Woodco

[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Re: Complaint ID#***Dear *** *** ***,MsQfiled the above complaint in dispute of a charge of $that was applied to her credit card.On 4/8/2018, MsQsubmitted an order on our websiteShe also used a coupon code that gave her 30% off her total orderHer order details
are:WINNER WIG = $126.95REVIVE KIT = $23.00REVIVE LINERS = $5.00SHIPPING = $13.95DISCOUNT -$46.49ORDER TOTAL - $122.41MsQ.’s accessories were not in stock and the wig shipped separatelyAs a result, the total was to be split into two separate chargesOn 4/11/18, the WINNER wig shipped and MsQ2s credit card was charged $The total 30% discount was deducted from the first item that shipped on the orderHer charge was:WINNER WIG = $126.95SHIPPING = $13.95DISCOUNT - -$46.49TOTAL CHARGED = $94.41On 4/20/18, Ms Qinformed The Wig Company that she wanted to cancel the backordered accessories on her orderSince she had received the total discount for all three items when the wig shipped, her order was adjusted to correct the totalHer new order total was:WINNER WIG =$126.95SHIPPING= $13.95DISCOUNT= -$38.09NEW TOTAL =$102.81MsQ.’s credit card was charged the balance due of $on 4/22/As a courtesy, we have applied a refund of $to MsQ.’s credit card on 4/29/18.Thank you for bringing this matter to our attention.Sincerely,Cheri C***TWC Customer Service Manager *** ###-###-#### Ext ***

Re: Complaint ID#***Dear *** *** ***Ms*filed the above complaint with you because she had not received her exchange merchandise or a refund.On 6/21/16, TWC received Ms*’s return in our warehouseOn our invoice, we ask customers to allow days for us to process a return
order.On 6/24/16, TWC processed Ms*’s return of four wigs priced at $eachHer exchange item, one STRIKING wig, price $59, shipped on 6/24/The tracking number confirms the package was delivered to Ms*on 6/27/16.TWC processed two refund checks for Ms*for the remaining credit dueCheck #*** for $was issued on 7/1/Check #*** for $was issued on 7/10/16.TWC contacted Ms* by phone on 7/12/Ms*stated that did receive her merchandise and was satisfied with the resolution.Thank you for bringing this matter to our attention.Sincerely,Cheri C***TWC Customer Service Manager [email protected] 1-800-568-Ext

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Re: Complaint ID#[redacted]Dear Joyce Palmer Edwards,Ms. H. filed the above complaint with you stating that she had not received her refund check of $39.95.On 4/18/17, Ms. H. asked us to cancel her backordered item and issue her a refund check. On 4/25/17, The Wig Company issued and mailed refund...

check #[redacted] to Ms. H. in the amount $39.95. Our bank confirms that Ms. H. cashed this check on 5/5/17. A copy of the check with signature is enclosed.Unfortunately, we are unable to re-issue another refund check to Ms. H. since the original was cashed. We apologize for any inconvenience this may cause. We have also mailed a copy of the check to Ms. H. so she can resolve this issue with her bank.Thank you for bringing this matter to our attention.Sincerely,Cheri C[redacted]TWC Customer Service Manager [redacted] ###-###-#### Ext. [redacted]