Wood's Service Center takes all complaints very seriousThe Wood's staff has reviewed this complaint, met with our customer and came up with a solution to make our customer satisfied. Thank you for advising us of this complaint,Tommy Wood, Pres.Complaint #***
Attention Revdex.com, I received the complaint today #*** for reviewWood's Service Centers take any complaints large or small very seriousI will be meeting with all of our staff involved in this matter immediately and come to some conclusion to make our customer satisfiedI will also email
my customer to let him know we are looking in to thisThank you for bringing this matter to our attention and you will be hearing from me very soon.Tommy Wood, PresidentWood's Service Centers Towing and Transportation
The disconnect notice was sent on 1/25/for $
The member called to make payment arrangements but because the service started in Oct and have only made one payment of $we are not able to extend the account at this time
We asked her to make a payment by February 10, which
she did.If the member paid $by February 10, then we told her that she can pay the difference on February 12, 2016.She is not receiving her bills due to no receptacle, per the post office
Turns out Mr*** wife sent us the email and Revdex.com complaint, and I could tell he wasn’t aware of what she said(she is an ok to speak with, but the email & Revdex.com complaint indicates he composed it from HER email address). The email said to call him on his cell, but since I had
left messages with no response, I called him atwork. He said he rarely checks messages on his cell. He asked for copies of the email chain, so I sent them. We offered budget billingHe accepted, plus we offered to change his bill cycle to better suit his payment schedule (waiting for his approval). The first email sent after our conversation is below...Dear Mr***:Thank you for taking time to speak with me today about yourelectric service account. As discussed, I will be sending you a correctedMarch “budget” bill for $188.00. Since we don’t bill again untilApril 2, it will not be available for your review online until Friday orMonday. A letter explaining our budget billing program will bemailed as well.I forgot to mention that your payment history indicates itis more convenient for you to pay a few days later than your regular cycle duedate If we change the bill cycle on your account to the first or secondbill cycle of the month versus the last cycle of the previous month, your billwill be due anywhere from the 27th to the 30th versus the19th to the 23rd. (Bills are due daysafter they are created.) If you would prefer to be billed in a differentbilling cycle, please let me know. Again, I apologize for the long hold time you experiencedduring a high call volume day, and that our email response sent to *** March ,didn’t get to you Should you have further questions, please do nothesitate to contact me directly. Sincerely,*** ***
*** *** called after being disconnected for non-payment on January 24, 2017. The call was escalated to me that afternoon. She indicated that her daughter set her account up on electronic billing and that was why she didn’t get the statements. We discussed her balance and
the payments we received to explain why she had a past due balance of $***. In addition, a $*** reconnected was needed with the past due balance to reconnect service. Mrs*** said she gives her daughter money to pay the bill and said it should be more than what we received. We received two payments of $*** each in January. One payment was received on January 18, and the other payment was received on January 20, She said it should have been more than that and we were cheating her. She didn’t say how much it should have been but she uses a card that she gets from work to make payments and doesn’t receive statements to track her transactions. She ended the call. A payment was made on January 27, and her service was reconnected. Please contact me if additional information is needed concerning this complaint. Sincerely, Virginia *J***Member Service Supervisor891-5876-Rappahannock Electric Cooperative Legal Disclaimer- This message may contain confidential and/or proprietary information, and is intended for the person/entity to whom it was originally addressedAny use by others is strictly prohibited
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
House Hourly data is ***.Barn use is much higher than Previous owners. Barn has light, heat and water. Barn Base Load is that of a typical house so it is not clear how they are using the facility at this time.House/ Built - 1,sfRancher - CrawlspaceHas a Well, several
taps .. Several out buildings with powerBase Load about 1,kWhHighest monthly was 2,kWh House Power use was highest during the coldest month and during the coldest days.House Power use dropped noticeably as the weather warmed. They may have a heating issueat this point we do not have any information on when the unit was serviced last and if it is working properly.Our energy advisor will be contacting the member to schedule a review of the location and see if he can identify some conservation tips based on their usage habits
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below.Please see attached. Regards,*** ***
Hi ***, Attached is the information from our ***. They do not have record of receiving the payment stubs for $*** and $***; however, those amounts were paid March 17, which may explain some of Mr***' concerns that we did not give him credit for the full amount of the check. Based on the detailed information Missy S*** sent to you, it should be very clear that we did give him credit for the entire payment. Please contact me if you have questions, or if I can be of further assistance. Sincerely, Deborah * S*Supervisor of Billing, CIS & Metering ServicesRappahannock Electric CooperativePO Box 7388Fredericksburg, VA 22404-7388540-891-5860 or 800-552-Ext ***
Wood's Service Center takes all complaints very seriousThe Wood's staff has reviewed this complaint, met with our customer and came up with a solution to make our customer satisfied. Thank you for advising us of this complaint,Tommy Wood, Pres.Complaint #***
Attention Revdex.com, I received the complaint today #*** for reviewWood's Service Centers take any complaints large or small very seriousI will be meeting with all of our staff involved in this matter immediately and come to some conclusion to make our customer satisfiedI will also email
my customer to let him know we are looking in to thisThank you for bringing this matter to our attention and you will be hearing from me very soon.Tommy Wood, PresidentWood's Service Centers Towing and Transportation
The disconnect notice was sent on 1/25/for $
The member called to make payment arrangements but because the service started in Oct and have only made one payment of $we are not able to extend the account at this time
We asked her to make a payment by February 10, which
she did.If the member paid $by February 10, then we told her that she can pay the difference on February 12, 2016.She is not receiving her bills due to no receptacle, per the post office
Turns out Mr*** wife sent us the email and Revdex.com complaint, and I could tell he wasn’t aware of what she said(she is an ok to speak with, but the email & Revdex.com complaint indicates he composed it from HER email address). The email said to call him on his cell, but since I had
left messages with no response, I called him atwork. He said he rarely checks messages on his cell. He asked for copies of the email chain, so I sent them. We offered budget billingHe accepted, plus we offered to change his bill cycle to better suit his payment schedule (waiting for his approval). The first email sent after our conversation is below...Dear Mr***:Thank you for taking time to speak with me today about yourelectric service account. As discussed, I will be sending you a correctedMarch “budget” bill for $188.00. Since we don’t bill again untilApril 2, it will not be available for your review online until Friday orMonday. A letter explaining our budget billing program will bemailed as well.I forgot to mention that your payment history indicates itis more convenient for you to pay a few days later than your regular cycle duedate If we change the bill cycle on your account to the first or secondbill cycle of the month versus the last cycle of the previous month, your billwill be due anywhere from the 27th to the 30th versus the19th to the 23rd. (Bills are due daysafter they are created.) If you would prefer to be billed in a differentbilling cycle, please let me know. Again, I apologize for the long hold time you experiencedduring a high call volume day, and that our email response sent to *** March ,didn’t get to you Should you have further questions, please do nothesitate to contact me directly. Sincerely,*** ***
*** *** called after being disconnected for non-payment on January 24, 2017. The call was escalated to me that afternoon. She indicated that her daughter set her account up on electronic billing and that was why she didn’t get the statements. We discussed her balance and
the payments we received to explain why she had a past due balance of $***. In addition, a $*** reconnected was needed with the past due balance to reconnect service. Mrs*** said she gives her daughter money to pay the bill and said it should be more than what we received. We received two payments of $*** each in January. One payment was received on January 18, and the other payment was received on January 20, She said it should have been more than that and we were cheating her. She didn’t say how much it should have been but she uses a card that she gets from work to make payments and doesn’t receive statements to track her transactions. She ended the call. A payment was made on January 27, and her service was reconnected. Please contact me if additional information is needed concerning this complaint. Sincerely, Virginia *J***Member Service Supervisor891-5876-Rappahannock Electric Cooperative Legal Disclaimer- This message may contain confidential and/or proprietary information, and is intended for the person/entity to whom it was originally addressedAny use by others is strictly prohibited
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
House Hourly data is ***.Barn use is much higher than Previous owners. Barn has light, heat and water. Barn Base Load is that of a typical house so it is not clear how they are using the facility at this time.House/ Built - 1,sfRancher - CrawlspaceHas a Well, several
taps .. Several out buildings with powerBase Load about 1,kWhHighest monthly was 2,kWh House Power use was highest during the coldest month and during the coldest days.House Power use dropped noticeably as the weather warmed. They may have a heating issueat this point we do not have any information on when the unit was serviced last and if it is working properly.Our energy advisor will be contacting the member to schedule a review of the location and see if he can identify some conservation tips based on their usage habits
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below.Please see attached. Regards,*** ***
Hi ***, Attached is the information from our ***. They do not have record of receiving the payment stubs for $*** and $***; however, those amounts were paid March 17, which may explain some of Mr***' concerns that we did not give him credit for the full amount of the check. Based on the detailed information Missy S*** sent to you, it should be very clear that we did give him credit for the entire payment. Please contact me if you have questions, or if I can be of further assistance. Sincerely, Deborah * S
*Supervisor of Billing, CIS & Metering ServicesRappahannock Electric CooperativePO Box 7388Fredericksburg, VA 22404-7388540-891-5860 or 800-552-Ext ***