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Woodcraft of Louisville

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Woodcraft of Louisville Reviews (1)

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Woodcraft
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ** ***
Staff
Member:
Response:
Mr*** wished to purchase an item that was featured in our monthly flyerAt the time of his inquiry, the item was "on order" and had not yet been received from our supplierIn order to assure that Mr*** received the item (supplies were limited), he was asked to pay for his item and would be notified as soon as it came in at the storeThe sales associate incorrectly asked Mr*** to pay for shipping on the item as if he were placing a "Customer Order", or, special orderA "Customer Order" is also a means of ordering items that are not ordinarily stocked in our store - for which the customer is charged shipping to bring the item in to the store for themI spoke to Mr.*** by telephone to apologize for the unsatisfactory experience he had while shopping at our storeIt was explained that he should not have been charged for shipping on the item that he purchasedAt the time of my phone call, the item he had ordered had already come in and he had been called to pick it up at his earliest convenienceI offered to ship his item to him along with his refund of $He indicated that he would pick up his item and refund in personBoth were picked up on August 15th
Sent on: 8/25/5:42:PM

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Address: 1850 S Hurstbourne Pkwy Ste 148, Louisville, Kentucky, United States, 40220-1697

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