close and could not fix it. Mr. Poirier can't have it both ways!
Thank you for giving my complaint your attention. I greatly appreciate. This is my final response.
Sincerely,
[redacted]