Woodbridge Comfort Dental Care PLLC

6/15/2015To whom it may Concern,This letter is in response to your complaint with the Revdex.com regarding overcharges for a procedure (sinus augmentation) that you claim was never performed by the periodontist on 11/14/First and foremost, I would like to thank you for taking the time and meeting with our office last week to discuss this matter in personHowever, I feel that a written explanation would be beneficial as well.I have spoken with the periodontist, and he has assured me that he did perform the sinus augmentation on 11/14/for tooth #He stated that it was a small sinus lift in comparison to the one he performed for tooth #on 4/17/His clinical notes in your chart and x-ray documentation also support this fact.During your initial consultation with the periodontist on 4/18/14, options of restoring your upper left side were discussedThose options presented were removable partial dentures and implantsAt that time, the periodontist recommended two single implants (for teeth #12,513) at the same timeHowever, he felt that there was not enough bone in the upper left area to support the implantsTherefore, he recommended adding bone to increase the width for area of #and #(code [redacted] in the treatment plan), and to add bone to increase the height via a sinus augmentation (code ***) for area of #At the treatment planning time, he did not think that sinus lift was needed for tooth #However, this is purely an estimation prior to the surgery and, in many cases, surgeons have to change surgical plan during the actual surgery if it is deemed safe to do so upon patient's agreement, Hence, he gave an estimate of $1,for EACH procedureThis estimate was presented to you and your signature was obtainedBy signing a treatment plan, you are NOT COMMITTING to have the treatmentIt just states that someone discussed your treatment options with you.On 11/14/during implant placement for #12, the periodontist felt that instead of the need to increase bone width (code ***) he needed to increase the small amount of the bone height (***) into your sinus as well in order to be able to place the implantOtherwise, the implant will be too close to the sinus or through the sinusThis may result in significant complications within your sinusHe had previously estimated bone replacement cost of x $1,for width and height.However, at the time of surgery, it was clinically determined that small amount of sinus lift at tooth # site would protect your sinus from being perforated via the dental implantShe then decided to have implant #done on a different day, 4/17/15, with previously planned sinus lift (to increase bone height) and implant placement surgery for #13.In conclusion, the periodontist had given you an estimate of x $1,to increase bone volume, in order to be able to support implantsOne of the $1,estimates was to increase bone width (***) and the other to increase bone height (***)However, instead he needed to increase bone height (sinus augmentation) for both #and #The sinus augmentation was not as extensive for #as for #as it was done just to avoid perforating your sinusHowever, he still did perform the procedure, and he emphasized that he communicated that to you at the time of the procedureI have attached the estimate with your signature to this letter for your review.We value our relationships with our patients and always strive to provide the best and safest care possible and to make sure patients are aware of all treatment options, prior to procedures being performedMiscommunications sometimes do happen in medical/dental practice and we do our best to correct any miscommunication that occurs between care provider and patientsThere is obviously a miscommunication with regards to the proposed treatments and the fees presented; therefore, we have decided to refund you $1,as a gesture of goodwill.We would be happy to continue treating you as a patient and to complete the prosthetic portion of your implants for you, in addition to other pending treatments (extractions of three teeth in upper right)However, when we met in the office on 6/9/15, you informed us that you had a difficult time understanding my explanations as English is not your first languageThis was the first time that you had mentioned to myself, the periodontist, or any other members of our staff that you had difficulty communicating in English since we started treating you in our office on 3/6/14, in order to ensure that Treatment discussions and recommendations, and also prevent any further miscommunication, we do require that you are accompanied by someone to your future appointments that can help explain our conversations in your native language, in addition, prior to us submitting a refund of $1,800.00, we ask that you and your daughter please sign this letter stating that she has helped translate it for you and return the signed copy to our office.We hope that we cash continue treating you as a patient; however, if you choose to obtain your dental care elsewhere, we would be happy to make a referral to another dentist, or to provide you with your records, if you wish to find another dentist on your own.RegardsWoodbridge Comfort Dental Care

From: Revdex.com of Metro Washington DCDate: Mon, Aug 10, at 1:PMSubject: Fwd: complains charges on my accountTo: *** *** ---------- Forwarded message ----------From: Date: Fri, Aug 7, at 10:PMSubject: Re: complains charges on my accountTo: [email protected] ** ***, After several conversations with DrL***, principal at Woodbridge Comfort Dental, the disputed $1,has been refunded to my account on July 14, as a gesture of "good will". I believe the matter is now closed. I really appreciate your support. Sincerely, *** ***

6/15/2015
To whom it may Concern,
This letter is in response to your complaint with the Revdex.com regarding overcharges for a procedure (sinus augmentation) that you claim was never performed by the periodontist on 11/14/14. First and foremost, I would like to thank you for taking the time and meeting with our office last week to discuss this matter in person. However, I feel that a written explanation would be beneficial as well.
I have spoken with the periodontist, and he has assured me that he did perform the sinus augmentation on 11/14/14 for tooth #12. He stated that it was a small sinus lift in comparison to the one he performed for tooth #13 on 4/17/15. His clinical notes in your chart and x-ray documentation also support this fact.
During your initial consultation with the periodontist on 4/18/14, options of restoring your upper left side were discussed. Those options presented were removable partial dentures and implants. At that time, the periodontist recommended two single implants (for teeth #12,513) at the same time. However, he felt that there was not enough bone in the upper left area to support the implants. Therefore, he recommended adding bone to increase the width for area of #12 and #13 (code [redacted] in the treatment plan), and to add bone to increase the height via a sinus augmentation (code [redacted]) for area of #13. At the treatment planning time, he did not think that sinus lift was needed for tooth #12. However, this is purely an estimation prior to the surgery and, in many cases, surgeons have to change surgical plan during the actual surgery if it is deemed safe to do so upon patient's agreement, Hence, he gave an estimate of $1,80000 for EACH procedure. This estimate was presented to you and your signature was obtained. By signing a treatment plan, you are NOT COMMITTING to have the treatment. It just states that someone discussed your treatment options with you.
On 11/14/14 during implant placement for #12, the periodontist felt that instead of the need to increase bone width (code [redacted]) he needed to increase the small amount of the bone height ([redacted]) into your sinus as well in order to be able to place the implant. Otherwise, the implant will be too close to the sinus or through the sinus. This may result in significant complications within your sinus. He had previously estimated bone replacement cost of 2 x $1,800.00 for width and height.
However, at the time of surgery, it was clinically determined that small amount of sinus lift at tooth #12  site would protect your sinus from being perforated via the dental implant. She then decided to have  implant #13 done on a different day, 4/17/15, with previously planned sinus lift (to increase bone height) and implant placement surgery for #13.
In conclusion, the periodontist had given you an estimate of 2 x $1,800.00 to increase bone volume, in order to be able to support 2 implants. One of the $1,800.00 estimates was to increase bone width ([redacted]) and the other to increase bone height ([redacted]). However, instead he needed to increase bone height (sinus augmentation) for both #12 and #13. The sinus augmentation was not as extensive for #12 as for #13 as it was done just to avoid perforating your sinus. However, he still did perform the procedure, and he emphasized that he communicated that to you at the time of the procedure. I have attached the estimate with your signature to this letter for your review.
We value our relationships with our patients and always strive to provide the best and safest care possible and to make sure patients are aware of all treatment options, prior to procedures being performed. Miscommunications  sometimes do happen in medical/dental practice and we do our best to correct any miscommunication that occurs between care provider and patients. There is obviously a miscommunication with regards to the proposed treatments and the fees presented; therefore, we have  decided to refund you $1,800.00 as a gesture of goodwill.We would be happy to continue treating you as a patient and to complete the prosthetic portion of your implants for you, in addition to other pending treatments (extractions of three teeth in upper right). However, when we met in the office on 6/9/15, you informed us that you had a difficult time understanding my explanations as English is not your first language. This was the first time that you had mentioned to myself, the periodontist, or any other members of our staff that you had difficulty communicating in English since we started treating you in our office on 3/6/14, in order to ensure that Treatment discussions and recommendations, and also prevent any further miscommunication, we do require that you are accompanied by someone to your future appointments that can help explain our conversations in your native language, in addition, prior to us submitting a refund of $1,800.00, we ask that you and your daughter please sign this letter stating that she has helped translate it for you and return the signed copy to our office.
We hope that we cash continue treating you as a patient; however, if you choose to obtain your dental care elsewhere, we would be happy to make a referral to another dentist, or to provide you with your records, if you wish to find another dentist on your own.
Regards
Woodbridge Comfort Dental Care

From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Aug 10, 2015 at 1:58 PMSubject: Fwd: complains charges on my accountTo: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: <[redacted].com>Date: Fri, Aug 7, 2015 at 10:33 PMSubject: Re: complains charges on my accountTo: [email protected] [redacted],
 
After several conversations with Dr. L[redacted], principal at Woodbridge Comfort Dental, the disputed $1,800 has been refunded to my account on July 14, as a gesture of "good will".  I believe the matter is now closed.
 
I really appreciate your support.
 
 
Sincerely,
 
[redacted]

From: <[redacted].com>Date: Thu, Jun 11, 2015 at 5:49 PMSubject: New information regarding my complaint #[redacted]To: [email protected] Sir or Madam:In the interest of resolving our dispute, I met with Dr. L[redacted] on the afternoon of Tuesday, June 9th, at his office to discuss my...

complaint. He has taken the position that despite all prior assurances by Dr. P[redacted] that a sinus lift was not required, nor would be performed on tooth #12, it was in fact performed on November 14, 2014. While I lack the medical knowledge to verify the technical evidence he presented to me, I maintain that I was unfairly billed for the procedure. However, the precise indiscretion has now been called into question. Either I have been billed for a procedure that was never performed, as was my belief at the time the original Revdex.com complaint was submitted, or the procedure was performed without my consent/knowledge, at a cost of almost $2,000 to me out of pocket. I am attaching two online reviews that call into account Woodbridge Comfort Dental Care's billing practices, as well as the invoice I received from them on November 14, 2014.Sincerely,[redacted]

From: <
204);">[redacted].com>Date: Thu, Jun 11, 2015 at 5:49 PMSubject: New information regarding my complaint #[redacted]To: [email protected]
Dear Sir or Madam:
In the interest of resolving our dispute, I met with Dr. L[redacted] on the afternoon of Tuesday, June 9th, at his office to discuss my complaint. He has taken the position that despite all prior assurances by Dr. P[redacted] that a sinus lift was not required, nor would be performed on tooth #12, it was in fact performed on November 14, 2014. While I lack the medical knowledge to verify the technical evidence he presented to me, I maintain that I was unfairly billed for the procedure. However, the precise indiscretion has now been called into question. Either I have been billed for a procedure that was never performed, as was my belief at the time the original Revdex.com complaint was submitted, or the procedure was performed without my consent/knowledge, at a cost of almost $2,000 to me out of pocket. 
I am attaching two online reviews that call into account Woodbridge Comfort Dental Care's billing practices, as well as the invoice I received from them on November 14, 2014.
Sincerely,
[redacted]

6/15/2015To whom it may Concern,This letter is in response to your complaint with the Revdex.com regarding overcharges for a procedure (sinus augmentation) that you claim was never performed by the periodontist on 11/14/14. First and foremost, I would like to thank you for taking the time and meeting with our office last week to discuss this matter in person. However, I feel that a written explanation would be beneficial as well.I have spoken with the periodontist, and he has assured me that he did perform the sinus augmentation on 11/14/14 for tooth #12. He stated that it was a small sinus lift in comparison to the one he performed for tooth #13 on 4/17/15. His clinical notes in your chart and x-ray documentation also support this fact.During your initial consultation with the periodontist on 4/18/14, options of restoring your upper left side were discussed. Those options presented were removable partial dentures and implants. At that time, the periodontist recommended two single implants (for teeth #12,513) at the same time. However, he felt that there was not enough bone in the upper left area to support the implants. Therefore, he recommended adding bone to increase the width for area of #12 and #13 (code [redacted] in the treatment plan), and to add bone to increase the height via a sinus augmentation (code [redacted]) for area of #13. At the treatment planning time, he did not think that sinus lift was needed for tooth #12. However, this is purely an estimation prior to the surgery and, in many cases, surgeons have to change surgical plan during the actual surgery if it is deemed safe to do so upon patient's agreement, Hence, he gave an estimate of $1,80000 for EACH procedure. This estimate was presented to you and your signature was obtained. By signing a treatment plan, you are NOT COMMITTING to have the treatment. It just states that someone discussed your treatment options with you.On 11/14/14 during implant placement for #12, the periodontist felt that instead of the need to increase bone width (code [redacted]) he needed to increase the small amount of the bone height ([redacted]) into your sinus as well in order to be able to place the implant. Otherwise, the implant will be too close to the sinus or through the sinus. This may result in significant complications within your sinus. He had previously estimated bone replacement cost of 2 x $1,800.00 for width and height.However, at the time of surgery, it was clinically determined that small amount of sinus lift at tooth #12  site would protect your sinus from being perforated via the dental implant. She then decided to have  implant #13 done on a different day, 4/17/15, with previously planned sinus lift (to increase bone height) and implant placement surgery for #13.In conclusion, the periodontist had given you an estimate of 2 x $1,800.00 to increase bone volume, in order to be able to support 2 implants. One of the $1,800.00 estimates was to increase bone width ([redacted]) and the other to increase bone height ([redacted]). However, instead he needed to increase bone height (sinus augmentation) for both #12 and #13. The sinus augmentation was not as extensive for #12 as for #13 as it was done just to avoid perforating your sinus. However, he still did perform the procedure, and he emphasized that he communicated that to you at the time of the procedure. I have attached the estimate with your signature to this letter for your review.We value our relationships with our patients and always strive to provide the best and safest care possible and to make sure patients are aware of all treatment options, prior to procedures being performed. Miscommunications  sometimes do happen in medical/dental practice and we do our best to correct any miscommunication that occurs between care provider and patients. There is obviously a miscommunication with regards to the proposed treatments and the fees presented; therefore, we have  decided to refund you $1,800.00 as a gesture of goodwill.We would be happy to continue treating you as a patient and to complete the prosthetic portion of your implants for you, in addition to other pending treatments (extractions of three teeth in upper right). However, when we met in the office on 6/9/15, you informed us that you had a difficult time understanding my explanations as English is not your first language. This was the first time that you had mentioned to myself, the periodontist, or any other members of our staff that you had difficulty communicating in English since we started treating you in our office on 3/6/14, in order to ensure that Treatment discussions and recommendations, and also prevent any further miscommunication, we do require that you are accompanied by someone to your future appointments that can help explain our conversations in your native language, in addition, prior to us submitting a refund of $1,800.00, we ask that you and your daughter please sign this letter stating that she has helped translate it for you and return the signed copy to our office.We hope that we cash continue treating you as a patient; however, if you choose to obtain your dental care elsewhere, we would be happy to make a referral to another dentist, or to provide you with your records, if you wish to find another dentist on your own.RegardsWoodbridge Comfort Dental Care