Woodcrest Motors

I highly suggest you only buy a vehicle from this place if you are a mechanic.
Paid $40,000 for a vehicle and didn't have enough gas to get home! Within 8 hours of purchase the check engine light came on, 2 days later it wouldn't start, 5 days later had to replace the right wheel bearing & hub assembly (over$800), no light bulb in the dome light and the horn didn't work along with a dry rot tire. I took it to another garage and it also needs new brakes. I immediately contacted them and the owner's response was "sucks to be you".
I am thankful to their knowledgeable mechanic to get the engine light turned off ( I think).
Be Warned!

Hi, we feel this complaint was filed prematurelyThe warranty was not able to cove the part that failed so we as a dealership arranged for a shop close to the customer to have the part replaced and problem fixedAs of this week, [redacted] has his truck back and the issue is resolved Thank-you! [redacted]

Hi, as of 10-16-we talked to and mailed a contribution to the mechanic who did the repairs

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi, we feel this complaint was filed prematurely. The warranty was not able to cove the part that failed so we as a dealership arranged for a shop close to the customer to have the part replaced and problem fixed. As of this week, [redacted] has his truck back and the issue is resolved....

Thank-you!
[redacted]

Hi, as of 10-16-15 we talked to and mailed a contribution to the mechanic who did the repairs.

Review: I purchased a 2004 Volvo S60R AWD Sedan from Woodcrest Motors on 12/14/12 for $7675 with a six month warranty. A week and a half later we had a small snowstorm in the area and this is when I noticed I had no All wheel drive. The next business day I called Woodcrest to let them know of the issue. I then took the car to the local Volvo dealer and they informed me that the AWD coupler and Angle/Bevel gear that engages the AWD was inoperable. Volvo told me as and also showed me that the AWD had not been working long before I bought the car. Woodcrest did not really want to help me out much even though they sold me a car that they said had All Wheel Drive and it clearly did not. They said that should be covered under the warranty. The total cost of the repairs were $2814.86. The warranty company covered a portion of it, $1045. Then after about 3 weeks of arguing with Woodcrest Motors they finally decided to offer me $350 towards the repairs. After I received the two sums from the warranty company and Woodcrest, I still had to pay $1419.86 out of pocket for the repairs that were done at Performance Volvo.Desired Settlement: To get the money refunded that I had to pay out of pocketW

Business

Response:

Hi, in response to [redacted] request, there are a few things he had not mentioned.

1. [redacted] had brought the car to us to verify the problem. We checked and agreed that the problem was there, and offered to fix it under warranty. [redacted] declined.

2. [redacted] wanted [redacted] to do the repairs which was ok, but we made it very clear that [redacted] would pay the higher parts and labor fees that Volvo would charge. [redacted] agreed to that. When the repairs were done, we sent him the money it would have cost us to repair his car. [redacted] chose to spend the extra $ 1419.86 for his own satisfaction. I don't think Woodcrest Motors or [redacted] should be responsible for this. Thanks for your time.

Woodcrest Motors

Business

Response:

1. We were not aware of the issue while we owned the car. We serviced it and drove it a number of times and found no issues.

2. Customer drove car extensively, and on 2 occasions, and found no issues.

3. In reply to the mentioned "run-around", We advised customer to bring car back to have it checked/repaired but customer declined in favor of his mechanic.

4. In a case like this, we work with the warranty company to satisfy the customers needs and offered a joint solution but customer chose his own method of resolution

5. As stated previously, we offered a resolution for a max of $159 out of pocket for the customer and customer declined in favor of his own mechanic.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Unfortunately, the management of Woodcrest Motors wants you to believe that this was a very simple straight-forward situation and that they dealth with it promptly and efficiently. However, this whole conflict comes down to a matter of trust and integrety.

Trust - They failed to realize that the car they sold off their lot had inoperable all wheel drive. They stated that they checked the car over and did not find this, yet they seem to imply that I should have discovered it on the 2 test drives I took. I am not a mechanic. Both times I did take the car out, there were dry conditions so you would not notice if the all wheel drive was not working. They are an experienced car dealership. One would think that they have the expertise to diagnose this. It's an easy test... put it up on the lift and push the gas... If the rear wheels don't spin, the all-wheel drive isn't working. WHY it isn't working is a trickier thing to discover, but knowing it's not functioning is pretty simple if you are equiped with facilities and equipment that a car dealer has. I realized that something was wrong when a week after purchase, we had snow. I could tell driving it in the slick conditions that something was not right. My conclusion from these facts is that they either weren't careful enough or not concerned enough to check this car thoroughly before putting it on the lot. So, under those circumstances, I didn't trust their garage, or their service partner garage to fix it. Would you? Instead, I chose to go to [redacted] because my parents have purchased and serviced thier cars there since 1980 and have always had positive experiences.

Integrety - Woodcrest implies that they promptly and efficiencly dealt with my concerns. However, over a period of 3 weeks, I would call, talk to the salesman, he would tell me he'd talk to the owner and get back to me. I'd wait several days, with no return call, so I would call again. This happened several times. I also took two or three trips back to the dealer. In the meantime, I called the warrenty company, and they in turn told me that they were in contact with Woodcrest about the issue. Finally, after about 3 weeks, I met with the owner, and eventually he offered some reimbursement. However... that was after numerous contacts and discussions. One would question the integrety of any business who made a customer go through that amount of effort in order to get any resolution to a problem.

In conclusion, there is nothing more to say. Woodcrest is repeating itself as am I. They failed to know the car had an issue when sold, and did not work towards a solution in a customer-friendly way when I brought it to their attention one week later. A busniness's goal should be to have it's customers walk away feeling like they trust them and would have no qualms about coming back as a repeat customer or sending a friend there. This is not the case with my experience with Woodcrest Motors.

Regards,

Review: I purchased a 2011 [redacted] , not knowing it has an issue with transfer case . I bought on 03/12/14 , took home and let set till 03/16/14 . Then I loaded up to got to N.C. on 16th , gotten total of 355 miles on truck from purchase date . Transfer case blow out in Virginia along busy highway . So I called dealership first , not thinking its Sunday and no one works Sundays.

Then I got the warrenty paper and call the warrenty people and did get someone there. He tried his best to help out , he had it towed to his prefered mechanic to check it out on 03/21/14 .

[ took 5 days till it was towed ] So this person took it to his shop. Next I get a call from the warrenty guy on 3/24/14 telling me that he wont cover the damage because someone broke it previously and did a patch job on it to sell it . So I called the dealership and ask what they were going to do about this . They hesatated to give an answer , so finally they said they will buy a used transfer case , so they did and sent it to the mechanic - well guess what it is cracked and leaked all the fluid out at the mechanics shop.on 3/25/14 So I call them again and they were susposed to let me know whats going on . well they never replied back to me . this is 04/02/14 and I spend $20,000. for a truck and still cant use it . seems they arent worried about making happy customers , just the mighty dollar . 3 weeks and cant use the truck , im very upset with this dealer ship . they refuse to call back with any informational answers .

this is not like buying an old clunker with many issues - its a 3 year old truck , shouldnt have issues this soon

ooh they wont answer phone calls when I call from my phone number , so I called from different number and they did answerDesired Settlement: dealership replace part , and pay all costs associated with repairs ,my extra expence , trouble getting back home , and check all there trucks properly before selling them .

Business

Response:

Hi, we feel this complaint was filed prematurely. The warranty was not able to cove the part that failed so we as a dealership arranged for a shop close to the customer to have the part replaced and problem fixed. As of this week, [redacted] has his truck back and the issue is resolved. Thank-you!