[redacted] was never promised a two week delivery date. I told him we would have his pool before may because he needed it to do some additional work to his existing deck. W e were waiting for the manufacture to have all of our pools ready and this pool I included on our early buy order in which it comes in April. We received the pool on April 18th and called [redacted] the very next day and left a message to set up delivery. He didn't return any of my calls for the next 3 days until I contacted his cousin [redacted] to see if he can get in touch with him for me. Within a little while I finally received a phone call a little later that day. I had told [redacted] that I can deliver the pool asap in which he told me he disputed the credit card deposit in the amount of 500.00. I told [redacted] that this was a special order pool and cannot be cancelled as stated in line 10 of the pool contract, as well as deposits are non refundable on any special order pool as stated in line 12 of the contract he signed on 3/15/2016. Again in our over 50 years of business we never had a complaint about getting a delivery to someones house on time. I promised the pool by May in which he stated in his first complaint and I had the pool on April 18th. Therefore I ask the Revdex.com to dismiss this complaint and keep our record with the company flawless being that we satisfied everything in our contract. The only thing I can think of doing is give [redacted] his deposit back when we sell the pool to someone else, as our only option to make him happy. But again this was a SPECIAL ORDER POOL and we have never sold this specific model and size, and have no displays of this pool in our store, so I cannot promise a time frame in which he will get his deposit back- Thanks
[redacted]
[redacted] was never promised a two week delivery date. I told him we would have his pool before may because he needed it to do some additional work to his existing deck. W e were waiting for the manufacture to have all of our pools ready and this pool I included on our early buy order in which it comes in April. We received the pool on April 18th and called [redacted] the very next day and left a message to set up delivery. He didn't return any of my calls for the next 3 days until I contacted his cousin [redacted] to see if he can get in touch with him for me. Within a little while I finally received a phone call a little later that day. I had told [redacted] that I can deliver the pool asap in which he told me he disputed the credit card deposit in the amount of 500.00. I told [redacted] that this was a special order pool and cannot be cancelled as stated in line 10 of the pool contract, as well as deposits are non refundable on any special order pool as stated in line 12 of the contract he signed on 3/15/2016. Again in our over 50 years of business we never had a complaint about getting a delivery to someones house on time. I promised the pool by May in which he stated in his first complaint and I had the pool on April 18th. Therefore I ask the Revdex.com to dismiss this complaint and keep our record with the company flawless being that we satisfied everything in our contract. The only thing I can think of doing is give [redacted] his deposit back when we sell the pool to someone else, as our only option to make him happy. But again this was a SPECIAL ORDER POOL and we have never sold this specific model and size, and have no displays of this pool in our store, so I cannot promise a time frame in which he will get his deposit back- Thanks
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