Woodhollow Apartments

September 29, RE: Complaint ***
In regards to the above complaint, I was aware that the mother of my resident would be calling the Revdex.comShe was upset about being charged a past due water billI tried to explain that when anyone moves out they receive a final water
bill which could be higher because it includes any water that hadnt been billed for before the resident’s move out dateWhich is exactly what happened here. Should you have any other questions or concerns please feel free to contact me at ***Sincerely,*** ***

My name is *** *** and I'm the Property Manager of Woodhollow Apartments. I am responding to the complaint filed by a past resident *** ***, in reference to his security deposit refund. Mr*** returned his keys on October 9, 2017, in which he never asked for a move out
inspection. I actually completed his move out inspection on October 9, 2017, in which Mr*** is expected to have the carpet professionally cleaned and he failed to have that done before moving out. The wall were heavily stained with oil in a large area of this living room and bedroom and burn marks in the carpet in the bedroom. Mr*** also had holes in the living room walls as well. We had been in contact with Mr*** by phone and email explaining the charges and that they will not be reversed. Yes, he has only occupied the unit for a year and indeed within that year he left the unit with damages, in which he did not move into the unit with these damages.Please give me a call if you have any questions or concerns at *** or email at ***@***.com

Hello, just wanted to let you know that I did finally receive a check in the mail yesterday for from their management companyWhen I emailed you yesterday our mailman had not gone by yetThe only issue I still have is that they did not enclose any itemization of any charges for them
keeping the difference of Thank you for bringing this to their attention because apparently your inquiry into the matter is what made them pay attention to the situationWill my complaint still be accessible for people to readI still believe they are overcharging people for water and people need to be aware of this before signing a lease with themYou are told that your bill will be around to per month and end up paying almost and the last month that I saw was which is outrageous for a two bedroom apartment with 2/people in itThank you for responding so quicklyBest regards, *** ***

September 29, 2016RE: Complaint [redacted]In regards to the above complaint, I was aware that the mother of my resident would be calling the Revdex.com. She was upset about being charged a past due water bill. I tried to explain that when anyone moves out they receive a final water bill which could be higher...

because it includes any water that hadnt been billed for before the resident’s move out date. Which is exactly what happened here. Should you have any other questions or concerns please feel free to contact me at [redacted]Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  The clarifications given by Woodhollow management is not satisfactory and here are my points.
1. Mr. [redacted] returned his keys on October 9, 2017, in which he never asked for a move out inspection.  I have asked about the move out inspection to happen in front of me twice to [redacted] in Woodhollow Office , even I requested to let me know the date of inspection. She told each time it is not required my presence and they cannot let me know the date as well.Since it was a verbal communication, there is no written evidence with me.2. I actually completed his move out inspection on October 9, 2017.Clarification : This is a wrong statement. The key was handed over on 09th October 04:30 p.m around. When I called again on 10th to know the move out inspection date , it was told to me it will take couple of days at least for the inspection. I was expecting a call back from them as discussed earlier.  I never received any call , while following up again after around 10 days , it was told to me nothing will be refunded. Then conversation and mail trail started.3. The wall were heavily stained with oil in a large area of this living room and bedroom and burn marks in the carpet in the bedroom.  I am attaching the move out inspection photos which management has sent to me. There is no stain in the wall which requires a paining. This room was only used by me and my spouse, no kids , pets were there. The wall was absolutely in a good condition. There is no burn marks in the carpet as well. Management has even deducted $35 for mirror cleaning !!!!  I have consulted with a lawyer and came to know all these has to be carried by management itself instead of deducting anything from tenants.4. Mr. [redacted] also had holes in the living room walls as well.  There are 4 small marks in the wall , even after zooming it is hard to find, which is smaller than a finger print as well. Management has charged $125 for such a small patch work.I spoke with 4-5 friends who used to stay in Woodhollow with earlier management ([redacted]) , and they have provided me the details of tenure , deducted amount which was a nominal amount, rest they got as refund. (I have mail evidence from them)I got to know from another person who left in August (After [redacted] took over) , he is now in India and didn't get back the entire one month amount (Around $760) with same kind of manipulated breakup. (I have the mail evidence).I know one friend , where the check has been issued in joint name , since they are in different place , not able to en-cash the check.I spoke to another guy of [redacted] (Under same management), he didn't get his refund as well.[redacted] group has shown me the split of deduction which was exactly summed up to the deposited amount , which is unrealistic. After questioning this they said it was wrong deduction and I have to pay $35 now !!!!In Short , the group is making every effort not to return money to the tenants.  I have few cases which I got till now, if needed I can gather more as well.
Sincerely,
[redacted]

Company's response below:From: [redacted]>Date: Wed, Aug 31, 2016 at 2:47 PMSubject: Claim# [redacted]To: "[redacted]>I am writing in response to claim [redacted]. The pool gate and lock was damaged and the pool was closed while this...

repair to the gate and lock was made. The repair was complete 8/30/16 and the pool was opened today 8/31/16. The closing of the pool was an absolute must as per code. Residents do not pay a fee to use the pool.[redacted]
Woodhollow Apartments

Company's second response below with attachment:Case [redacted] Revdex.com#[redacted] Please see attachmentsManagement did not falsify service requests. All maintenance requests have been printed form the online work order system with the service representative’s notes.11/30/2015Work order: Resident requests that maintenance inspect for mold due to a damp smellResponse:  Maintenance cleaned coil and replaced the filter. The [redacted] and the Maintenance [redacted] spoke to the resident about setting his a/c at 80 degrees. The carpet was cleaned because the resident complained of the smell.12/28/2015Work order: Resident states that the breaker trips when the a/c comes onResponse: Maintenance did not find any problems12/31/2015Work order: A/C is blowing hot air againResponse: Maintenance replaced run capacitor (Run capacitor gives a boost to the fan motor upon startup. The capacitor stores power in a roll of electrically charged sheets of material. When the capacitor is activated, it releases energy and gives the fan a sort of electrical jolt)6/16/2016Work order: Toilet cloggedResponse: Unclogged toilet7/18/2016** Apt 2319 (Next door neighbor) called in after hours because the kitchen sink was backed up. The plumbers had to check [redacted] because the pipes are connected. The plumbers and property maintenance were told that his (Mr. [redacted]’s) kitchen sink had been backed up for 2 days. A hole was cut in the wall to access the drain pipe7/19/2016Work order: Hole from repipe needs to be patchedNote: Maintenance had already scheduled for the patch to be completed.7/21/2016  An email was sent to the entire community (see attachment) that the water was being turned off due to a main water line break in front of building 16. The repair was made and the water was turned back on[redacted]Woodhollow Apartments

I am rejecting this response because:You can see that their story has changed and is STILL not the truth. My sink was NEVER clogged, they are flat out lying! I had dishes in my sink that were ruined when the neighbors sink backed up into mine. I mentioned that verbally and in writing several times already. My [redacted] was at my apartment that weekend and can confirm there was never a clog in the sink. Why would I leave dishes in clogged sink water?!  It blows my mind that a someone in managerial position can stooped to the level of pointing fingers and lying over a simple maintenance issue! All I asked was for this to be fixed professional and timely manor and instead has come to this. I'm 32 years old. Needless to say this isn't the first time I've rented. I've never felt so criticized and mistreated when I've asked someone to fix a problem that they are legally obligated to do. The lack of professionalism at Woodhollow and [redacted]'s management is shocking to say the least. So once again I ask for a resolution instead of a back and forth argument.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Management falsified service records. 11/30/15- My AC was NOT set at 80 degree. The AC was not working properly.- Prior to the carpet cleaning on 12/29/15 both the [redacted] and maintenance [redacted] came into my apartment and made the decision to get the carpets cleaned based off the smell NOT out of courtesy. 12/31/2015- The outside breaker wasn't tripped. The maintenance man stated a relay was loose and burned out, they found a burned lizard on it. Once replaced the AC worked fine.7/19/16-  Why does it take me putting a work order in for them to come out and finish the job they started?7/21/2016- They sent an email out to all residence saying: "We were just informed by the plumber that we have a main water line break and in order to make repairs, the water is being temporarily shut off." This comes after the [redacted] tried to blame me for the clogged pipes. Obviously there was a bigger issue which they failed to take responsibility for.My sink was never clogged, let alone for 2 days. You can obviously see from my maintenance record that if something is not working and cannot be fixed by myself, I will not hesitate to contact maintenance. I'm appalled at the attitude and utter lack of respect for customers shown by the [redacted] and [redacted], at Woodhollow.  When a customer brings an issue to your attention, your job is the solve it, NOT point the finger and belittle them!Why does it take a Revdex.com and [redacted] complaint before my issue is resolved? Nothing I did caused the carpet to smell, the AC to not work or my neighbors sink to back up into mine. I shouldn't feel like I have to justify my side of the story over household appliance and plumbing issues. I am a customer, I signed a contract and pay rent on time, I'm upholding my end, I don't see how its my fault expecting Woodhollow to uphold theirs without unfair treatment.-The landlord must keep your housing in conformity with all building, housing and health codes. If no codes apply, the landlord must maintain the structural components and plumbing in good repair. ([redacted]))        
Regards,
[redacted]

Company's response below:From: [redacted]>Date: Mon, Jul 25, 2016 at 11:44 AMSubject: Case [redacted] Revdex.com #[redacted]To: "[redacted]>In response to the above case number we are responding on behalf of Woodhollow. The resident Mr. [redacted] is correct...

about his first statement he moved in 10/23/15. There was an issue in our data base that did list the current apartment as a 1st floor but it was a 2nd floor we moved Mr. [redacted] to a 1st floor apartment that was available. The carpet in Mr. [redacted]'s apartment was cleaned prior to move in on 9/21/15 I have the invoice to prove also as a courtesy to him we had it cleaned a 2nd time 12/29/15 I also have this invoice. Mr. [redacted]s work order history is as follows since he has lived here:11/30/15- resident stated that he smelled mold, we found no mold or mildew and also at the same time cleaned the AC coils and replaced the AC filter and explained to resident that leaving the temperature set at 80 can cause moisture in the apartment due to the Florida weather. Mr. [redacted] had no further issue12/28/15- outside ac breaker tripped- we reset12/31/15 outside AC breaker tripped- we reset and felt this was being turned off by someone outside as no issue was found6/16/16 toilet was clogged - we unclogged7/19/16 work order to patch and paint hole from plumbersPlumbers from [redacted] came out because a neighbor called in a back up sink as the apartments are connected they ran a cable and cleared the main drain line for both apartments. Plumbers informed maintenance staff Mr.[redacted]'s apartment was backed up in the sinks as well as they could see the water marks in the sink. So Mr [redacted] did not called this matter in is why he came home to plumbers.On 7/21/16 I spoke to Mr. [redacted] about his concern that his apartment has a foul smell and he informed me of the dishwasher and the rag being left on his dishes. I offered him to do a load of his laundry for the inconvenience of the towel being left on his dishes and he refused my offer. I told him the [redacted] manager would be over that same day along with myself to address his concern. I also tried to explain to him that the only way to drain the water from his dishwasher was to run the cycle. I have before and after pictures of the dishwasher. We ran CLR and bleach in the washer and left the resident how to use the dishwasher properly, this was a result of the sink back up as Mr. [redacted] informed our maintenance staff on Monday his sink had been back up for 2 days prior but did not report.We have resolved all issues that we were made aware of in Mr. [redacted]'s apartment. I have also informed him as well as my [redacted] whom he corresponded via email he will not be let out of his lease.Best Regards,[redacted]Woodhollow Apartments[redacted]Phone: [redacted] Fax: [redacted]Visit us online at [redacted]