Wood Windows, Inc. Reviews (3)
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Wood Windows, Inc. Rating
Address: 200 E 50th St, Boise, Idaho, United States, 83714-1428
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www.allenautos.com
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The customer contacted our internet sales rep about a preowned [redacted] that we have advertised for $65,000 he was asking for a better deal so she contacted our sales manager to see what price she could offer.On his cell phone he told her the best price we can offer is $65,000 because we own it...
for $70,000 and are already losing a substantial amount on the unit.The internet sales rep thought he said $55,000 so she told the customer $55,000.The customer told her he was coming down obviously because it was a rediculous deal.Then the internet sales rep went to the sales desk to let them know he was going to come down to look at the [redacted].When looking at the notes the sales mgr discovered the honest mistake and communication error.He immediatly contacted the customer to let him know that the car was not availble at that price and he could purchase it for $65,000.He became upset and because he could not purchase it for $55,000.We were proctive to not waste his time and he did not come to the dealership at anytime.It was an honest mistake with no intention of ever misleading the customer and we apologize that we could not sell the vehicle at that price.
The complaintant has accepted a cash offer from the General Manager and has agreed to close this complaint and remove negative posts in exchange for compensating his travel expense
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.My husband has agreed to take compensation for expenses. However, compensation has not been received. He did not agree to taking down any negative complaints via social media. My husband stated that he would consider taking down social media complaints that he posted. It was not a term to receive compensation. I would only like to close this case once compensation has been received.
Regards,
[redacted]