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Woodcrafters' Supply Inc

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Woodcrafters' Supply Inc Reviews (11)

Thank you for the opportunity to explain [redacted]'s selling practices. I have a few problems with this complaint. The first being that no one had to say yes tothe advertising offer. [redacted] purchased this ad on 12/12/2014 at 1:45pm. He purchased the ad from [redacted] from my office and was...

confirmedby our quality control specialist on 12/12 via listening to the call recording. Had there been any doubt that it was a quality sale, it never would have been invoiced.The second issue that I have is the customer received a confirmation invoice of the sale in the mail 5-7 days following the placement of the ad. At that time if there wasany confusion one would think the customer would have called in to question the invoice received. This phone call was never made. [redacted] has been operatingin 42 states for 38 years in the same manner without any problems. As you can tell by our track record with the Revdex.com, we resolve all issues. The customer was told over and over that if they were not completely satisfied that they DO NOT have to pay, yet they submitted payment for the product with check #[redacted] I am confused as to why now after paying for the product the claim that "WE ARE A SCAM" and that "WE SHOULD BE PUT OUT OF BUSINESS". Don't we feel that that is a bit extreme and ignorant? Buyers remorse is always an issue with any sales organization. I feel that this is what we have in this situation. AGAIN, I can not stress enough that if thecustomer is unhappy with the product they did not have to pay. Thank you for allowing me to explain [redacted]'s side of this complaint. [redacted]Vice President

Mr. [redacted] was in no way pressured into paying for his product. For quality assurance reasons, Universal records all sales for situations like this. Universal also has the recording of the collection call. Mr. [redacted] had [redacted] (Office Manager) send a letter in the mail dated January 16, 2015. In this letter she explains a product that is not even from our company. I am not sure how many publications they run their ad in, but the letter contains nothing of pertinent information regarding Universals product. If Mr. [redacted] wants a refund then that is what he will get. Universal has never and will never "SCAM" individuals. This is another classic example of a contractor that doesn't honor their word. Its unfortunate that he will be getting a product for free. Seems to be the American way anymore.  The refund was processed at 8:59 on 1/27/2015 for $100.00. Have a nice day!

To Whom It May Concern,   Universal has no record of contact for this individual. If there is another phone number that we may have contacted, we need to know that to update the do not call list.  Judging by the email address, this individual runs a chimney cleaning service....

Furthermore I would advise the Revdex.com to do a little research before sending complaints off to members that are of good standing. It wastes both of our times with these frivolous complaints. My best guess is that this individual is running his business out of his house and publishing his home number for the business. It is against the FCC laws to do such. Universal abides by all FCC laws regarding the Do-Not-Call list. I wish more people understood that they are breaking the law, NOT Universal!Thank you for your prompt attention[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested the company to cease harassing me with phone call threats of
bogus charges for advertising my business in the next county. I asked for an apology for their actions and an effort to stop charging people
for items they did not order by using selective tapes. I requested
an invoice showing no charge for items I had not ordered. Mr. [redacted], the company's vice president, did apologize for problems his company caused me. He did not apologize for their actions. He also stated that the account would be "written off" and indicated that I would receive an invoice stating that I owed the company nothing on the "open invoice". However, he in no way acknowledges that I was purposely misled by the representative who assured me that I was receiving a map of my town, Setauket, and not Farmingdale which, she said she misstated. This was indeed purposeful misrepresentation and not my misunderstanding of what the vice-president called "the "Local" project. The vice-presidents's attempt to use subtrefuge to obscure the original misrepresented item and original attempts to collect money despite my protests do not demonstrate a sincere effort to stop charging people for items that they did not order. He stated that their omission was in not stating the EXACT city being targeted. Indeed, the sales representative and I discussed the EXACT city targeted clearly and precisely. When the vice-president uses the phrase, "This account has been written off... on the open invoice" there is an implication that someone should have paid for a falsely represented item. Although I will be pleased not to owe for what I did not order, this invoice was their error. I am a Social Worker and former Police Sergeant. My concern is that without appropriate acknowledgement of their misrepresentation, this company will continue to make money misrepresenting their product to people who cannot take the time to complain to the Revdex.com.
Regards,
[redacted]

Not sure how to respond to this cmplaint. Mr. [redacted] did in faxt owe my company $133.00 NOT $232. Mr. [redacted] paid this #133 with a credit card. Im not sure how to respond to a complaint that was settled by payment.

To Whom It May Concern,     In regards to the account [redacted]. I have reviewed the complaint and have pulled all my records. The Sales representative did state that we were doing the "Local" project. My apologies to [redacted] and any problems that my company has caused her....

Universal Advertising in no way intentionally tired to mislead [redacted]. It was our omission by not stating the EXACT city that was being targeted. This account has been written off and a letter was sent to to [redacted] in the mail stating that there is nothing do on the open invoice. Regards, [redacted] (Vice President)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response to the complaint on the advertising issue with [redacted]  Following is the comments to their response.
     I did talk to [redacted] on the 12-12 and answered the questions as she presented them and did agree to what I thought would be an ad to review and approve prior to print and distribution.  Plus the ad would be similar to our standard format.  In an effort to coordinate with our [redacted] page.  Not the answers to her questions of the phone call being the ad itself.
The invoice mentioned it arrived the same day the maps came to the office with the delivery person who requested a check at that time.  When I discussed he indicated he had no authority to disuse or reduce the price due to the confusion.  Then received a call from [redacted] and we discussed and she agreed to remove 50 from bill.  Which we paid and I thought this finished but no way happy, but paid as  I didn't want to waste my time with the ad.  Plus told him really to late since they have already delivered them to others. 
Then later that day the employee of this company stopped by and pick up the agreed amount of payment.
The bill they say mailed was the same day as their sales or delivery person stopped at the office with the maps and requesting payment. So both him the maps and the invoice dated 12-19, and invoice paid arrived all the same day.
 This was the first time I saw the ad and the final product.
I realize now with this practice and the process of not wanting to take any type of call for adverstsing.  Plus would request that they remove our name and number from their data base for any future process or promotions.  With the timing and their practice it is not a process that I wish to be associated with for the future.
Regards,[redacted]

[redacted]    Thank you for the inquiry. I have researched the consumers complaint and have found the following. [redacted] is a current representative with my company. [redacted] did contact [redacted]. for a advertising solicitation on the 2015 Marshfield / Wood...

County Map that my company produces annually.   I was made aware from my Credit Manager that [redacted] contacted Unviversal sometime during the week of 11/9 though 11/13. My apologies for the delay in response, it was a deadline week.  I would be more than happy to work with them if they are not completely satisfied with the product. In all fairness though, the date of the publication has not bearing on the accuracy of the product. Universal is one of the few companies that actually copyrights our publications from republication. The date spoke of in the complaint is merely the last time the product was registered for a copyright permit. The Marshfield / Wood County, WI. map was updated on 1/24/2011, 9/16/2013 and again on 10/20/2015. Universal's policy is to refile for copyright protection every three revisions. Universal makes every attempt to ensure the accuracy of our product, however with a street map such changes are difficult to get 100% accurate.  It would be my pleasure to speak with a representative from [redacted] to relay any errors or omissions they could provide. Please advise how we should proceed, I feel a partial refund is warranted should [redacted] provide Universal with said inaccuracies.[redacted]Vice President

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the activity that has occured since my initial complaint appear belowOn Thursday, January 22 a representative of the company contacted me requesting payment on the account. After a discussion with him amd explaining to him my extreme displeasure at their strong arm sales tactics I chose to pay $100 as I was concerned that non payment could effect my credit.I feel I was scammed and strong armed out of my money by a company that did no [redacted]et research into the services I offered and never had an advertising contract or agreement with me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:Although AUU is denying that I made request for cancellation, which is not true. AUU also did not provide an invoice number, but I did provide an account number which is all I have from AUU. AUU does not strike me as reputable, if they were truthful from the start, I would not of had to cancel when I checked their references about the distribution they stated to me.
I have reviewed the response made by the business in reference to complaint ID 10713374, and find that this resolution is satisfactory to me. 
Regards,
Joseph Cavanaugh

Review: they listed an item online at one price and chose to change the price after I had already placed and paid for my order and then offer a 10 percent discount. I believe they were just fishing for people to buy it at the first price and then have to accept the new price with the discount what was much higher.Desired Settlement: I just want the item I ordered in good faith

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Description: BUILDING MATERIALS

Address: 672 Wyngold Dr, Pittsburgh, Pennsylvania, United States, 15237

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