RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] . The justification for Woodbury Optical incorrectly charging my insurance company is incorrect, as my wife has absolutely no eye issues. Her vision is better than 20/20 and if there was a "medical issue" they found during her visit, they never informed us of it. Instead, the incorrectly billed my insurance company, received their payment, then billed my wife and I twice (even after receiving and cashing our first payment!). After months of back and forth with their incredibly rude and incompetent staff, I had to get the Human Resources department at my job involved. The Woodbury Optical Staff were incredibly rude on the phone to my employer. We were told to "go ahead and call your reps" and then hung up on. After calling both their [redacted] and [redacted] representatives to inform them of this whole fiasco, we filed a complaint with both insurance providers. We tried to handle the matter in a respectful manner, but received rudeness and disrespect in return.Two weeks or so later, I received a check in the mail from Woodbury Optical without an apology or letter indicating they were at fault. I can guarantee that if I didn't go through all the trouble of filing a complaint through the RevDex.com, [redacted] ***, contacting my employer, and writing harsh reviews of this company on all major review websites, that I would have never received my payment back.So, am I satisfied with the outcome? Yes and No. I received my payment back, but had to jump through hurdles for 8 months to do so. It is completely unacceptable for a business to handle themselves the way that they did.I just hope that anyone who considers going to Woodbury Optical will find one of the many postings I've made online about their service and find a better location. And honestly, any location is better than theirs.Sincerely, [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] . The justification for Woodbury Optical incorrectly charging my insurance company is incorrect, as my wife has absolutely no eye issues. Her vision is better than 20/20 and if there was a "medical issue" they found during her visit, they never informed us of it. Instead, the incorrectly billed my insurance company, received their payment, then billed my wife and I twice (even after receiving and cashing our first payment!). After months of back and forth with their incredibly rude and incompetent staff, I had to get the Human Resources department at my job involved. The Woodbury Optical Staff were incredibly rude on the phone to my employer. We were told to "go ahead and call your reps" and then hung up on. After calling both their [redacted] and [redacted] representatives to inform them of this whole fiasco, we filed a complaint with both insurance providers. We tried to handle the matter in a respectful manner, but received rudeness and disrespect in return.Two weeks or so later, I received a check in the mail from Woodbury Optical without an apology or letter indicating they were at fault. I can guarantee that if I didn't go through all the trouble of filing a complaint through the RevDex.com, [redacted] ***, contacting my employer, and writing harsh reviews of this company on all major review websites, that I would have never received my payment back.So, am I satisfied with the outcome? Yes and No. I received my payment back, but had to jump through hurdles for 8 months to do so. It is completely unacceptable for a business to handle themselves the way that they did.I just hope that anyone who considers going to Woodbury Optical will find one of the many postings I've made online about their service and find a better location. And honestly, any location is better than theirs.Sincerely, [redacted]