*** *** ***asked Woodfield Nissan to perform a visual inspection of the vehicle and report our findings back to them The vehicle campaign/recall has been in effect since and Nissan has expired the campaignWE reported back to Nissan our visual inspection and any information
would be through *** *** ***and not Woodfield NissanNo paperwork was created for this visual inspection, so I would not have anything to give the clientClient has been instructed to deal with NMC himselfWoodfield Nissan is not involved with client and has instructed client to deal directly with NMC.
*** ***
Woodfield Nissan
***
Fixed Operations Director
After calling to confirm a vehicle was still available and being told YES, we drove from another state to see it When we got there, they said it had sold that morning So either Woodfield Nissan is pulling the 'bait & switch' or the person answering the phonethat said she checked with salesdownright LIED We spent many hours driving out there, money on toll booths, gas used, etc The manager didn't have the decency to talk to us and NOBODY even apologized We'll spend our money for a vehicle somewhere else and stay closer to home
Initial Business Response /* (4000, 12, 2014/07/23) */
0% financing was not available on the Rogue at the time of deliverywe do not know of another contract other than the 0.9% contract the customer acknowledged signingthere are no other contracts in the deal
Initial Consumer
Rebuttal /* (4200, 19, 2014/08/05) */
The buisness' response is not satisfactory"0% financing was not available on the Rogue at the time of delivery." They claimed it was available"we do not know of another contract other than the 0.9% contract the customer acknowledged signing." The 0.9% contact was the first contract we signedWe noticed the error and they wrote another contract with 0.0%We have both in our possession
Final Consumer Response /* (4200, 23, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 0.9% contract was the first contractWhen we noticed the mistake the salesman got a 0.0% contract written upWe have a copy in our possession and we can show as proof
Final Business Response /* (4000, 25, 2014/08/29) */
unfortunately we do not dictate Nissan promotions or incentivesThe 0.9% is a Nissan promotion and is set by themWe do not participate or have any benefit by charging a different rateIf 0% was available we could not charge as Nissan would not accept the contract
My experience is really bad with Woodfield Nissan I received an email form chris *** that we have for sell nissan altima s for of price I called them back and forward when I get there they show me the car but price is not what they told me so please advise make sure everything befor you go there and Westing a lot of time thanks
I dropped off my vehicle on Friday morning at 9:a.mfor a knock sensor repair They had no power at the time and told me they would run a diagnosis and get back to me when the power returned At 4:p.mI had to call to find out what was going on I was told they had just gotten the power back at 3:p.mand were still working on my diagnosisI was told I would get a call back in a few minutes At 7:pm I received a call saying that they could not find all the prices needed and would have to call me back on Saturday with my estimate When I received the call on Saturday at 11:am with many more items listed than I asked them to look at and an outrageous estimate for it all I asked how much just for the knock sensor I originally brought it in for to which they replied $and they would need the car until Tuesday to complete the job A $part that can be changed in a half hour was going to cost $and days to complete, really? I asked when I could pick up my vehicle and was told anytime so I said I am on my way now, have it ready
When I got there the cashier handed me my key and said my vehicle will be in front of or to the left of service garage I walked the entire front and side of the lot twice in the cold with bronchitis and did not find my car Now suffering an asthma attack from all this stress I went back inside where the cashier was very nice and sat me down with a bottle of water and said a porter would pull my vehicle up for me After minutes I went back to the cashier who sent me to the service department where I had to ask for the manager After minutes he still cannot find the porter or my vehicle Seriously, how do you lose a vehicle especially an older one in a color no longer produced that is easy to spot? Finally the porter comes in and says she cannot find my vehicle For minutes they could not find my vehicle and no one thought to come and talk to me, they wait until I am so angry my blood is boiling and have to start yelling at them for them to make an effort to find my vehicle! After a few more minutes the porter comes back and says they found it way in the back but it is blocked in by other vehicles and they are doing their best to get it out I cannot believe the incompetence of this service department A vehicle that they knew was being picked up over an hour ago was not brought up front but buried in the back Now I have to wait around even longer while they clear cars so I can leave with vehicle No one offered an apology or any kind of compensation for my trouble I had to pay $for them to keep my vehicle for days just to get a diagnosis, then lose it and make me wait around for over an hour while they try to find it and get it out This place is ridiculous and I would never trust them with a vehicle again
Initial Business Response /* (1000, 5, 2014/08/12) */
Contact Name and Title: *** *** gm
Contact Phone: XXXXXXXXXX
Contact Email: ***@hotmail.com
We are investigating and *** get this resolved as quickly as possibleWe apologize for any inconvenience
Initial Consumer
Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While they have reached out to me to try and resolve this, I would not consider it closed or completed until I can confirm that the finance company has received the refundI Would appreciate knowing when that happensThank you
Final Business Response /* (4000, 9, 2014/08/18) */
The finance company *** send a statement to confirm and we can also inform the customer as soon as we receive the refund
Complaint: ***
***
You're flat out lying about saying she "spoke with her husband" Her husband wasn't even in the state at the time and didn't hear about this until he got back We have travel and phone records to back that up This is a lie you're espousing to try to cover up your misogynistic and sexist commentsAdditionally, the fact that she signed the documents is irrelevant Of course she signed the documents, how else was she supposed to get her car back?
The funny thing is that if you could have just said, "I'm sorry you didn't have the best experience with our service department" and had a little bit of understanding, instead of being dismissive and misogynistic, this whole problem could have been resolved somewhat amicably We might not have been happy but we wouldn't have been filing a Revdex.com claim or contacting the *** *** *** That's what a reputable business would do That's what someone that understands customer service would do And that's what someone that respects women, and really people in general, would do Instead, by going to such great lengths to vehemently deny our claim, you belie your guilt in the matterBecause of the way you've treated us, I cannot in good conscious accept this response and I don't think I can accept any response that's anything short of an apology at this point
Sincerely,
*** ***
Initial Business Response /* (1000, 13, 2015/06/01) */
I Have just recieved this complaint regarding Ms***The customer did come in and sit down
with me regarding the warranty issue on her vehicleThe warranty was canceled back in February and
I have printed off a copy
reflecting the cancelation with ***As regards to the vehicle dicount,
This vehicle was dicounted downThe customer had a *** *** that she had just
purchased that she was trading in that had inequityThe warranty has already been removed from the
amount financed and reflects on the customers statementIf you have any questions please contact
me at XXX-XXX-XXXX Thank you very much
Sincerly,
*** *** Executive Manager Woodfield Nissan
XXX-XXX-XXXX
Initial Business Response /* (1000, 13, 2014/08/11) */
re: ***
I apologize if I came across rudely it truly was not my intentionRunning credit inquiries are a part of the vehicle purchase processI am sorry if you did not want us to do thisUnfortunately we cannot have the
inquiries removed
*** ***
The customer spoke to *** *** one of our sales managers, in person around 6Pm on March 29thHe very specifically offered to have her leather repaired, and even told her that he would take care of the paperwork for herAll she had to do was to schedule an appointment with *** to do
soShe has not called *** back since she was here in person on the evening of March 29thI do not know why she has sent in this complaint instead of calling *** back to set up an appointment, but we are still very happy to repair her interior for herEither Have her call *** to set up an appointment, or let me know when *** can call her and have her actually answer the phone, and we will get her interior repairedOur number is *** ***Respectfully,
*** ***
Initial Business Response /* (1000, 12, 2015/05/18) */
Contact Name and Title: *** *** Executive
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@woodfieldnissan.com
We have contacted the customer and the customer did recieve the cancelation on the warranty over a month agoIf
you have any other questions please contact me at XXX-XXX-XXXXThank you,
*** ***
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
***@woodfieldnissan.com
Initial Consumer Rebuttal /* (2000, 14, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as I received the checkIt was not over a month ago
Initial Business Response /* (1000, 5, 2014/05/05) */
Contact Name and Title: *** *** gm
Contact Phone: XXXXXXXXXX
Contact Email: ***@woodfieldnissan.com
I have spoken witbh the customer and have come to an agreement, we will cancel the warranty and refund 100% to the
lein-holder
Consumer Response /* (3000, 11, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a very similar response they sent months ago and I am extremely dissatisfied with the lack of customer service of this companyI have not recieved benefit from the warranty being refunded but have paid interest on the warranty for over monthsThis should have been taken care of months ago and as of today it is still not resolved! If there was a grade lower than an F I would give it to Woofield Nissan
Business Response /* (4000, 14, 2014/08/26) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: [email protected]
we have cancelled the warranty and will be refunding the cancellation as soon as we receive it
After recently moving to Illinois from Michigan I did a search for the closest Nissan Dealer to my new homeI was delighted to discover Woodfield Nissan in Hoffman EstatesWhen it came time for my first oil change I took my Titan to them, first thing the Service Advisor did was sell me a years worth of Oil Changes which looked to be a fantastic valueSold! - My first oil change took hour to complete (I thought maybe it was a fluke), my second oil change took hours (Why?) Tonight I noticed my TPMS warning light was turned on and I swung by my local Nissan Dealer (Woodfield Nissan) my service advisor Michela was very friendlyShe told me that if it was one bad sensor it would take minutes to fix if more than one it would take hourI was willing to wait the hour just in case, what happened next was absolutely horrific! They pulled my truck into the service bay right in front of the window in the loungeCurious I watched as my service tech M*** inspected my vehicle and then left it unattended for minutesHe returned and walked around the vehicle and then went off to a group of techs who were laughing and playing aroundOne of the techs had a vaporizer and was entertaining the group by demonstrating how big of a cloud of smoke he could makeAt this point I decided to film their antics as my time is valuable and I thought management would be concerned about their level of serviceminutes went by and M*** walked around my vehicle and then went to chat it up with the Service advisor teamMoments later Michael Barry (Another Service Advisor) had is personal vehicle pulled in next to mineFor the next minutes service techs played around with his vehicle while my vehicle sat there unattendedAfter watching this for over an hour I walked over to my service tech and voiced my concernedShe replied "I will go over there and tell them to knock it off." - Needless to say M*** decided to start working on my vehicleHe removed my tire to inspect the Tire Pressure Sensor and then put it back on the truckMichele approached me minutes later with a smile and said "you are not going to like this, we don't have the part." Wait? Don't have the part? Needless to say Woodfield Nisan has lost me as a customer for lifeDo yourself a favor and avoid the service department at wood field Nisan at all costs, horrible customer service!!!!
Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@msn.com
Mr*** brought his vehicle back days after his service claiming we damaged his vehicle and with the damage on his spoiler it would be
impossible for us to have damaged his vehicle***, service manager inspected the vehicle along with *** *** who was his original service consultant and determined at that time the vehicle was not damaged at the dealership and because of the length of time we could on help the client with price
Initial Business Response /* (1000, 5, 2015/07/20) */
I have read the complaint regarding Ms. [redacted]. Ms. [redacted]'s Parents did come into Woodfield Nissan on July 4th 2015 looking at a predriven vehicle. They dealt with a salesman [redacted] They could not agree on a price so a Manager got...
involved. They still could not agree on a price and the predriven manager had told them that was the best that he could do. At that point Ms. [redacted]'s parents would not accept that and tried to find another manager to talk to which they did. A price was unable to be reached and the customer was upset about that. In all they talked to 3 seperate managers and were upset. There was at no point a manager being disrespectful and, if there was some mis communication we do apoligize. Woodfield Nissan tries to make every single customer experience a good on and make every deal but, there are times when the numbers aren't agreed upon. As a courtesy Woodfield Nissan Can offer 3 oil changes and carwash. In the future if Ms. [redacted]'s parents have any questions or concerns they can deal directly with me. Thank you,
Sincerely,
[redacted]
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/03) */
Contact Name and Title: [redacted] gm
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@woodfieldnissan.com
we apologize for the way you were treated obviously we don't ever want any of our customers to feel that way. Please let...
me know if there is anything we can do. Obviously we were very busy but that is not an excuse.
Initial Business Response /* (1000, 10, 2014/07/14) */
we have corrected the vin with the lender and have made a $500 payment to the lender as well. We have made several appointments to get the vehicle in that the customer has not been able to make. We are still willing to resolve the lifter...
noise. The customer needs to make an appointment and we will resolve the issue.
Complaint: [redacted]
I am rejecting this response because: Woodfield Nissan is using a strategy called "deceptive counter", where as one side makes an unrealistic offer to the other and claims "we've tried".
Let's remain factual:
I am given a written quote to stop the leak in my car of $595.00 which quotes replacement of the valve covers and oil pan.
After receiving an invoice for a considerable amount the car still leaked oil.
Upon my contact with Woodfield Nissan I am told the oil pan needed to be replaced for an additional amount of money.
I explain that the proposal to fix my car included replacement of the oil pan .... I later found out the oil pan was not in stock.
After a day of very stressful arguing the repair manager abruptly hung up on me because I claimed he and his business were not being very professional about taking care of their customer.
I personally drove to the dealership to confront the manager and after discussions agreed he could get the oil pan for free and have it replaced per the origianl quote.
After the replacement the car still leaked and I was was told to bring the car back into their shop.
They then discovered that the true problem was the rear seal and it would cost me AN ADDITIONAL $1,800 TO REPAIR.
Mr. [redacted] distorted view of an attempted compromise and his attempt to take "the high road" by quoting my response as insulting mirrors the complaints found on their Face Book pages. He quoted me an additional $1,350 to properly repair the leak which when added to the $679.00 I already paid for useless parts bring my total to $2,149 which is $349.00 above the quoted cost to fix it properly had they not mis-diagnosed the problem originally.
I have a feeling as to where this will end up, small claims court unless Revdex.com can successfully intervene. I am confused as to how this business can have Revdex.com's endorsement with so many complaints? Documentation of everything above can be supplied upon request.
When the vehicle came in for repair, we did fix the valve cover and not the oil pan. The oil pan was on the repair order and not included in the quote of $595. ...
We then proceeded to help the customer with the oil pan repair at no expense for the parts. My service director called Nissan to cover the part under warranty (which was expired). We repaired the car, we then received notice that the claim came back because the car has a Salvage title. We didn’t charge the customer for the part that was now not covered. The $1800 rear seal repair was an additional repair that was never originally quoted. I personally reached out to [redacted], as I want to make every customer happy, and gave him an additional $450 off the repair of the real seal. His response back to me was: “That is an insult”. I attempted to help [redacted] and talked with him 2 times on the phone and explained everything to him.
We performed the repairs on his car that he paid for and went beyond trying to help him.
Initial Business Response /* (1000, 5, 2015/04/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@WOODFIELDNISSA.COM
IN RESPONSE TO MR. [redacted] COMPLAINT, NO ONE AT WOODFIELD NISSAN SWORE AT THE CLIENT OR CALL HIM NAMES. MR. [redacted] PAID FOR A HOUR...
INSPECTION BUT THE MASTER TECHNICIAN SPENT THREE HOURS TRYING TO DIAGNOSIS HIS VEHICLE WHICH HAS BEEN ATTEMPTED TO BE REPAIR NOT ONLY BY HIMSELF BUT OTHER TECHS. MR. [redacted] ELECTS TO REPLACE PARTS FROM HIS VEHICLE WITH USED PARTS WHICH COULD POSSIBLY NOT BE A FIT FOR HIS VEHICLE. WITH THE ISSUES MR. [redacted] IS HAVING WITH HIS VEHICLE WE AT WOODFIELD NISSAN REFUSE TO TRY TO ATTEMPT REPAIR AND SUGGESTED HE SEEKS OUT ANOTHER NISSAN DEALER. NOW MR. [redacted] WANTS HIS MONEY BACK FOR THE DIAGNOSIS TIME WHICH HE AGREED TO PAY ON 03.19.2015. MR. [redacted] ELECTED TO REMOVE HIS VEHICLE FROM WOODFIELD NISSAN AN ATTEMPT TO REPAIR HIS VEHICLE HIMSELF WITHOUT SUCCESS. THE POSSIBILITY OF MULTIPLE ISSUES REMAIN WITH THE VEHICLE ANOTHER REASONS WOODFIELD NISSAN REFUSES TO PARTICPATE IN THE REPAIR.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That man who made the response is the liar, and the one who swore at me at the dealership. I would like him to know that my parts were purchased BRAND NEW from [redacted] Nissan of Naperville, and my car was successfully repaired by [redacted] Nissan on 4/1/15. I never attempted repair of my own car besides cleaning little things like the mass airflow sensor, and throttle bodies. Turns out my part numbers did in fact match. They just refused to service me because I didn't pay thousands of dollars more to buy my parts through them. The diagnosis I received was incorrect, and I refuse to pay for bad service. Just like at a restaurant if I am not satisfied with my food I can refuse to pay for it. I am not satisfied with their shotty work, and extremely poor attitude. I wanted to get the work done through them, I had faith in this dealer. But these are the worst kind of people, and I still elect to be refunded for terrible service, and a misdiagnosis. My car needed a new ECU says [redacted] Nissan of Naperville, and my ECU ended up being replaced by them in less than one hour. My Nissan 350Z works like brand new. Dealers like this make me never want to upgrade to a 370Z or GTR, because I fear if it ever needed maintenance. Dealers like this [redacted] try and take advantage of me just because I have a sports car. [redacted] needs to fix his attitude and his service department. I don't think anyone at this place should be qualified as a master mechanic.
Final Business Response /* (4000, 9, 2015/04/07) */
TO WHOM IT MAY CONCERN,
Woodfield Nissan position is not to upset clients so they fabricate stories, so we will refund clients money. Client needs to bring in original receipt with his credit card Monday thru Friday, 8:00am to 5:00pm.
[redacted]
*** *** ***asked Woodfield Nissan to perform a visual inspection of the vehicle and report our findings back to them The vehicle campaign/recall has been in effect since and Nissan has expired the campaignWE reported back to Nissan our visual inspection and any information
would be through *** *** ***and not Woodfield NissanNo paperwork was created for this visual inspection, so I would not have anything to give the clientClient has been instructed to deal with NMC himselfWoodfield Nissan is not involved with client and has instructed client to deal directly with NMC.
*** ***
Woodfield Nissan
***
Fixed Operations Director
After calling to confirm a vehicle was still available and being told YES, we drove from another state to see it When we got there, they said it had sold that morning So either Woodfield Nissan is pulling the 'bait & switch' or the person answering the phonethat said she checked with salesdownright LIED We spent many hours driving out there, money on toll booths, gas used, etc The manager didn't have the decency to talk to us and NOBODY even apologized We'll spend our money for a vehicle somewhere else and stay closer to home
Initial Business Response /* (4000, 12, 2014/07/23) */
0% financing was not available on the Rogue at the time of deliverywe do not know of another contract other than the 0.9% contract the customer acknowledged signingthere are no other contracts in the deal
Initial Consumer
Rebuttal /* (4200, 19, 2014/08/05) */
The buisness' response is not satisfactory"0% financing was not available on the Rogue at the time of delivery." They claimed it was available"we do not know of another contract other than the 0.9% contract the customer acknowledged signing." The 0.9% contact was the first contract we signedWe noticed the error and they wrote another contract with 0.0%We have both in our possession
Final Consumer Response /* (4200, 23, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 0.9% contract was the first contractWhen we noticed the mistake the salesman got a 0.0% contract written upWe have a copy in our possession and we can show as proof
Final Business Response /* (4000, 25, 2014/08/29) */
unfortunately we do not dictate Nissan promotions or incentivesThe 0.9% is a Nissan promotion and is set by themWe do not participate or have any benefit by charging a different rateIf 0% was available we could not charge as Nissan would not accept the contract
My experience is really bad with Woodfield Nissan I received an email form chris *** that we have for sell nissan altima s for of price I called them back and forward when I get there they show me the car but price is not what they told me so please advise make sure everything befor you go there and Westing a lot of time thanks
I dropped off my vehicle on Friday morning at 9:a.mfor a knock sensor repair They had no power at the time and told me they would run a diagnosis and get back to me when the power returned At 4:p.mI had to call to find out what was going on I was told they had just gotten the power back at 3:p.mand were still working on my diagnosisI was told I would get a call back in a few minutes At 7:pm I received a call saying that they could not find all the prices needed and would have to call me back on Saturday with my estimate When I received the call on Saturday at 11:am with many more items listed than I asked them to look at and an outrageous estimate for it all I asked how much just for the knock sensor I originally brought it in for to which they replied $and they would need the car until Tuesday to complete the job A $part that can be changed in a half hour was going to cost $and days to complete, really? I asked when I could pick up my vehicle and was told anytime so I said I am on my way now, have it ready
When I got there the cashier handed me my key and said my vehicle will be in front of or to the left of service garage I walked the entire front and side of the lot twice in the cold with bronchitis and did not find my car Now suffering an asthma attack from all this stress I went back inside where the cashier was very nice and sat me down with a bottle of water and said a porter would pull my vehicle up for me After minutes I went back to the cashier who sent me to the service department where I had to ask for the manager After minutes he still cannot find the porter or my vehicle Seriously, how do you lose a vehicle especially an older one in a color no longer produced that is easy to spot? Finally the porter comes in and says she cannot find my vehicle For minutes they could not find my vehicle and no one thought to come and talk to me, they wait until I am so angry my blood is boiling and have to start yelling at them for them to make an effort to find my vehicle! After a few more minutes the porter comes back and says they found it way in the back but it is blocked in by other vehicles and they are doing their best to get it out I cannot believe the incompetence of this service department A vehicle that they knew was being picked up over an hour ago was not brought up front but buried in the back Now I have to wait around even longer while they clear cars so I can leave with vehicle No one offered an apology or any kind of compensation for my trouble I had to pay $for them to keep my vehicle for days just to get a diagnosis, then lose it and make me wait around for over an hour while they try to find it and get it out This place is ridiculous and I would never trust them with a vehicle again
Initial Business Response /* (1000, 5, 2014/08/12) */
Contact Name and Title: *** *** gm
Contact Phone: XXXXXXXXXX
Contact Email: ***@hotmail.com
We are investigating and *** get this resolved as quickly as possibleWe apologize for any inconvenience
Initial Consumer
Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While they have reached out to me to try and resolve this, I would not consider it closed or completed until I can confirm that the finance company has received the refundI Would appreciate knowing when that happensThank you
Final Business Response /* (4000, 9, 2014/08/18) */
The finance company *** send a statement to confirm and we can also inform the customer as soon as we receive the refund
Complaint: ***
***
You're flat out lying about saying she "spoke with her husband" Her husband wasn't even in the state at the time and didn't hear about this until he got back We have travel and phone records to back that up This is a lie you're espousing to try to cover up your misogynistic and sexist commentsAdditionally, the fact that she signed the documents is irrelevant Of course she signed the documents, how else was she supposed to get her car back?
The funny thing is that if you could have just said, "I'm sorry you didn't have the best experience with our service department" and had a little bit of understanding, instead of being dismissive and misogynistic, this whole problem could have been resolved somewhat amicably We might not have been happy but we wouldn't have been filing a Revdex.com claim or contacting the *** *** *** That's what a reputable business would do That's what someone that understands customer service would do And that's what someone that respects women, and really people in general, would do Instead, by going to such great lengths to vehemently deny our claim, you belie your guilt in the matterBecause of the way you've treated us, I cannot in good conscious accept this response and I don't think I can accept any response that's anything short of an apology at this point
Sincerely,
*** ***
Initial Business Response /* (1000, 13, 2015/06/01) */
I Have just recieved this complaint regarding Ms***The customer did come in and sit down
with me regarding the warranty issue on her vehicleThe warranty was canceled back in February and
I have printed off a copy
reflecting the cancelation with ***As regards to the vehicle dicount,
This vehicle was dicounted downThe customer had a *** *** that she had just
purchased that she was trading in that had inequityThe warranty has already been removed from the
amount financed and reflects on the customers statementIf you have any questions please contact
me at XXX-XXX-XXXX Thank you very much
Sincerly,
*** *** Executive Manager Woodfield Nissan
XXX-XXX-XXXX
Initial Business Response /* (1000, 13, 2014/08/11) */
re: ***
I apologize if I came across rudely it truly was not my intentionRunning credit inquiries are a part of the vehicle purchase processI am sorry if you did not want us to do thisUnfortunately we cannot have the
inquiries removed
*** ***
The customer spoke to *** *** one of our sales managers, in person around 6Pm on March 29thHe very specifically offered to have her leather repaired, and even told her that he would take care of the paperwork for herAll she had to do was to schedule an appointment with *** to do
soShe has not called *** back since she was here in person on the evening of March 29thI do not know why she has sent in this complaint instead of calling *** back to set up an appointment, but we are still very happy to repair her interior for herEither Have her call *** to set up an appointment, or let me know when *** can call her and have her actually answer the phone, and we will get her interior repairedOur number is *** ***Respectfully,
*** ***
Initial Business Response /* (1000, 12, 2015/05/18) */
Contact Name and Title: *** *** Executive
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@woodfieldnissan.com
We have contacted the customer and the customer did recieve the cancelation on the warranty over a month agoIf
you have any other questions please contact me at XXX-XXX-XXXXThank you,
*** ***
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
***@woodfieldnissan.com
Initial Consumer Rebuttal /* (2000, 14, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as I received the checkIt was not over a month ago
Initial Business Response /* (1000, 5, 2014/05/05) */
Contact Name and Title: *** *** gm
Contact Phone: XXXXXXXXXX
Contact Email: ***@woodfieldnissan.com
I have spoken witbh the customer and have come to an agreement, we will cancel the warranty and refund 100% to the
lein-holder
Consumer Response /* (3000, 11, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a very similar response they sent months ago and I am extremely dissatisfied with the lack of customer service of this companyI have not recieved benefit from the warranty being refunded but have paid interest on the warranty for over monthsThis should have been taken care of months ago and as of today it is still not resolved! If there was a grade lower than an F I would give it to Woofield Nissan
Business Response /* (4000, 14, 2014/08/26) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: [email protected]
we have cancelled the warranty and will be refunding the cancellation as soon as we receive it
After recently moving to Illinois from Michigan I did a search for the closest Nissan Dealer to my new homeI was delighted to discover Woodfield Nissan in Hoffman EstatesWhen it came time for my first oil change I took my Titan to them, first thing the Service Advisor did was sell me a years worth of Oil Changes which looked to be a fantastic valueSold! - My first oil change took hour to complete (I thought maybe it was a fluke), my second oil change took hours (Why?) Tonight I noticed my TPMS warning light was turned on and I swung by my local Nissan Dealer (Woodfield Nissan) my service advisor Michela was very friendlyShe told me that if it was one bad sensor it would take minutes to fix if more than one it would take hourI was willing to wait the hour just in case, what happened next was absolutely horrific! They pulled my truck into the service bay right in front of the window in the loungeCurious I watched as my service tech M*** inspected my vehicle and then left it unattended for minutesHe returned and walked around the vehicle and then went off to a group of techs who were laughing and playing aroundOne of the techs had a vaporizer and was entertaining the group by demonstrating how big of a cloud of smoke he could makeAt this point I decided to film their antics as my time is valuable and I thought management would be concerned about their level of serviceminutes went by and M*** walked around my vehicle and then went to chat it up with the Service advisor teamMoments later Michael Barry (Another Service Advisor) had is personal vehicle pulled in next to mineFor the next minutes service techs played around with his vehicle while my vehicle sat there unattendedAfter watching this for over an hour I walked over to my service tech and voiced my concernedShe replied "I will go over there and tell them to knock it off." - Needless to say M*** decided to start working on my vehicleHe removed my tire to inspect the Tire Pressure Sensor and then put it back on the truckMichele approached me minutes later with a smile and said "you are not going to like this, we don't have the part." Wait? Don't have the part? Needless to say Woodfield Nisan has lost me as a customer for lifeDo yourself a favor and avoid the service department at wood field Nisan at all costs, horrible customer service!!!!
Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@msn.com
Mr*** brought his vehicle back days after his service claiming we damaged his vehicle and with the damage on his spoiler it would be
impossible for us to have damaged his vehicle***, service manager inspected the vehicle along with *** *** who was his original service consultant and determined at that time the vehicle was not damaged at the dealership and because of the length of time we could on help the client with price
Initial Business Response /* (1000, 5, 2015/07/20) */
I have read the complaint regarding Ms. [redacted]. Ms. [redacted]'s Parents did come into Woodfield Nissan on July 4th 2015 looking at a predriven vehicle. They dealt with a salesman [redacted] They could not agree on a price so a Manager got...
involved. They still could not agree on a price and the predriven manager had told them that was the best that he could do. At that point Ms. [redacted]'s parents would not accept that and tried to find another manager to talk to which they did. A price was unable to be reached and the customer was upset about that. In all they talked to 3 seperate managers and were upset. There was at no point a manager being disrespectful and, if there was some mis communication we do apoligize. Woodfield Nissan tries to make every single customer experience a good on and make every deal but, there are times when the numbers aren't agreed upon. As a courtesy Woodfield Nissan Can offer 3 oil changes and carwash. In the future if Ms. [redacted]'s parents have any questions or concerns they can deal directly with me. Thank you,
Sincerely,
[redacted]
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/03) */
Contact Name and Title: [redacted] gm
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@woodfieldnissan.com
we apologize for the way you were treated obviously we don't ever want any of our customers to feel that way. Please let...
me know if there is anything we can do. Obviously we were very busy but that is not an excuse.
Initial Business Response /* (1000, 10, 2014/07/14) */
we have corrected the vin with the lender and have made a $500 payment to the lender as well. We have made several appointments to get the vehicle in that the customer has not been able to make. We are still willing to resolve the lifter...
noise. The customer needs to make an appointment and we will resolve the issue.
Complaint: [redacted]
I am rejecting this response because: Woodfield Nissan is using a strategy called "deceptive counter", where as one side makes an unrealistic offer to the other and claims "we've tried".
Let's remain factual:
I am given a written quote to stop the leak in my car of $595.00 which quotes replacement of the valve covers and oil pan.
After receiving an invoice for a considerable amount the car still leaked oil.
Upon my contact with Woodfield Nissan I am told the oil pan needed to be replaced for an additional amount of money.
I explain that the proposal to fix my car included replacement of the oil pan .... I later found out the oil pan was not in stock.
After a day of very stressful arguing the repair manager abruptly hung up on me because I claimed he and his business were not being very professional about taking care of their customer.
I personally drove to the dealership to confront the manager and after discussions agreed he could get the oil pan for free and have it replaced per the origianl quote.
After the replacement the car still leaked and I was was told to bring the car back into their shop.
They then discovered that the true problem was the rear seal and it would cost me AN ADDITIONAL $1,800 TO REPAIR.
Mr. [redacted] distorted view of an attempted compromise and his attempt to take "the high road" by quoting my response as insulting mirrors the complaints found on their Face Book pages. He quoted me an additional $1,350 to properly repair the leak which when added to the $679.00 I already paid for useless parts bring my total to $2,149 which is $349.00 above the quoted cost to fix it properly had they not mis-diagnosed the problem originally.
I have a feeling as to where this will end up, small claims court unless Revdex.com can successfully intervene. I am confused as to how this business can have Revdex.com's endorsement with so many complaints? Documentation of everything above can be supplied upon request.
Sincerely,
[redacted]
When the vehicle came in for repair, we did fix the valve cover and not the oil pan. The oil pan was on the repair order and not included in the quote of $595. ...
We then proceeded to help the customer with the oil pan repair at no expense for the parts. My service director called Nissan to cover the part under warranty (which was expired). We repaired the car, we then received notice that the claim came back because the car has a Salvage title. We didn’t charge the customer for the part that was now not covered. The $1800 rear seal repair was an additional repair that was never originally quoted. I personally reached out to [redacted], as I want to make every customer happy, and gave him an additional $450 off the repair of the real seal. His response back to me was: “That is an insult”. I attempted to help [redacted] and talked with him 2 times on the phone and explained everything to him.
We performed the repairs on his car that he paid for and went beyond trying to help him.
[redacted]
[redacted]
Tell us why here...
Initial Business Response /* (1000, 5, 2015/04/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@WOODFIELDNISSA.COM
IN RESPONSE TO MR. [redacted] COMPLAINT, NO ONE AT WOODFIELD NISSAN SWORE AT THE CLIENT OR CALL HIM NAMES. MR. [redacted] PAID FOR A HOUR...
INSPECTION BUT THE MASTER TECHNICIAN SPENT THREE HOURS TRYING TO DIAGNOSIS HIS VEHICLE WHICH HAS BEEN ATTEMPTED TO BE REPAIR NOT ONLY BY HIMSELF BUT OTHER TECHS. MR. [redacted] ELECTS TO REPLACE PARTS FROM HIS VEHICLE WITH USED PARTS WHICH COULD POSSIBLY NOT BE A FIT FOR HIS VEHICLE. WITH THE ISSUES MR. [redacted] IS HAVING WITH HIS VEHICLE WE AT WOODFIELD NISSAN REFUSE TO TRY TO ATTEMPT REPAIR AND SUGGESTED HE SEEKS OUT ANOTHER NISSAN DEALER. NOW MR. [redacted] WANTS HIS MONEY BACK FOR THE DIAGNOSIS TIME WHICH HE AGREED TO PAY ON 03.19.2015. MR. [redacted] ELECTED TO REMOVE HIS VEHICLE FROM WOODFIELD NISSAN AN ATTEMPT TO REPAIR HIS VEHICLE HIMSELF WITHOUT SUCCESS. THE POSSIBILITY OF MULTIPLE ISSUES REMAIN WITH THE VEHICLE ANOTHER REASONS WOODFIELD NISSAN REFUSES TO PARTICPATE IN THE REPAIR.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That man who made the response is the liar, and the one who swore at me at the dealership. I would like him to know that my parts were purchased BRAND NEW from [redacted] Nissan of Naperville, and my car was successfully repaired by [redacted] Nissan on 4/1/15. I never attempted repair of my own car besides cleaning little things like the mass airflow sensor, and throttle bodies. Turns out my part numbers did in fact match. They just refused to service me because I didn't pay thousands of dollars more to buy my parts through them. The diagnosis I received was incorrect, and I refuse to pay for bad service. Just like at a restaurant if I am not satisfied with my food I can refuse to pay for it. I am not satisfied with their shotty work, and extremely poor attitude. I wanted to get the work done through them, I had faith in this dealer. But these are the worst kind of people, and I still elect to be refunded for terrible service, and a misdiagnosis. My car needed a new ECU says [redacted] Nissan of Naperville, and my ECU ended up being replaced by them in less than one hour. My Nissan 350Z works like brand new. Dealers like this make me never want to upgrade to a 370Z or GTR, because I fear if it ever needed maintenance. Dealers like this [redacted] try and take advantage of me just because I have a sports car. [redacted] needs to fix his attitude and his service department. I don't think anyone at this place should be qualified as a master mechanic.
Final Business Response /* (4000, 9, 2015/04/07) */
TO WHOM IT MAY CONCERN,
Woodfield Nissan position is not to upset clients so they fabricate stories, so we will refund clients money. Client needs to bring in original receipt with his credit card Monday thru Friday, 8:00am to 5:00pm.
[redacted]