Woodbridge Station Apartments

October 22, 2015To whom it may concern:This Resident moved to Woodbridge Station Apartments on June 26th, The Apartment Home this Resident moved in was 100% renovated with New Carpet, Vinyl, Counter tops, Lighting etcThe Resident is upset for a few reasonsOur notice to vacate procedures to break a lease is stated in Our Lease that our Resident signed at move inIn addition, to the Notice to vacate addendum included in the Lease packet, which explains the following; we require days notice to vacate with a month lease termination feeThis Resident was also delivered a Move Outpacket that listed the amounts due to include the lease termination feeThis Resident did not schedule a move Out inspection with Our Maintenance Department which was requested on the move out packetIn addition to the lease break fee of $The Resident is being charged for damaged carpet=$and primer paint for bedroom #since the Resident had stains on the walls=$The Resident also did not turn in both mailbox keys and that charge is $30.00.Unfortunately, it is not accurate that this Resident paid a Pet Deposit as we charge a Pet FeePet fees cannot be credited to damages caused by petsWe understand that Residents have pets as we are a pet friendly Community however damages caused by Pets or Residents will be charged for in accordance to the lease.This Residents final move out statement was emailed to them on September 29th, to the email we had on fileThe move out statement allowed them days to contact us for payment or payment arrangementsThis Resident did not provide us a forwarding addressI mailed the final move out statement to the last known addressIf delivery was delayed through the U.SPostal service it was at no fault of ours.We have not violated any of our procedures in charging these ResidentsOur Lease is very specific and we are not settling for any amount Other than the amount dueI have attached photos of the damages and excerpts from Our LeaseIf you require additional information please let us know.Thank You,Helen C.Assistant Property Manager

October 22, 2015To whom it may concern: This Resident moved to Woodbridge Station Apartments on June 26th, The Apartment Home this Resident moved in was 100% renovated with New Carpet, Vinyl, Counter tops, Lighting etcThe Resident is upset for a few reasonsOur notice to vacate procedures to break a lease is stated in Our Lease that our Resident signed at move inIn addition, to the Notice to vacate addendum included in the Lease packet, which explains the following; we require days notice to vacate with a month lease termination feeThis Resident was also delivered a Move Outpacket that listed the amounts due to include the lease termination feeThis Resident did not schedule a move Out inspection with Our Maintenance Department which was requested on the move out packetIn addition to the lease break fee of $The Resident is being charged for damaged carpet=$and primer paint for bedroom #since the Resident had stains on the walls=$The Resident also did not turn in both mailbox keys and that charge is $30.00.Unfortunately, it is not accurate that this Resident paid a Pet Deposit as we charge a Pet FeePet fees cannot be credited to damages caused by petsWe understand that Residents have pets as we are a pet friendly Community however damages caused by Pets or Residents will be charged for in accordance to the lease.This Residents final move out statement was emailed to them on September 29th, to the email we had on fileThe move out statement allowed them days to contact us for payment or payment arrangementsThis Resident did not provide us a forwarding addressI mailed the final move out statement to the last known addressIf delivery was delayed through the U.SPostal service it was at no fault of ours.We have not violated any of our procedures in charging these ResidentsOur Lease is very specific and we are not settling for any amount Other than the amount dueI have attached photos of the damages and excerpts from Our LeaseIf you require additional information please let us know.Thank You, Helen CAssistant Property Manager

August 8th, 2014Representative of Revdex.com,I am sending you pictures of the damages that were charged in connection with the move out that occurred with your Complainant, in addition, I am sending
the invoices along with Inspection Sheet that our Residents sign at move in to list any imperfections they see at move in and turn into the Leasing Office within hoursAs you can see from the inspection sheet, The Resident was not charged for anything she notatedWith that said we believe that the charges we have assessed are true and documented.Helen CAssistant Property Manager

HORRIBLE!!! The move in process was ridiculousThe first apartment we were supposed to move into was flooded out days before move inSo what did they do?? Move us into an apartment home that was more expensiveSounds fishy to meThey are lazy, unsympathetic, and unprofessional hereI had a maintenance worker LIE on our maintenance report saying my dog was loose and he was unable to preform service when I was HOMEI let him inside, caged my dog, and stood there talking to him while he was inspecting the issueMy dishwasher was broken for weeks after move inMy mother and children were unable to get the door open because it was jammedWhat did they do?? Leave them outside in degree weather for almost 2hrs because they too lazy to come unlock a doorThey towed my mothers car only 2hrs after her visitors permit expiredPolicy is policyUnderstoodBut the rudeness and the fact that they were unsympathetic just proves they DO NOT careI had Helene C*** roll her eyes IN MY FACE and go slam an office doorChildish and unprofessionalAnd beyond upsetting after we had to cough up to get my mothers carMy move in was done incorrectlyThe manager said so herselfSo vital information, such as parking procedure, were not explained correctly and we had to deal with consequences even tho these things were not our faultWe get home one evening to find a note on our door saying we weren't allowed to have a deep freezer as stated in the leaseUnderstoodOnce again, policy is policyBut we've been here for months and maintenance has been in our apartment plenty of timesAt least four times in the kitchenThey NEVER reported our deep freezer nor did they tell us we weren't allowed to have itCome to find out, maintenance workers weren't even aware that we weren't supposed to have itSo this proves their staff is poorly trainedI emailed the property manager because I had a few questionsShe never emailed backSo I called the office and left a message saying I need a call backWhat do I get?? An email that literally read "how can I help you?" SERIOUSLY!?!?!?
This place is ridiculousThe staff is ridiculousDo not move here unless you plan on dealing with unprofessionalism and lack of customer service

October 22, 2015To whom it may concern:This Resident moved to Woodbridge Station Apartments on June 26th, 2014. The Apartment Home this Resident moved in was 100% renovated with New Carpet, Vinyl, Counter tops, Lighting etc. The Resident is upset for a few reasons. Our notice to vacate procedures to...

break a lease is stated in Our Lease that our Resident signed at move in. In addition, to the Notice to vacate addendum included in the Lease packet, which explains the following; we require 60 days notice to vacate with a 1 month lease termination fee. This Resident was also delivered a Move Outpacket that listed the amounts due to include the lease termination fee. This Resident did not schedule a move Out inspection with Our Maintenance Department which was requested on the move out packet. In addition to the lease break fee of $1810.00 The Resident is being charged for damaged carpet=$1126.36 and primer paint for bedroom #4 since the Resident had stains on the walls=$100.00. The Resident also did not turn in both mailbox keys and that charge is $30.00.Unfortunately, it is not accurate that this Resident paid a Pet Deposit as we charge a Pet Fee. Pet fees cannot be credited to damages caused by pets. We understand that Residents have pets as we are a pet friendly Community however damages caused by Pets or Residents will be charged for in accordance to the lease.This Residents final move out statement was emailed to them on September 29th, 2015 to the email we had on file. The move out statement allowed them 14 days to contact us for payment or payment arrangements. This Resident did not provide us a forwarding address. I mailed the final move out statement to the last known address. If delivery was delayed through the U.S. Postal service it was at no fault of ours.We have not violated any of our procedures in charging these Residents. Our Lease is very specific and we are not settling for any amount Other than the amount due. I have attached photos of the damages and excerpts from Our Lease. If you require additional information please let us know.Thank You,Helen C.Assistant Property Manager

October 22, 2015To whom it may concern:
This Resident moved to Woodbridge Station Apartments on June 26th, 2014. The Apartment Home this Resident moved in was 100% renovated with New Carpet, Vinyl, Counter tops, Lighting etc. The Resident is upset for a few reasons. Our notice to...

vacate procedures to break a lease is stated in Our Lease that our Resident signed at move in. In addition, to the Notice to vacate addendum included in the Lease packet, which explains the following; we require 60 days notice to vacate with a 1 month lease termination fee. This Resident was also delivered a Move Outpacket that listed the amounts due to include the lease termination fee. This Resident did not schedule a move Out inspection with Our Maintenance Department which was requested on the move out packet. In addition to the lease break fee of $1810.00 The Resident is being charged for damaged carpet=$1126.36 and primer paint for bedroom #4 since the Resident had stains on the walls=$100.00. The Resident also did not turn in both mailbox keys and that charge is $30.00.Unfortunately, it is not accurate that this Resident paid a Pet Deposit as we charge a Pet Fee. Pet fees cannot be credited to damages caused by pets. We understand that Residents have pets as we are a pet friendly Community however damages caused by Pets or Residents will be charged for in accordance to the lease.This Residents final move out statement was emailed to them on September 29th, 2015 to the email we had on file. The move out statement allowed them 14 days to contact us for payment or payment arrangements. This Resident did not provide us a forwarding address. I mailed the final move out statement to the last known address. If delivery was delayed through the U.S. Postal service it was at no fault of ours.We have not violated any of our procedures in charging these Residents. Our Lease is very specific and we are not settling for any amount Other than the amount due. I have attached photos of the damages and excerpts from Our Lease. If you require additional information please let us know.Thank You,
Helen C.
Assistant Property Manager

Review: The apartment complex conducted the final move-out inspection while I was out of town for a funeral when I explained to them the reason I had to leave. Upon my return, the apartment lied on some damages done to the apartment. One, in particular, is that I burned the counter top. The picture that was produced to me showed a stain that came from a cup that could be removed with detergent. Upon my inquiry, it was explained that the stain was removed with an agent, but I would not think that a burn could be removed with liquid, in which I was charged $175.00 for the stain removal. When I asked to see the evidence of the stain, the complex stated that it had been repaired, but the counter was not replaced. The complex also charged me $945.82 for carpet replacement for 2 rooms in an 1195 sq. ft. apartment, for stains in which the pictures were sent to me as well. I was also charged a $35.00 cleaning fee to clean underneath a stove top. While I feel there is not a rate I can enforce for their unreasonable prices, I feel that these charges were brought up to rob me of the refund that was due, especially the countertops that were not burnt. I have lived there for 18 months and never paid one month late. I am extremely displeased and feel that there needed to be a complaint issued as far as ethics and unrightfully taking an entire refund due to someone that has been a reliable tenant.Desired Settlement: I will like to be refunded for the countertops that were wrongfully charged to me. I asked for proof in person and was not able to defend the bogus charges they blamed on me. I had an original refund due of $1,475.00 and the total amount this company said is due is $35.29

Business

Response:

August 8th, 2014Representative of Revdex.com,I am sending you pictures of the damages that were charged in connection with the move out that occurred with your Complainant, in addition, I am sending the invoices along with Inspection Sheet that our Residents sign at move in to list any imperfections they see at move in and turn into the Leasing Office within 48 hours. As you can see from the inspection sheet, The Resident was not charged for anything she notated. With that said we believe that the charges we have assessed are true and documented.Helen CAssistant Property Manager

HORRIBLE!!! The move in process was ridiculous. The first apartment we were supposed to move into was flooded out 5 days before move in. So what did they do?? Move us into an apartment home that was more expensive. Sounds fishy to me. They are lazy, unsympathetic, and unprofessional here. I had a maintenance worker LIE on our maintenance report saying my dog was loose and he was unable to preform service when I was HOME. I let him inside, caged my dog, and stood there talking to him while he was inspecting the issue. My dishwasher was broken for 2 weeks after move in.
My mother and children were unable to get the door open because it was jammed. What did they do?? Leave them outside in 80 degree weather for almost 2hrs because they too lazy to come unlock a door.
They towed my mothers car only 2hrs after her visitors permit expired. Policy is policy. Understood. But the rudeness and the fact that they were unsympathetic just proves they DO NOT care. I had Helene C[redacted] roll her eyes IN MY FACE and go slam an office door. Childish and unprofessional. And beyond upsetting after we had to cough up 250 to get my mothers car.
My move in was done incorrectly. The manager said so herself. So vital information, such as parking procedure, were not explained correctly and we had to deal with consequences even tho these things were not our fault.
We get home one evening to find a note on our door saying we weren't allowed to have a deep freezer as stated in the lease. Understood. Once again, policy is policy. But we've been here for 4 months and maintenance has been in our apartment plenty of times. At least four times in the kitchen. They NEVER reported our deep freezer nor did they tell us we weren't allowed to have it. Come to find out, maintenance workers weren't even aware that we weren't supposed to have it. So this proves their staff is poorly trained. I emailed the property manager because I had a few questions. She never emailed back. So I called the office and left a message saying I need a call back. What do I get?? An email that literally read "how can I help you?" SERIOUSLY!?!?!?
This place is ridiculous. The staff is ridiculous. Do not move here unless you plan on dealing with unprofessionalism and lack of customer service.