Initial Business Response / [redacted] (1000, 10, 2014/07/14) */ we have corrected the vin with the lender and have made a $payment to the lender as wellWe have made several appointments to get the vehicle in that the customer has not been able to makeWe are still willing to resolve the lifter noiseThe customer needs to make an appointment and we will resolve the issue
To Whom It May Concern, [redacted] stated to me by phone after speaking to her husband they determined that the repair of the vehicle should be covered by NissanHer vehicle is a with 96,miles and well out of warrantyIncluded in this reply is a copy of the documents [redacted] signed, authorizing us to perform the diagnosis check for $125.00, prior to dispatching the vehicle in our service department as well as the document signed after the repair was completedIn conclusion of this Revdex.com complaint not once did [redacted] state the vehicle was not repaired for the dollar amount she approved, only states she never authorized the dollar amountThe attached documents prove she is incorrect [redacted] Woodfield Nissan [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/03) */ Contact Name and Title: [redacted] gm Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @woodfieldnissan.com we apologize for the way you were treated obviously we don't ever want any of our customers to feel that wayPlease let me know if there is anything we can doObviously we were very busy but that is not an excuse
TO WHOM IT MAY CONCERN, [redacted] made an appointment to check her vehicle because the vehicle had trouble lights on the dashWhen checked in she was given an estimate of $plus tax for a technician to diagnosis her vehicleWithout her consent Woodfield Nissan would not have dispatch her vehicle into the repair shop [redacted] approved the $plus tax by signing the repair orderThe vehicle was process through our service department and the technician performed a diagnosis check and reprogram her vehicle to clear the trouble codes on her vehicleWoodfield Nissan service consultant spoke, [redacted] spoke with [redacted] after the technician reported back to him what was needed to repair the vehicle and she was told again her bill would only be $plus tax to repairAgain she never questioned the cost of the repairVehicle was completed and she paid without incident or questionsMy assumption the cost was never questioned until she arrived home and spoke with her husband In conclusiion, [redacted] authorized the repair of her vehicle both by signing the document for us to proceed and well as by communication without ever questioning the charges and her vehicle is repaired [redacted] Woodfield Nissan [redacted]
The customer states that is was implied that the payoff would be sent out during the week of 4/22/The payoff was sent out via [redacted] on 4/22/16, which was a FridayThe customer filed this complaint on 4/25/16, which was a Monday, and the first business day after we sent the payoff outThe customer should be able to confirm that the payoff was delivered to [redacted] at, Tracking [redacted] Mon 4/25/8:am Delivered That is proof that [redacted] had the payoff at 8:36AM, the morning that this complaint was filedWe set up a payoff of $16,in the customer's dealWe sent a payoff of $15,We will be sending a refund to the customer for the $too much that we collected in the deal Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 15, 2014/08/22) */ I very sorry we were unable to sell this customer a carIf the customer was flexible on the financial aspects of the car deal we would be able to sell them cars
Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ Contact Name and Title: [redacted] Fixed Ops Direct Contact Phone: [redacted] Contact Email: ***@woodfieldnissan.com Ms [redacted] ***, In response to this claim that add/coupon was designed by Nissan Motor Corp.USA and not by Woodfield NissanEach Nissan dealer can choose to or not to paticipate in their marketing programWith this coupon Woodfield Nissan decided not to participateWe try to accomadate every client and their couponsBusiness decisions are sometimes very difficult to make, but this coupon did make any business sense Sincerely, [redacted] Fixed Operations Director Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Woodfield Nissan's clothed "Bate and Switched" advertisingThis is more than a classic example of a totally anti-consumer practice that the Revdex.com should be protecting consumers from Hiding behind they didn't know what Nissan was advertising for their firm is preposterousA very credible firm such as Nissan USA doesn't make promises for dealers without their knowledge, e.gwhy didn't other Nissan dealers that we have done business with recently also offered the same discount? Also, why would another close by Nissan dealer not have a problem honoring Woodfield Nissan's offer to us? Because it was truly a bate and switch that the Revdex.com should be protecting consumers from [redacted] Final Business Response / [redacted] (4000, 14, 2014/07/14) */ Spoke with client and offered him a $credit towareds his next service and also emailed him a copy of our conversation which he can use as a reciept for the $credit thanks
Initial Business Response / [redacted] (1000, 8, 2015/03/03) */ Ms [redacted] did purchase a brand new Nissan Sentra Vin number [redacted] EYXXXXXXThe Vehicle was purchased on December 20th The couple hundred miles that were on the vehicle were because the vehicle came on dealer tradeThe vehicle was brand new with no ownersNissan Motor Acceptace Corp had the contracts and had misplaced the contractThe have found the contracts and the paperwork has been fully processedI would be more then happy to sit down with Ms [redacted] is she has anymore issues or concerns regarding the vehicleI can personally answer any questions at that timeIf you have any questions please contact me at XXX-XXX-XXXX Thank you, [redacted] Executive Manager Woodfield Nissan XXX-XXX-XXXX
Complaint: [redacted] I am rejecting this response because: The above statement contains too many liesHere are the real facts in this matter they they are lying about: The service manager, [redacted] (who refused to even provide me his name after losing his temper with me), briefly showed me a printed list of things that were wrong with the car, similar to a typical repair orderIt was printed in duplicates or possibly carbon type copies similar to all of their other repair orders/estimates that they provide customersThere were also papers that I signed prior to the inspection, granting them permission to do the inspectionNo copy of these papers with my signature were given to me either[redacted] even REFUSED to provide me with his card, his name, and any documents upon leaving the dealership after his physical intimidation standing over me raising his hand at meMoments before this, [redacted] was typing an official notice for me, upon my request, that Nissan or maybe just the dealership would be severing their business relationship with me permanentlyIf it weren't for [redacted] losing his patience and temper with me, while he was preparing these additional documents, the other paperwork that I am now demanding would have been in my hands before leavingInstead, my keys were thrown on the desk and I was left to find my car in the dark outside in the coldThe dealership refused to even tell me where my car was located I suspect that these documents were not provided either because the inspection was falsified, or possibly to cover up the incident of [redacted] physical intimidation over me in order to protect his reputationAll of these documents were intended to be provided to me prior to leaving the dealership as Illinois law requires, and is customary for any vehicle inspection or repair at this dealership and any legitimate auto repair center Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ Contact Name and Title: [redacted] gm Contact Phone: XXXXXXXXXX Contact Email: [redacted] @woodfieldnissan.com I apologize for anything that might of happened to your credit scoreHowever it is standard practice for a car dealer to try and get the best possible terms for a customerYour aplication had been turned down by some of our lenders forcing us to try othersYour credit also was run times prior to you coming in to our store of which were within daysIf you would like to try to put a car deal together please let me know we do have a couple of contingent approvals waiting Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 10, 2014/07/14) */ we have corrected the vin with the lender and have made a $payment to the lender as wellWe have made several appointments to get the vehicle in that the customer has not been able to makeWe are still willing to resolve the lifter noiseThe customer needs to make an appointment and we will resolve the issue
To Whom It May Concern, [redacted] stated to me by phone after speaking to her husband they determined that the repair of the vehicle should be covered by NissanHer vehicle is a with 96,miles and well out of warrantyIncluded in this reply is a copy of the documents [redacted] signed, authorizing us to perform the diagnosis check for $125.00, prior to dispatching the vehicle in our service department as well as the document signed after the repair was completedIn conclusion of this Revdex.com complaint not once did [redacted] state the vehicle was not repaired for the dollar amount she approved, only states she never authorized the dollar amountThe attached documents prove she is incorrect [redacted] Woodfield Nissan [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/03) */ Contact Name and Title: [redacted] gm Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @woodfieldnissan.com we apologize for the way you were treated obviously we don't ever want any of our customers to feel that wayPlease let me know if there is anything we can doObviously we were very busy but that is not an excuse
TO WHOM IT MAY CONCERN, [redacted] made an appointment to check her vehicle because the vehicle had trouble lights on the dashWhen checked in she was given an estimate of $plus tax for a technician to diagnosis her vehicleWithout her consent Woodfield Nissan would not have dispatch her vehicle into the repair shop [redacted] approved the $plus tax by signing the repair orderThe vehicle was process through our service department and the technician performed a diagnosis check and reprogram her vehicle to clear the trouble codes on her vehicleWoodfield Nissan service consultant spoke, [redacted] spoke with [redacted] after the technician reported back to him what was needed to repair the vehicle and she was told again her bill would only be $plus tax to repairAgain she never questioned the cost of the repairVehicle was completed and she paid without incident or questionsMy assumption the cost was never questioned until she arrived home and spoke with her husband In conclusiion, [redacted] authorized the repair of her vehicle both by signing the document for us to proceed and well as by communication without ever questioning the charges and her vehicle is repaired [redacted] Woodfield Nissan [redacted]
The customer states that is was implied that the payoff would be sent out during the week of 4/22/The payoff was sent out via [redacted] on 4/22/16, which was a FridayThe customer filed this complaint on 4/25/16, which was a Monday, and the first business day after we sent the payoff outThe customer should be able to confirm that the payoff was delivered to [redacted] at, Tracking [redacted] Mon 4/25/8:am Delivered That is proof that [redacted] had the payoff at 8:36AM, the morning that this complaint was filedWe set up a payoff of $16,in the customer's dealWe sent a payoff of $15,We will be sending a refund to the customer for the $too much that we collected in the deal Respectfully, [redacted]
Initial Business Response / [redacted] (1000, 15, 2014/08/22) */ I very sorry we were unable to sell this customer a carIf the customer was flexible on the financial aspects of the car deal we would be able to sell them cars
Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ Contact Name and Title: [redacted] Fixed Ops Direct Contact Phone: [redacted] Contact Email: ***@woodfieldnissan.com Ms [redacted] ***, In response to this claim that add/coupon was designed by Nissan Motor Corp.USA and not by Woodfield NissanEach Nissan dealer can choose to or not to paticipate in their marketing programWith this coupon Woodfield Nissan decided not to participateWe try to accomadate every client and their couponsBusiness decisions are sometimes very difficult to make, but this coupon did make any business sense Sincerely, [redacted] Fixed Operations Director Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Woodfield Nissan's clothed "Bate and Switched" advertisingThis is more than a classic example of a totally anti-consumer practice that the Revdex.com should be protecting consumers from Hiding behind they didn't know what Nissan was advertising for their firm is preposterousA very credible firm such as Nissan USA doesn't make promises for dealers without their knowledge, e.gwhy didn't other Nissan dealers that we have done business with recently also offered the same discount? Also, why would another close by Nissan dealer not have a problem honoring Woodfield Nissan's offer to us? Because it was truly a bate and switch that the Revdex.com should be protecting consumers from [redacted] Final Business Response / [redacted] (4000, 14, 2014/07/14) */ Spoke with client and offered him a $credit towareds his next service and also emailed him a copy of our conversation which he can use as a reciept for the $credit thanks
Initial Business Response / [redacted] (1000, 8, 2015/03/03) */ Ms [redacted] did purchase a brand new Nissan Sentra Vin number [redacted] EYXXXXXXThe Vehicle was purchased on December 20th The couple hundred miles that were on the vehicle were because the vehicle came on dealer tradeThe vehicle was brand new with no ownersNissan Motor Acceptace Corp had the contracts and had misplaced the contractThe have found the contracts and the paperwork has been fully processedI would be more then happy to sit down with Ms [redacted] is she has anymore issues or concerns regarding the vehicleI can personally answer any questions at that timeIf you have any questions please contact me at XXX-XXX-XXXX Thank you, [redacted] Executive Manager Woodfield Nissan XXX-XXX-XXXX
Complaint: [redacted] I am rejecting this response because: The above statement contains too many liesHere are the real facts in this matter they they are lying about: The service manager, [redacted] (who refused to even provide me his name after losing his temper with me), briefly showed me a printed list of things that were wrong with the car, similar to a typical repair orderIt was printed in duplicates or possibly carbon type copies similar to all of their other repair orders/estimates that they provide customersThere were also papers that I signed prior to the inspection, granting them permission to do the inspectionNo copy of these papers with my signature were given to me either[redacted] even REFUSED to provide me with his card, his name, and any documents upon leaving the dealership after his physical intimidation standing over me raising his hand at meMoments before this, [redacted] was typing an official notice for me, upon my request, that Nissan or maybe just the dealership would be severing their business relationship with me permanentlyIf it weren't for [redacted] losing his patience and temper with me, while he was preparing these additional documents, the other paperwork that I am now demanding would have been in my hands before leavingInstead, my keys were thrown on the desk and I was left to find my car in the dark outside in the coldThe dealership refused to even tell me where my car was located I suspect that these documents were not provided either because the inspection was falsified, or possibly to cover up the incident of [redacted] physical intimidation over me in order to protect his reputationAll of these documents were intended to be provided to me prior to leaving the dealership as Illinois law requires, and is customary for any vehicle inspection or repair at this dealership and any legitimate auto repair center Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ Contact Name and Title: [redacted] gm Contact Phone: XXXXXXXXXX Contact Email: [redacted] @woodfieldnissan.com I apologize for anything that might of happened to your credit scoreHowever it is standard practice for a car dealer to try and get the best possible terms for a customerYour aplication had been turned down by some of our lenders forcing us to try othersYour credit also was run times prior to you coming in to our store of which were within daysIf you would like to try to put a car deal together please let me know we do have a couple of contingent approvals waiting Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)