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Woodcock & Armani HVAC

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Woodcock & Armani HVAC Reviews (3)

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. It Is unfortunate ,but Woodcock& Armani's most of stated responses are incorrect (after my full review of recorded correspondence)and I stand by my original complaint fully rejecting the ridiculous offer.1st to reiterate, Woodcock was sent to the property 12/20/by the then current owner to attend to boiler heating issues as their were leaks and no heat In office which I was promised to be taken care ofprior to sale of buildingWhen I found boiler still leaking and no heat in office, prior owner had me contact Woodcock 1/2/to come back and take care of the problem not yet completedI then explained fully to Woodcock secretaryApparently that owner decided to "wash his hands" once sale was madeThat is exactly the truth, but none of that is where my Complaint lies with WoodcockI decided to accepted that owners decision and informed Woodcock on recorded line. My Complaint as stated, 1st Woodcock finally sent a novice tech (later agreed by senior tech) unannounced 1/4/to get heating system finally working and leaks repairedAfter spending a ridiculous amount of time by novice, misdiagnosing, calling shop for help and replacing parts (that after correct diagnosis will now be thrown out), a senior finally came overThe senior tech questioned the novice on procedure and order to diagnose, not satisfied with young techThe senior disagreed with novices diagnosis of frozen pipe and in aproxhour came up with pump not pumping waterAfter leaving system apart and torn down that Friday night, novice said he couldn't return until following MondayThe solution was made then by Woodcock that the complete pump was needed, but was not availFor weeksContrary to Woodcock's response, I found that there was a valid replacement pump locally that day 1/8/and at that time and thought Woodcock tech was going to pick upThere was never a word about me calling them backneeded heat on immediatelyInstead Tech left and I never heard back from Woodcock until 1/17/18. Also in Woodcock's response letter they change story on novice spending time "possibly" thawing pipes which is proven incorrect as novice could not keep machine on for more than a minute, as it kept shutting offIn addition, after Woodcock abandoned job and finally after cold days I later had to get another to repair properly, where nothing was determined froze(which was completed in hour). 2nd, I have continued to ask for summary of bill since the beginning and have gotten absolutely nothing until yesterday which I again had to call forThe supposed revised bill is ridiculousI thought after a conversation with Senior at Woodcock on 1/17/we were on the "same page", until I read their response to Revdex.com and later 1/23/was sent the BillAfter viewing the revised Bill, It is apparent I am continued to be taken advantage ofObviously now Woodcock is extremely price gouging those partsThose parts which are now unnecessary and will be set on a shelf, as the new pump comes completeThose parts Woodcock lists on Bill equal $808.75! All of which are unneeded from their own diagnosisIn fact after me attempting to get prices for these parts brand new without any account or discount on my own, I found as example Woodcock inflated the price over 449% ! (ieImpeller Woodcock trying to charge me $where me, "off the street" can get It for $89!! copy of quote for parts attachedThey also still want to charge me $90/hour for an apprentice for hours! )Woodcock and Armani left me abandoned without heat and system apartSo they never accomplished anything as in distress I had to contact another to get working properlyI have read Woodcock's Webpage where they vow "to serve hrsdays a week" for "peace of mind"Obviously this is not for everyoneEven with that stated, I will increase my original offer additional (1)hour labor for a total of (2)I feel that is more than fair considering my treatmentIf this offer is not accepted in good faith, I will pursue any accreditations along with Attorney General. Sincerely, *** ***

The previous owner of the building did place a call with us on December 20, We responded the same day and replaced a PRV, 12” elbow and 2x12” fluteThe boiler was operational by the time we left that day, and did not have any calls for the building until Mr*** called at the beginning of JanuaryRegarding the pricing issues- Mr*** had an issue with our pricing on the impeller and he provided a quote from a local supply houseThe dollar amount he was quoted was for a plastic impeller, which they no longer produce(as of December 7, 2011) It is possibly that Krel still has some in stockOur price was for a Brass Impeller, which the technicians advised Mr*** would be the better option, and he agreed that the time of the conversationOriginally, our bill to Mr*** was $2,987.55, we removed a total of labor hours to bring his revised invoice to a total of $1,If you need copies of these, please let me knowWe stopped all services to Mr*** once we realized he had not been honest regarding his billing informationPerhaps it was an oversight on his part, but we wanted to make sure he had paid for the costs incurred before we continued any work for himWe have no previous relationship with Mr***.If you need any further information regarding this, please feel free to reach out. Thank you. Hannah B*** Woodcock & Armani

We received your letter regarding the complaint placed by Mr*** ***, ID *** had originally reached out to us on January 3, with an issue at *** *** *** in ***, NYThe call was placed under the account of the previous owner of the buildingWe were unaware of
the sale of the building and had previous maintenance agreements at that locationMr*** made no mention of alternate billing information at the time of the call. The call was placed for a leak at one of the fittings on his boilerWe could not respond the same day due to the extremely low temperatures and a large backlog of emergency “no heat” service callsWe did, however respond to him on January 4, Our technician found that a new fitting needed to be quoted for the boiler, and that we would have to schedule it for a warmer day when the boiler could be shut downOur technician also replaced a coupler for a pump in the kitchen and advised Mr*** that it was working at that time, but the pump would need to be replaced soon We returned to the location on January 5, for no heat from the boiler(It was around degrees that day, so it was not uncommon for a lot of our customers to have their boilers down, especially when the equipment has long outlived its life expectancy, as has the equipment at the *** *** *** location.) Our technician had to spend quite a bit of time heating frozen pipes, bleeding radiators and tracing pipes to diagnose some flow issuesAt this point, a senior technician was on site to assist with the diagnosingThe technicians determined that the impeller was bad and put in and order for a new one that night. We returned on January 8, to continue the serviceWe determined that the pump has indeed gone bad, *** said he would contact us within a few days and let us know if we should order a new pump. While on site, the senior technician began a conversation with Mr***It was then that we determined Mr*** was not being honest with the billing informationWe believe that Mr*** was attempting to have all this work billed to the previous ownerAfter a brief conversation with the previous owner we quickly determined that we should stop work and verify that Mr*** is going to pay for the work performed. (The building was sold to Mr*** the building as is.) We invoiced him at that point for our total costs incurredWe heard nothing from Mr*** regarding the stop of service or the invoice until we received a letter from you, the Revdex.comAfter receiving the letter, we discussed the invoice and determined that we could reduced the bill for Mr***We have left him two messages since last week and have not heard back from himBest Regards Hannah B*** Woodcock & Armani

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Address: 6500 New Venture Gear Dr., East Syracuse, New York, United States, 13057

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