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Woodcreek Apartment Homes

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Woodcreek Apartment Homes Reviews (4)

Please find attached the rental application *** completed and signed with his current address being in Meridian ID and previous address being in Victorville CAOn 4/4/we mailed a security deposit refund check in the amount of $to the current address provided to us on the applicationOn 4/12/we were notified by letter from Alec he wanted us to send the check to his previous address in CAThe check had already been mailedThe original check was cancelled and re-issued to the previous address 5/2/and mail on or about 5/4/18. Please also see attached his ledger proving the first check written and second check re-issued.I hope this solves the issue. I dont want his experience with Woodcreek to be a negative oneI welcome everyone to feel free to contact me directly with any concerns

Complaint: ***
I am rejecting this response because:I have not received my refund checkAs I indicated in my letter dated April 12th during my telephone conversation with *** *** *** she confirmed that the correct address they had on file for me was my Victorville, Ca address and she stated she did not know why it was mailed elsewhereShe said a new check would be reissuedNow another month is coming and I still have not received my checkIn their letter to the Revdex.com they are indicating they are waiting for the old check to be returned? That is not going to happen since they mailed it to an address that is not validHow much longer do I need to wait? This is exactly the purpose of my complaint
Regards,
*** ***

Mrs*** lived at *** for monthsWhile residing here she had a dog in her apartment for an unknown amount of timeThe Animal Addendum signed by Mrs*** and *** staff is attachedUpon move out a professional carpet company provided us with an estimate of
damage. At which time it was determined that the carpet was damaged and abused beyond repair. It had lots of red stains and pet urine throughoutThe carpet was new when Mrs*** moved in month prior. The carpet is estimated five year carpet with use however, with all of the red stains and pet urine throughout the apartment it had to be replaced after only monthsShe was also charged her final water/trash bill, a patch on the wall and a small cleaning feeAfter applying her security deposit (we didn't retain a pet deposit) to all of her charges she has a remaining balance due of $473.09. I have attached pictures, a copy of the carpet estimate, her Move In Condition Form and Pet Addendum sign by her and *** staff

Mr. [redacted] paid a security deposit of $200.00 and an application fee of $50.00 on 3/17/18. We verify rental history, credit and criminal history on all prospective residents.  Mr. [redacted] application was denied due to negative rental history from his previous landlord. We...

don't give out credit report to residents or prospective residents, but they can request the reports from the credit bureaus. His application of $50.00 is non-refundable but his $200.00 security is fully refundable.Please see attached letters from Mr. [redacted] written on March 23rd and April 12th. The letter on April 12th he gave us a different address than we had on his application and the one he verified as being his current address.  We mailed his security deposit refund of $200.00 on or about 4/4/18 to the address he originally provided. The check hasn't been returned to us so we haven't reissued a new one or sent it to the new address provided to us yet.

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Address: Arlington, Texas, United States, 76006-3725

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