At the time of complaint in July of 2013, Wood Wright Construction was paid in full for work completed at the [redacted]' residence and the entire project was inspected by the city inspector at the time of completion. Furthermore, there has never been a customer in the history of Wood Wright...
Construction who has paid a final bill, with pending work that needs to be completed. Regarding the initial complaint, Wood Wright Construction contacted the Pipeline Supply (who was the installer/supplier of the countertop product). Pipeline Supply said they would investigate the complaint. My Project Manager was keeping Mrs. [redacted] updated with any word from Pipeline, which was vague at best. During the course of the next few months, Pipeline was not returning our calls. We found that the company, Genistone was closing its doors. I am unsure of how the "crack" happened. The [redacted]' say it is an installation defect. I spoke to Mrs. [redacted] and was trying to figure out what to do numerous times. I was finally contacted by Mr. [redacted] and he threatened me that he was going to sue my company. I asked Mr. [redacted] to have a document drafted that stated that Wood Wright was not at fault for the countertop "defect" and I would credit him $2,000 to replace his countertop on his own, and that he would not hold Wood Wright responsible for any supposed "defect" he has in his countertop. At that time, Mr. [redacted] said he would not make any complaints about my business. Mr. [redacted] stated that he had already made complaints, but then he changed his story and said he had not made complaints. I said I was willing to settle with $2,000 paid to the [redacted]' with a Cancellation and Mutual Release form and with the Meyer's ceasing any complaints. The release form came in the mail, but it states that "Builder does not acknowledge by the signing of this document that any workmanship was faulty." But then states in #4: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues for faulty workmanship covering the entire project." I specifically said I would not agree to signing any documents that state Wood Wright did faulty work. I believe that my company has never done faulty work at the [redacted]' residence. I believe the [redacted] are trying to take advantage of my company and have no desire to have the $2,000 settle this matter. I believe that I am not responsible and cannot confirm how the supposed "crack/defect" happened. At this time, I feel as though I am not responsible for any damage that the [redacted] may have caused to their countertop. It is common practice for numerous countertop companies to have a clause that final inspection is owner's sole responsibility. I was willing to give $2,000 to the [redacted]' in good faith, however, I feel that Mr. [redacted] is not being forthright with this complaint.Thank you and please let me know if there is anything else I can do.[redacted]OwnerAmy's Cell: 715-797-2612
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I will sign and pay $2,000 to the [redacted] if he changes the statement on the release from: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues for faulty workmanship covering the entire project." Changing it to: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues covering the entire project." If Mr. [redacted] is willing to change the language, I will settle the matter with $2,000 check and signing of the documents when I receive them.[redacted]Owner
[redacted]Wood Wright Construction, Inc.PO Box 70, Neillsville, WI 54456www.woodwright.com
At the time of complaint in July of 2013, Wood Wright Construction was paid in full for work completed at the [redacted]' residence and the entire project was inspected by the city inspector at the time of completion. Furthermore, there has never been a customer in the history of Wood Wright...
Construction who has paid a final bill, with pending work that needs to be completed. Regarding the initial complaint, Wood Wright Construction contacted the Pipeline Supply (who was the installer/supplier of the countertop product). Pipeline Supply said they would investigate the complaint. My Project Manager was keeping Mrs. [redacted] updated with any word from Pipeline, which was vague at best. During the course of the next few months, Pipeline was not returning our calls. We found that the company, Genistone was closing its doors. I am unsure of how the "crack" happened. The [redacted]' say it is an installation defect. I spoke to Mrs. [redacted] and was trying to figure out what to do numerous times. I was finally contacted by Mr. [redacted] and he threatened me that he was going to sue my company. I asked Mr. [redacted] to have a document drafted that stated that Wood Wright was not at fault for the countertop "defect" and I would credit him $2,000 to replace his countertop on his own, and that he would not hold Wood Wright responsible for any supposed "defect" he has in his countertop. At that time, Mr. [redacted] said he would not make any complaints about my business. Mr. [redacted] stated that he had already made complaints, but then he changed his story and said he had not made complaints. I said I was willing to settle with $2,000 paid to the [redacted]' with a Cancellation and Mutual Release form and with the Meyer's ceasing any complaints. The release form came in the mail, but it states that "Builder does not acknowledge by the signing of this document that any workmanship was faulty." But then states in #4: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues for faulty workmanship covering the entire project." I specifically said I would not agree to signing any documents that state Wood Wright did faulty work. I believe that my company has never done faulty work at the [redacted]' residence. I believe the [redacted] are trying to take advantage of my company and have no desire to have the $2,000 settle this matter. I believe that I am not responsible and cannot confirm how the supposed "crack/defect" happened. At this time, I feel as though I am not responsible for any damage that the [redacted] may have caused to their countertop. It is common practice for numerous countertop companies to have a clause that final inspection is owner's sole responsibility. I was willing to give $2,000 to the [redacted]' in good faith, however, I feel that Mr. [redacted] is not being forthright with this complaint.Thank you and please let me know if there is anything else I can do.[redacted]OwnerAmy's Cell: 715-797-2612
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I will sign and pay $2,000 to the [redacted] if he changes the statement on the release from: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues for faulty workmanship covering the entire project." Changing it to: "Builder will pay to Homeowner upon the signing of this document the sum of $2,000 to settle all claims and issues covering the entire project." If Mr. [redacted] is willing to change the language, I will settle the matter with $2,000 check and signing of the documents when I receive them.[redacted]Owner
[redacted]Wood Wright Construction, Inc.PO Box 70, Neillsville, WI 54456www.woodwright.com