The customer contacted our internet sales rep about a preowned [redacted] that we have advertised for $65,he was asking for a better deal so she contacted our sales manager to see what price she could offer.On his cell phone he told her the best price we can offer is $65,because we own it for $70,and are already losing a substantial amount on the unit.The internet sales rep thought he said $55, so she told the customer $55,000.The customer told her he was coming down obviously because it was a rediculous deal.Then the internet sales rep went to the sales desk to let them know he was going to come down to look at the ***.When looking at the notes the sales mgr discovered the honest mistake and communication error.He immediatly contacted the customer to let him know that the car was not availble at that price and he could purchase it for $65,000.He became upset and because he could not purchase it for $55,000.We were proctive to not waste his time and he did not come to the dealership at anytime.It was an honest mistake with no intention of ever misleading the customer and we apologize that we could not sell the vehicle at that price
The customer contacted our internet sales rep about a preowned [redacted] that we have advertised for $65,he was asking for a better deal so she contacted our sales manager to see what price she could offer.On his cell phone he told her the best price we can offer is $65,because we own it for $70,and are already losing a substantial amount on the unit.The internet sales rep thought he said $55, so she told the customer $55,000.The customer told her he was coming down obviously because it was a rediculous deal.Then the internet sales rep went to the sales desk to let them know he was going to come down to look at the ***.When looking at the notes the sales mgr discovered the honest mistake and communication error.He immediatly contacted the customer to let him know that the car was not availble at that price and he could purchase it for $65,000.He became upset and because he could not purchase it for $55,000.We were proctive to not waste his time and he did not come to the dealership at anytime.It was an honest mistake with no intention of ever misleading the customer and we apologize that we could not sell the vehicle at that price