Woodbury Health Products Reviews (1)
View Photos
Woodbury Health Products Rating
Description: MEDICAL EQUIPMENT & SUPPLIES, HOSPITAL EQUIPMENT & SUPPLIES
Address: 15 Verbena Avenue, Floral Park, New York, United States, 11001
Phone: |
Show more...
|
Web: |
|
Add contact information for Woodbury Health Products
Add new contacts
Review: I have been order on a puree diet by my doctor. I went online to find puree food. I came across Woodbury Health Products. I began placing an order online. Concerned about there product and customer service, I called them a couple times during the order to asked questions such as does it taste as advertised and will they take the product back if not satisfied. They said they would. I was also told that they will even pay for the return shipping. I thought what do I have to lose.I was lied to on the phone. 1) the product does not taste as advertised and 2) they will not pay for return shipping. Then when I called to return the shipment, they told me I was lying and said that no one in their office told me that they would pay for return shipping. When I asked for the [redacted], they hung up on me. I called back 7 times and they continued to hang up on me. I then called from my cell phone. They answered my call. I again asked for their [redacted]. They insisted on my name. Once I told them my name, they hung up on me. I called back 3 more times from my cell phone resulting in three more hang ups.Desired Settlement: 1) the return shipping cost as promised, 2) the product refund as promised, and 3) an apology for their deplorable behavior.
Business
Response:
On Thursday 1/*/14, customer
called in spoke with [redacted] regarding online order placed for
pureed foods. Customer expressed he tried one can and was not satisfied. We
apologized that the can did not work out for him and suggested he try another
variety as well as options to change the flavor to suit his taste. Customer
declined and demanded a refund. We explained our return policy that he can send
back the unopened cans and we would gladly issue a refund for those cans on the
credit card used. It was explained that shipping costs would be the customer’s
responsibility. Customer demanded a free return and insisted he was told he
would get one. We explained that we do not have free returns, only free
shipping on orders placed over $50. Also explained that our return policy
is clear and is noted on our website where he placed the order. Customer got
very irate and refused to listen to what was being said.
The end result, Woodbury Health
Products we agreed to pickup the unused cans at no charge for a refund even
though our policy is clearly stated that if you require a refund the product
must be sent back by the recipient. It was explained to client that we were
making an exception for him and this is not something we normally do. It was again
explained client would only receive a refund for the unopened cans, and to
expect a refund within 1-2 weeks of receipt. We received the cans back on
1/*/14 full credit was given for the unopened cans on this same date. Customer
is satisfied with this outcome. Even though Woodbury Health Products has made a
decision to change our policy for this one person, Woodbury does not believe
that we were ever in the wrong. In fact, the customer harassed and badgered our
offices by making over two dozen calls after he was told of our policy.
We feel that we are taking this action as an exception in order to not continue
being harassed by this individual and it is unfortunate that a company like
ours of 35 years has to justify our actions and make exceptions through
harassment and intimidation by the customer.
WOODBURY HEALTH PRODUCTS