Receipt of sale included.No returns without sales receipt No returns after days Restocking charge of 25% on returned items Returned items MUST be in original packaging Gift certificates valid for year(s)*Special orders [redacted] % deposit on all special orders is required No returns allowed on Special Orders *Service Calls [redacted] All Non-warranteed Service is billed at the rate of $_____ per hour plus parts [redacted] We charge a minimum of $per service call * Delivery and Installation are Not included in our Prices YOU are responsible for all local permits & inspections
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The receipts they supplied (Page 3) clearly don't cite any information such as NO RETURNS, ALL SALES FINAL, so as the purchaser, I was provided no information other than cost(Fire code information was important enough to be printed on their receipt) Not sure what their Page is supposed to be; anyone can scribble information into a blank within a typeset pageAnd can scribble something different next time they're confronted with a customer's complaint regarding their unprofessionalism A store's policy is their contract of doing business with customers ---- by definition, it doesn't contain blanks to fill in at randomI can verify however, that the restocking charge on Page was not among the charges verbalized to me by owner of store when I phoned to discuss returning the stove; nor does this Page legitimize her intention to only refund a fraction of the price I paid for the stoveLooks like they have one "whim-based policy" when speaking with a customer, and have submitted an additional fill-in-the-blank policy now when challenged As recorded in the original complaint, I'm seeking a full refund in exchange for returning the unused, undamaged stove Regards, [redacted]
May 4,2017To whom it may concern,This rebuttal is in response to complaint lD [redacted] from the Revdex.com. We would like to open by sharing the following definition of a store return policy from www.legal.com:Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence. For this reason many consumers hold the mistaken belief that they can always return merchandise !bra full refund regardless of the circumstances. Inreality, both regular and online merchants enjoy great leeway in establishing individual policies. As returns have become more prevalent and more costly, some merchants have imposed tighter restrictions on merchandise returns. (https://definitions.uslegal.com/r/return-policie§!). The store return policy is posted in three separate locations at our retail location where customers come to conduct business and not in the previously provided format alone. This is the only policy that has been in place for Woodburning Warehouse and we apply this policy to every sale so all consumers are treated equally. Suggestions that this policy is incorporated onto the receipt are very helpful and will be considered.The consumer's contractor contacted the Woodburning Warehouse on the date of 04/12/2017. The receipt Woodburning Warehouse has for the consumers purchase is dated 03/11/2017. The consumer states in the complaint that the purchase date is 03/23/2017. We at the Woodburning Warehouse cannot locate a receipt for the consumer with that date. This places the request for a refund beyond the 30 day window provided by the Woodburning Warehouse forreturns. For this reason the product was not returned. It is unfortunate that the consumer is having complications of some kind in relation to the products purchased at Woodburning Warehouse. We take our relationships with our consumers very seriously and that includes holding them to the same standards that we are held accountable to. We have reached out to several dealers in an attempt to find a consumer who would like to purchase the product from the complainant; if something materializes the information will be forwarded via email. I hope this clears up any questions regarding this sale. Best Regards, Woodburning Warehouse
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The receipts they supplied (Page 3) clearly don't cite any information such as NO RETURNS, ALL SALES FINAL, so as the purchaser, I was provided no information other than cost. (Fire code information was important enough to be printed on their receipt) Not sure what their Page 4 is supposed to be; anyone can scribble information into a blank within a typeset page. And can scribble something different next time they're confronted with a customer's complaint regarding their unprofessionalism. A store's policy is their contract of doing business with customers ---- by definition, it doesn't contain blanks to fill in at random. I can verify however, that the restocking charge on Page 4 was not among the charges verbalized to me by owner of store when I phoned to discuss returning the stove; nor does this Page 4 legitimize her intention to only refund a fraction of the price I paid for the stove. Looks like they have one "whim-based policy" when speaking with a customer, and have submitted an additional fill-in-the-blank policy now when challenged. As recorded in the original complaint, I'm seeking a full refund in exchange for returning the unused, undamaged stove. Regards, [redacted]
Receipt of sale included.No returns without sales receipt No returns after 30 days Restocking charge of 25% on returned items Returned items MUST be in original packaging Gift certificates valid for 1 year(s)*Special orders* 50 % deposit on...
all special orders is required No returns allowed on Special Orders *Service Calls* All Non-warranteed Service is billed at the rate of $_____ per hour plus parts* We charge a minimum of $120.00 per service call * Delivery and Installation are Not included in our Prices YOU are responsible for all local permits & inspections
Receipt of sale included.No returns without sales receipt No returns after days Restocking charge of 25% on returned items Returned items MUST be in original packaging Gift certificates valid for year(s)*Special orders [redacted] % deposit on all special orders is required No returns allowed on Special Orders *Service Calls [redacted] All Non-warranteed Service is billed at the rate of $_____ per hour plus parts [redacted] We charge a minimum of $per service call * Delivery and Installation are Not included in our Prices YOU are responsible for all local permits & inspections
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The receipts they supplied (Page 3) clearly don't cite any information such as NO RETURNS, ALL SALES FINAL, so as the purchaser, I was provided no information other than cost(Fire code information was important enough to be printed on their receipt) Not sure what their Page is supposed to be; anyone can scribble information into a blank within a typeset pageAnd can scribble something different next time they're confronted with a customer's complaint regarding their unprofessionalism A store's policy is their contract of doing business with customers ---- by definition, it doesn't contain blanks to fill in at randomI can verify however, that the restocking charge on Page was not among the charges verbalized to me by owner of store when I phoned to discuss returning the stove; nor does this Page legitimize her intention to only refund a fraction of the price I paid for the stoveLooks like they have one "whim-based policy" when speaking with a customer, and have submitted an additional fill-in-the-blank policy now when challenged As recorded in the original complaint, I'm seeking a full refund in exchange for returning the unused, undamaged stove Regards, [redacted]
May 4,2017To whom it may concern,This rebuttal is in response to complaint lD [redacted] from the Revdex.com. We would like to open by sharing the following definition of a store return policy from www.legal.com:Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence. For this reason many consumers hold the mistaken belief that they can always return merchandise !bra full refund regardless of the circumstances. Inreality, both regular and online merchants enjoy great leeway in establishing individual policies. As returns have become more prevalent and more costly, some merchants have imposed tighter restrictions on merchandise returns. (https://definitions.uslegal.com/r/return-policie§!). The store return policy is posted in three separate locations at our retail location where customers come to conduct business and not in the previously provided format alone. This is the only policy that has been in place for Woodburning Warehouse and we apply this policy to every sale so all consumers are treated equally. Suggestions that this policy is incorporated onto the receipt are very helpful and will be considered.The consumer's contractor contacted the Woodburning Warehouse on the date of 04/12/2017. The receipt Woodburning Warehouse has for the consumers purchase is dated 03/11/2017. The consumer states in the complaint that the purchase date is 03/23/2017. We at the Woodburning Warehouse cannot locate a receipt for the consumer with that date. This places the request for a refund beyond the 30 day window provided by the Woodburning Warehouse forreturns. For this reason the product was not returned. It is unfortunate that the consumer is having complications of some kind in relation to the products purchased at Woodburning Warehouse. We take our relationships with our consumers very seriously and that includes holding them to the same standards that we are held accountable to. We have reached out to several dealers in an attempt to find a consumer who would like to purchase the product from the complainant; if something materializes the information will be forwarded via email. I hope this clears up any questions regarding this sale. Best Regards, Woodburning Warehouse
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The receipts they supplied (Page 3) clearly don't cite any information such as NO RETURNS, ALL SALES FINAL, so as the purchaser, I was provided no information other than cost. (Fire code information was important enough to be printed on their receipt) Not sure what their Page 4 is supposed to be; anyone can scribble information into a blank within a typeset page. And can scribble something different next time they're confronted with a customer's complaint regarding their unprofessionalism. A store's policy is their contract of doing business with customers ---- by definition, it doesn't contain blanks to fill in at random. I can verify however, that the restocking charge on Page 4 was not among the charges verbalized to me by owner of store when I phoned to discuss returning the stove; nor does this Page 4 legitimize her intention to only refund a fraction of the price I paid for the stove. Looks like they have one "whim-based policy" when speaking with a customer, and have submitted an additional fill-in-the-blank policy now when challenged. As recorded in the original complaint, I'm seeking a full refund in exchange for returning the unused, undamaged stove. Regards, [redacted]
Receipt of sale included.No returns without sales receipt No returns after 30 days Restocking charge of 25% on returned items Returned items MUST be in original packaging Gift certificates valid for 1 year(s)*Special orders* 50 % deposit on...
all special orders is required No returns allowed on Special Orders *Service Calls* All Non-warranteed Service is billed at the rate of $_____ per hour plus parts* We charge a minimum of $120.00 per service call * Delivery and Installation are Not included in our Prices YOU are responsible for all local permits & inspections