Woodcrest Veterinary Clinic

[redacted] will receive refund desired as soon as her check clears the bankIssue was addressed with General Sales Manager and [redacted] 's son before receiving letter from Revdex.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because:The Honda was advertised as a "Certified Pre-Owned Honda." In order for the dealership to make this advertising claim, the Honda I purchased needed to have passed a 182-point inspection (see link below for similar advertisements)Attached to my rebuttal is a copy of Honda's 182-point checklistand listed under Documentation/Keys/Manuals, items I & J require the vehicle to have: "Keys (Two OEM key remotes)" and "Valet Key (One key)." I don't need a valet keyAll I am asking for, having spent thousands of dollars to purchase this Honda, is a spare keyI feel this is a completely reasonable request especially having experienced numerous other issues that may or may not be part of the 182-point inspection.? [redacted] The battery is clearly an issue that could not have been foreseenBut again, I assumed Herson's Auto would understand my frustration having spent thousands of dollars on this car, and then immediately have to replace the batteryIt may have passed inspection, but it didn't even make it past the car's first oil changeThe employees at the auto repair shop actually expressed concern when I told her that I'd just bought the carThey even inquired about where I purchased from because they couldn't believe that it wasn't replaced prior to sale.Regarding the warranty, as my family and I reviewed the pro's & con's of this Honda with the salesman, he distinctly said this car had an active warrantyBoth of my parents were with me when we were told this and it was a major reason we decided on this car over othersOnly after spending hours in the show room, signing financing paperwork, etcthe salesman apparently double-checked the warranty status and noticed the warranty had expiredThis circumstance pressured into purchasing the car AND a new warranty and would categorize this as a bait-and switch sales tactic.? As someone who has always been impressed by Honda, I find this to be a deeply disappointing case of poor customer serviceHerson's Honda has not made an attempt to resolve any of the three issues I presented in this complaintIt would make a big difference (at the very least) if I received a spare key as required by the Certified Pre-Owned Honda inspectionI hope to receive a more thoughtful statement from Herson's rather than the cookie-cutter "we feel we went above and beyond the requirements" response I received to my original complaintbecause that is clearly not the case Regards, [redacted]

Dear MrDennis:We have contacted Mr*** and have made arrangements to payoff his car and complete his tag work in ***Mr*** is satisfied with this outcomeThank you.Bill A

Date: Fri, Feb 12, at 6:AMSubject: ID :*** *** ***To: "***@MYRevdex.com.ORG" ID:***After reviewing the prior repairs and the request from *** *** we are unable to provide a refund and believe the proper steps were taking to complete the repairs needed
With the age and mileage (*** at 125,946)there are recommended repairs and services that need to be completed which were noted on the Multi Point InspectionWe did offer to show those to the customer but our invitation was declined.DTC: *** MISSFIRE #CYLINDERRequired to have the #coil pack replacedENGINE BLOCK REPLACEMENT: The engine block was replaced under warranty per *** due to it cracking and leaking coolantCHARGING SYSTEM LIGHT ON THE DASH: The alternator failed the diagnostic tests requiring replacementAmerican Honda did provide goodwill assistance on the cost of the repair.Thank youGregg PHersons's Honda Service

*** ** *** purchased a Honda *** on 05/17/This vehicle was traded in on 05/09/2015, during which time only one key was provided by the original ownerWe tried contacting original owner for extra keys; unfortunately, the original owner did not have anyWe informed *** *** that
we would find out if the original owner had extra keysFurthermore, if one could not be provided Herson's would not be able to replace itInstead, one would be provided at a discounted rate paid for by *** ***.This car came with a three month or 3,mile warranty, whichever came firstHonda offers a factory warranty year 60,mile powertrain warranty, which expired on 05/16/Herson's Auto informed Leslie that the car only had month or 3,mile Warranty and if she would like more coverage she has the option to purchase additional COVerage.The Honda *** was Maryland Sate inspected on 05/11/The battery passed inspection and was not an issueIn addition, Herson's replaced the cabin air filter to address the Smoke smellReplacing the cabin air filter is not required by MarylandAlso, Herson's performed an ionization cleaning for a Smoke Smell, and an additional cleaning after *** *** purchased the carRepair orders for all reconditioning on this vehicle can be provided upon request.Herson's has fulfilled all of its duties and obligations in order to make this vehicle *** for saleIn fact, Herson's went above and beyond the requirements by the replacing of the cabin air filter and performing the ionization cleaning for the interior of the carHerson's has followed all of its process for both compliance with Maryland Inspection and making sure the vehicle upheld the Herson's standard and reputation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I sent a response back indicating I no longer needed to pursue as we had reached an agreement
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** will receive refund desired as soon as her check clears the bankIssue was addressed with General Sales Manager and *** ***'s son before receiving letter from Revdex.com

*** ***'s financing has been approved and accepted

*** *** has two complaintsFirst, concerning the mileage of the vehicleI am attaching a copy of? the detail shop report that did the battery test and detail of the car at time of deliveryIt shows mileage to be 33, which also coincides with our salespersons report*** *** lives in
Baltimore, to have miles on the car after she drives from Herson's Honda in Rockville to home to another dealership seems appropriate that it had miles on it when she left our dealership.Second complaint is concerning her down payment of $1,I am attaching copy of her finance contract which shows cash down payment of $2,This down payment consists of the $1,that *** *** gave us as well as the $1,of cancellation refunds from her previous finance items she had purchased with her previous car she traded inThe reason why the front of her contract shows down payment is because Federal Truth in Lending laws require that if customer has negative equity in traand down payment does not exceed the negative equity, then total down payment needs to show *** *** had negative equity of ($9,126.75) and a down payment of only $2,All of this can be seen on the second page of *** ***s finance contract that is attached.? Based on the above, Herson's will not be making any adjustments or changes.? William **? A***Executive Vice PresidentHerson's Honda

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:The Honda was advertised as a "Certified Pre-Owned Honda." In order for the dealership to make this advertising claim, the Honda I purchased needed to have passed a 182-point inspection (see link below for similar advertisements)Attached to my rebuttal is a copy of Honda's 182-point checklistand listed under Documentation/Keys/Manuals, items I & J require the vehicle to have: "Keys (Two OEM key remotes)" and "Valet Key (One key)." I don't need a valet keyAll I am asking for, having spent thousands of dollars to purchase this Honda, is a spare keyI feel this is a completely reasonable request especially having experienced numerous other issues that may or may not be part of the 182-point inspection.? ***The battery is clearly an issue that could not have been foreseenBut again, I assumed Herson's Auto would understand my frustration having spent thousands of dollars on this car, and then immediately have to replace the batteryIt may have passed inspection, but it didn't even make it past the car's first oil changeThe employees at the auto repair shop actually expressed concern when I told her that I'd just bought the carThey even inquired about where I purchased from because they couldn't believe that it wasn't replaced prior to sale.Regarding the warranty, as my family and I reviewed the pro's & con's of this Honda with the salesman, he distinctly said this car had an active warrantyBoth of my parents were with me when we were told this and it was a major reason we decided on this car over othersOnly after spending hours in the show room, signing financing paperwork, etcthe salesman apparently double-checked the warranty status and noticed the warranty had expiredThis circumstance pressured into purchasing the car AND a new warranty and would categorize this as a bait-and switch sales tactic.? As someone who has always been impressed by Honda, I find this to be a deeply disappointing case of poor customer serviceHerson's Honda has not made an attempt to resolve any of the three issues I presented in this complaintIt would make a big difference (at the very least) if I received a spare key as required by the Certified Pre-Owned Honda inspectionI hope to receive a more thoughtful statement from Herson's rather than the cookie-cutter "we feel we went above and beyond the requirements" response I received to my original complaintbecause that is clearly not the case
Regards,
*** ***

*** *** *** has been removed from our data base
Very truly yours,
William *A***
Vice President
Herson's Auto Group