Sign in

Woodburn Community Dental LLC

Sharing is caring! Have something to share about Woodburn Community Dental LLC? Use RevDex to write a review
Reviews Woodburn Community Dental LLC

Woodburn Community Dental LLC Reviews (1)

RE: Complaint ID# [redacted] 30 September 2015 To Whom It May Concern: We are a provider of many dental services and pride ourselves on the commitment to our patient's oral health. We love helping our patients obtain the healthiest smile possibly but, unfortunately, also have to discuss finances with...

patients which can be uncomfortable for both patients and staff alike. In response to the referenced complaint, we have made several attempts to contact the financially responsible party on the account. We have received many different stories as to why this person claims not to be the person that is responsible for the balance. First, the claimant said that her child's father was responsible and that we should be billing him. It was explained to her that this was something we were simply incapable of becoming involved with and any marital agreement should be resolved with professionals in that matter. She then said that she had forms signed by our office stating we agreed to split the billing. The party was instructed to bring any documents she had of that nature and we would happily review the case at that time. Documents were never received. Secondly, the responsible party claimed that since her child was now over the age of 18 that she was no longer financially responsible for her treatment. We took the time to explain to her that even though her child was of age now the charges were incurred when she was a minor and her signature was present on the patient's financial agreement as the responsible party. The claimant said that we were lying and there were no forms that she filled out. She was told as long as we were able to obtain her daughter's permission, since she was over the age of 18, we would be happy to provide copies from the chart for her. The claimant explained her daughter had moved from the area and was unable to sign the releases. At this time we agreed that we could get verbal confirmation. The claimant declined to have us contact the patient or to have the patient contact us providing a stalemate in the matter. Thirdly, the patient said that she had copies of signed documents stating a different price than what was being charged. Again, we said that if she provided those documents to us we would be happy to review them and either explain or correct any discrepancies. Documents were never received. When ending the conversation the claimant became irate that we were not able to resolve her issues without having documentation. She began yelling in to the phone and name calling at which time she was told that we would have to unfortunately end the call since the communication was no longer respectful and constructive. She was reminded again that if we received the documents the account would be reviewed. At Woodburn Community Dental we make every effort possible to resolve financial disputes without having to send our accounts to collections which can cause distress to both parties. This account has had inconsistent payments and is delinquent in excess of 120 days. We have made every effort to resolve this and apologize if this is construed as "harassment", we were simply trying to avoid more aggressive collection efforts and hope to have a mutual resolution. Sincerely, Woodburn Community Dental

Check fields!

Write a review of Woodburn Community Dental LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Woodburn Community Dental LLC Rating

Overall satisfaction rating

Address: 790 Lawson Ave Ste B, Woodburn, Oregon, United States, 97071-2988

Phone:

8 0 0
Show more...

Web:

This website was reported to be associated with Woodburn Community Dental LLC.



Add contact information for Woodburn Community Dental LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated