To Whom It May Concern, In regards to the account *** ***I have reviewed the complaint and have pulled all my recordsThe Sales representative did state that we were doing the "Local" projectMy apologies to *** *** and any problems that my company has caused her
Universal Advertising in no way intentionally tired to mislead *** ***It was our omission by not stating the EXACT city that was being targetedThis account has been written off and a letter was sent to to *** *** in the mail stating that there is nothing do on the open invoiceRegards, *** *** (Vice President)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response to the complaint on the advertising issue with *** Following is the comments to their response
I did talk to *** on the 12-and answered the questions as she presented them and did agree to what I thought would be an ad to review and approve prior to print and distribution Plus the ad would be similar to our standard format. In an effort to coordinate with our *** page Not the answers to her questions of the phone call being the ad itself
The invoice mentioned it arrived the same day the maps came to the office with the delivery person who requested a check at that time When I discussed he indicated he had no authority to disuse or reduce the price due to the confusion Then received a call from *** and we discussed and she agreed to remove 50 from bill Which we paid and I thought this finished but no way happy, but paid as I didn't want to waste my time with the ad Plus told him really to late since they have already delivered them to others.
Then later that day the employee of this company stopped by and pick up the agreed amount of payment
The bill they say mailed was the same day as their sales or delivery person stopped at the office with the maps and requesting payment. So both him the maps and the invoice dated 12-19, and invoice paid arrived all the same day
This was the first time I saw the ad and the final product
I realize now with this practice and the process of not wanting to take any type of call for adverstsing. Plus would request that they remove our name and number from their data base for any future process or promotions With the timing and their practice it is not a process that I wish to be associated with for the future
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the activity that has occured since my initial complaint appear belowOn Thursday, January a representative of the company contacted me requesting payment on the accountAfter a discussion with him amd explaining to him my extreme displeasure at their strong arm sales tactics I chose to pay $as I was concerned that non payment could effect my credit.I feel I was scammed and strong armed out of my money by a company that did no ***et research into the services I offered and never had an advertising contract or agreement with me
Regards,
*** ***
Not sure how to respond to this cmplaintMr*** did in faxt owe my company $NOT $Mr*** paid this #with a credit cardIm not sure how to respond to a complaint that was settled by payment
Thank you for the opportunity to explain ***'s selling practicesI have a few problems with this complaintThe first being that no one had to say yes tothe advertising offer*** *** purchased this ad on 12/12/at 1:45pmHe purchased the ad from *** *** from my office and was
confirmedby our quality control specialist on 12/via listening to the call recordingHad there been any doubt that it was a quality sale, it never would have been invoiced.The second issue that I have is the customer received a confirmation invoice of the sale in the mail 5-days following the placement of the adAt that time if there wasany confusion one would think the customer would have called in to question the invoice receivedThis phone call was never made*** has been operatingin states for years in the same manner without any problemsAs you can tell by our track record with the Revdex.com, we resolve all issuesThe customer was told over and over that if they were not completely satisfied that they DO NOT have to pay, yet they submitted payment for the product with check #*** I am confused as to why now after paying for the product the claim that "WE ARE A SCAM" and that "WE SHOULD BE PUT OUT OF BUSINESS"Don't we feel that that is a bit extreme and ignorant? Buyers remorse is always an issue with any sales organizationI feel that this is what we have in this situationAGAIN, I can not stress enough that if thecustomer is unhappy with the product they did not have to payThank you for allowing me to explain ***'s side of this complaint*** ***Vice President
Mr*** was in no way pressured into paying for his productFor quality assurance reasons, Universal records all sales for situations like thisUniversal also has the recording of the collection callMr*** had *** *** (Office Manager) send a letter in the mail dated January 16, In this letter she explains a product that is not even from our companyI am not sure how many publications they run their ad in, but the letter contains nothing of pertinent information regarding Universals productIf Mr*** wants a refund then that is what he will getUniversal has never and will never "SCAM" individualsThis is another classic example of a contractor that doesn't honor their wordIts unfortunate that he will be getting a product for freeSeems to be the American way anymore. The refund was processed at 8:on 1/27/for $Have a nice day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested the company to cease harassing me with phone call threats of
bogus charges for advertising my business in the next countyI asked for an apology for their actions and an effort to stop charging people
for items they did not order by using selective tapesI requested
an invoice showing no charge for items I had not orderedMr***, the company's vice president, did apologize for problems his company caused meHe did not apologize for their actionsHe also stated that the account would be "written off" and indicated that I would receive an invoice stating that I owed the company nothing on the "open invoice"However, he in no way acknowledges that I was purposely misled by the representative who assured me that I was receiving a map of my town, Setauket, and not Farmingdale which, she said she misstatedThis was indeed purposeful misrepresentation and not my misunderstanding of what the vice-president called "the "Local" projectThe vice-presidents's attempt to use subtrefuge to obscure the original misrepresented item and original attempts to collect money despite my protests do not demonstrate a sincere effort to stop charging people for items that they did not orderHe stated that their omission was in not stating the EXACT city being targetedIndeed, the sales representative and I discussed the EXACT city targeted clearly and preciselyWhen the vice-president uses the phrase, "This account has been written offon the open invoice" there is an implication that someone should have paid for a falsely represented itemAlthough I will be pleased not to owe for what I did not order, this invoice was their errorI am a Social Worker and former Police SergeantMy concern is that without appropriate acknowledgement of their misrepresentation, this company will continue to make money misrepresenting their product to people who cannot take the time to complain to the Revdex.com
Regards,
*** *** ***
To Whom It May Concern, In regards to the account *** ***I have reviewed the complaint and have pulled all my recordsThe Sales representative did state that we were doing the "Local" projectMy apologies to *** *** and any problems that my company has caused her
Universal Advertising in no way intentionally tired to mislead *** ***It was our omission by not stating the EXACT city that was being targetedThis account has been written off and a letter was sent to to *** *** in the mail stating that there is nothing do on the open invoiceRegards, *** *** (Vice President)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response to the complaint on the advertising issue with *** Following is the comments to their response
I did talk to *** on the 12-and answered the questions as she presented them and did agree to what I thought would be an ad to review and approve prior to print and distribution Plus the ad would be similar to our standard format. In an effort to coordinate with our *** page Not the answers to her questions of the phone call being the ad itself
The invoice mentioned it arrived the same day the maps came to the office with the delivery person who requested a check at that time When I discussed he indicated he had no authority to disuse or reduce the price due to the confusion Then received a call from *** and we discussed and she agreed to remove 50 from bill Which we paid and I thought this finished but no way happy, but paid as I didn't want to waste my time with the ad Plus told him really to late since they have already delivered them to others.
Then later that day the employee of this company stopped by and pick up the agreed amount of payment
The bill they say mailed was the same day as their sales or delivery person stopped at the office with the maps and requesting payment. So both him the maps and the invoice dated 12-19, and invoice paid arrived all the same day
This was the first time I saw the ad and the final product
I realize now with this practice and the process of not wanting to take any type of call for adverstsing. Plus would request that they remove our name and number from their data base for any future process or promotions With the timing and their practice it is not a process that I wish to be associated with for the future
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the activity that has occured since my initial complaint appear belowOn Thursday, January a representative of the company contacted me requesting payment on the accountAfter a discussion with him amd explaining to him my extreme displeasure at their strong arm sales tactics I chose to pay $as I was concerned that non payment could effect my credit.I feel I was scammed and strong armed out of my money by a company that did no ***et research into the services I offered and never had an advertising contract or agreement with me
Regards,
*** ***
Not sure how to respond to this cmplaintMr*** did in faxt owe my company $NOT $Mr*** paid this #with a credit cardIm not sure how to respond to a complaint that was settled by payment
Thank you for the opportunity to explain ***'s selling practicesI have a few problems with this complaintThe first being that no one had to say yes tothe advertising offer*** *** purchased this ad on 12/12/at 1:45pmHe purchased the ad from *** *** from my office and was
confirmedby our quality control specialist on 12/via listening to the call recordingHad there been any doubt that it was a quality sale, it never would have been invoiced.The second issue that I have is the customer received a confirmation invoice of the sale in the mail 5-days following the placement of the adAt that time if there wasany confusion one would think the customer would have called in to question the invoice receivedThis phone call was never made*** has been operatingin states for years in the same manner without any problemsAs you can tell by our track record with the Revdex.com, we resolve all issuesThe customer was told over and over that if they were not completely satisfied that they DO NOT have to pay, yet they submitted payment for the product with check #*** I am confused as to why now after paying for the product the claim that "WE ARE A SCAM" and that "WE SHOULD BE PUT OUT OF BUSINESS"Don't we feel that that is a bit extreme and ignorant? Buyers remorse is always an issue with any sales organizationI feel that this is what we have in this situationAGAIN, I can not stress enough that if thecustomer is unhappy with the product they did not have to payThank you for allowing me to explain ***'s side of this complaint*** ***Vice President
Mr*** was in no way pressured into paying for his productFor quality assurance reasons, Universal records all sales for situations like thisUniversal also has the recording of the collection callMr*** had *** *** (Office Manager) send a letter in the mail dated January 16, In this letter she explains a product that is not even from our companyI am not sure how many publications they run their ad in, but the letter contains nothing of pertinent information regarding Universals productIf Mr*** wants a refund then that is what he will getUniversal has never and will never "SCAM" individualsThis is another classic example of a contractor that doesn't honor their wordIts unfortunate that he will be getting a product for freeSeems to be the American way anymore. The refund was processed at 8:on 1/27/for $Have a nice day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested the company to cease harassing me with phone call threats of
bogus charges for advertising my business in the next countyI asked for an apology for their actions and an effort to stop charging people
for items they did not order by using selective tapesI requested
an invoice showing no charge for items I had not orderedMr***, the company's vice president, did apologize for problems his company caused meHe did not apologize for their actionsHe also stated that the account would be "written off" and indicated that I would receive an invoice stating that I owed the company nothing on the "open invoice"However, he in no way acknowledges that I was purposely misled by the representative who assured me that I was receiving a map of my town, Setauket, and not Farmingdale which, she said she misstatedThis was indeed purposeful misrepresentation and not my misunderstanding of what the vice-president called "the "Local" projectThe vice-presidents's attempt to use subtrefuge to obscure the original misrepresented item and original attempts to collect money despite my protests do not demonstrate a sincere effort to stop charging people for items that they did not orderHe stated that their omission was in not stating the EXACT city being targetedIndeed, the sales representative and I discussed the EXACT city targeted clearly and preciselyWhen the vice-president uses the phrase, "This account has been written offon the open invoice" there is an implication that someone should have paid for a falsely represented itemAlthough I will be pleased not to owe for what I did not order, this invoice was their errorI am a Social Worker and former Police SergeantMy concern is that without appropriate acknowledgement of their misrepresentation, this company will continue to make money misrepresenting their product to people who cannot take the time to complain to the Revdex.com
Regards,
*** *** ***