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Woodcreek Apartments Reviews (1)

Initial Business Response /* (1000, 7, 2015/10/09) */
In response to the your letter dated September 29, 2015 regarding Case # [redacted] ("Resident") who resided at Wood Creek Apartments located in Pleasant Hill, CA (the "Community"), we respectfully disagree that their apartment...

was uninhabitable.
As a result of the Resident's complaint to the Community about a cat urine odor, the carpet in the apartment was replaced and the floor underneath it was sealed resolving any cat odor issue. In addition, we disagree with the Resident's claim that they were unable to move into the unit due to its condition. The Community staff were working with the Resident in resolving her issues with the apartment. However, because the Resident was so unhappy with the apartment, as a customer service gesture, we extended our 30 Day Guarantee for them. They decided to exercise the option of the 30 Day Guarantee and terminated their lease early, without penalty, after three months of tenancy. Therefore, no reimbursement for rent will be given.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Wood Creek ignores important assurances and other statements that were made both verbally and in writing. As previously noted in the complaint, we first communicated a list of defects and other issues to Wood Creek at least as early as July 1, 2015. Due to the uninhabitable condition of the apartment, we were unable to move all our furniture and other personal belongings at that time and had to continue to pay for a storage unit we were planning on emptying. When we returned to the unit on or about July 9, 2015, neither the pungent odor nor several other issues had yet been addressed. We met with the Community Manager in person around July 15, 2015. During that meeting, she promised to correct the issues and committed to let us out of the lease or move to a different unit if we were not satisfied with the corrections. Subsequently, in an email dated July 24, 2015 regarding rent, she made the following unequivocal promise: "If for any reason you are not happy with the work we completed with your apartment and chose to vacate it will be refunded." We reasonably relied on this promise and other previous assurances in deciding to pay the rent for August and not exercise our right to vacate at that time. We returned to the apartment on August 4, 2015 and encountered an overpowering smell of chemicals from cleaning agents. I transmitted an email message to the Community Manager that day regarding the strong chemical smell, as well as to express my concern that the original smell of feline urine would return once the chemical smell of the cleaning agents had subsided. She sent an email reply with the statement, "Have a great trip and when you get back we will re-evaluate." Again, we reasonably relied on this statement that the options she presented us with were still valid. We returned from our trip on August 26, 2015, and found that the pungent odor of feline urine had returned, since the strong smell of the cleaning agents had somewhat subsided, leaving both cat urine and strong chemicals to be endured in the apartment. The apartment remained uninhabitable at that time and we were forced to stay in a nearby hotel due to becoming physically ill from staying in the apartment for just a short time. When I informed the Community Manager that I wanted to accept her promise to let us out of the Lease and return our rent if we were not satisfied, she indicated the most she might be able to return would be our deposit. She came to the apartment with her grounds keeper manager, the carpet was lifted to show tact board was still soaked in urine and a floor that was not completely sealed. The job the Community Manager said was complete was not. She and the grounds keeper manager verbally acknowledged the pungent urine smell and the incomplete work. New carpet and partial sealing the floor isn't enough to complete this job. Yet again, Wood Creek showed their lack of work that is aimed to cover up problems and not fix them. Wood Creek ended the lease but took significant deductions from the deposit. From the beginning of the lease, Wood Creek failed to provide an apartment in a condition fit for occupation, as required by California's landlord-tenant laws. I believe it is more than reasonable for me to request a return of the rent and balance of the deposit for that period of time, as the deposit deductions were mostly for water that we didn't even use because we weren't in the apartment. We were also charged a day worth of rent for September 1st because we were unable to make the next step because the Community Manager took over 24 hours and required a 2nd contact to contact us about the smell that caused us to leave and go to the hotel.
At this point in time we are not asking for the return of expenses from extra storage, we aren't asking for any of the money we spent at a hotel because we couldn't stay in the unit and had to be in temporary housing after the lease ended, we aren't asking for the extra travel expenses we had because we had to come back unexpectedly to check on the work of the apartment, we aren't asking to replace the numerous items we had to throw away because the chemicals used to cover up the smell in the apartment ruined the few items we did have in the apartment. We are simply asking for a return in rent for an apartment that was never inhabitable, a very fair and just request in our opinion, and something that was promised to us by the Community Manager.

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Address: 1015 Woodcreek Apartments Dr, Lancaster, South Carolina, United States, 29720-3870

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www.gleesonswineandspirits.com

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