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Woodland Mills

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Woodland Mills Reviews (19)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am not sure if the Revdex.com is reading or evaluating these responsesThe business isn't offering anything other than a refund if I pay to send the product backWoodland Mills is responsible for shipping the proper productThey are the ones who did not hold up their end of the business agreementI have submitted pictures that show the damages last plankIt is clear that the business expects customers to accept inferior product even though they promise excellent high quality woodI am including another picture of the damaged wood "last plank." I paid for better and I expect it Regards, [redacted] ***

My credit card was charged $for a bookcase the day I placed my.order 2weeks later I inquired as to the status of the order and was told"Ill let you know when it shipped" 1/weeks later I asked cancel the order as it still had not shippedThe reply was a threatened $cancellation fee and $processing fee and how it takes hundred of hours to make the wood for a bookcase, and various other threats and guilt tripsI finally disputed with my credit card.and got a email about "screwing him over" Very unprofessional and unstable individual to deal with

+2

Hi [redacted] , The customer has their bookcase and indicated by email on 4/that they are very pleased with it!Thank you, JerryP.SIs there a way to respond by email?

10/23/2015We reviewed the photo, and the "last plank" is not damaged as the customer claims It has a small cosmetic defect which can not be seen and will have absolutely zero structural consequenceThe last plank is solid wood We replaced free of charge the parts that actually were damaged In this case the customer just wants a new part She was given to options to have the part for free, just pay shipping She was also highly encouraged to return the unit for a full refund

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Feb 19, at 8:AMSubject: Fwd: Complaint = [redacted] To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: Dick S [redacted] < [redacted] @verizon.net>Date: Thu, Feb 18, at 4:PMSubject: Complaint = [redacted] To: [email protected] Mills emailed that the bookcase was shipped this afternoonReceived email from [redacted] confirming that my package has been picked up from the vendor Thank you for you helpI'm sure that your letter regarding my complaint helped get this shipped after waiting three months

10/29/2015*** *** is claiming that her last plank is damagedThe part is not damaged, and I personally inspected it prior to sending it to her in the first placeThe area of wood she is referring to on the back side of the piece is a naturally occurring condition and it not a defect, nor is it damageAs a courtesy to all of our customer we always place these in inconspicuous places.As a final resort, I HIGHLY ENCOURAGE the customer to return the bookcase for a 100% refundWe usually only accept returns days after receipt and charge a 20% restock fee, however we will gladly waive this so we can terminate our business relationship with this customer.If the customer doesn’t want a free part or a 100% refund then there is nothing further we can reasonably offerWe will accept a return up to Friday November Otherwise we consider this sale final

Handwritten response

10/23/We reviewed the photo, and the "last plank" is not damaged as the customer claims It has a small cosmetic defect which can not be seen and will have absolutely zero structural consequenceThe last plank is solid wood
We replaced free of charge the parts that
actually were damaged In this case the customer just wants a new part She was given to options to have the part for free, just pay shipping She was also highly encouraged to return the unit for a full refund

My credit card was charged $200 for a bookcase the day I placed my.order. 2weeks later . I inquired as to the status of the order and was told"Ill let you know when it shipped"
3 1/2 weeks later I asked cancel the order as it still had not shipped.
The reply was a threatened $100 cancellation fee and $36 processing fee and how it takes hundred of hours to make the wood for a bookcase, and various other threats and guilt trips.
I finally disputed with my credit card.and got a email about "screwing him over"
Very unprofessional and unstable individual to deal with.

+2

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Feb 19, 2016 at 8:25 AMSubject: Fwd: Complaint =[redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: Dick S[redacted] <[redacted]@verizon.net>Date:...

Thu, Feb 18, 2016 at 4:16 PMSubject: Complaint =[redacted]To: [email protected] Mills emailed that the bookcase was shipped this afternoon. Received email from [redacted] confirming that my package has been picked up from the vendor.  Thank you for you help. I'm sure that your letter regarding my complaint helped get this shipped after waiting three months.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I am not sure if the Revdex.com is reading or evaluating these responses. The business isn't offering anything other than a refund if I pay to send the product back. Woodland Mills is responsible for shipping the proper product. They are the ones who did not hold up their end of the business agreement. I have submitted pictures that show the damages last plank. It is clear that the business expects customers to accept inferior product even though they promise excellent high quality wood. I am including another picture of the damaged wood "last plank." I paid for better and I expect it.
Regards,
[redacted]

+1

Hi [redacted], The customer has their bookcase and indicated by email on 4/9 that they are very pleased with it!Thank you, JerryP.S. Is there a way to respond by email?

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Feb 19, 2016 at...

8:25 AMSubject: Fwd: Complaint =[redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: Dick S[redacted] <[redacted]@verizon.net>Date: Thu, Feb 18, 2016 at 4:16 PMSubject: Complaint =[redacted]To: [email protected] Mills emailed that the bookcase was shipped this afternoon. Received email from [redacted] confirming that my package has been picked up from the vendor.  Thank you for you help. I'm sure that your letter regarding my complaint helped get this shipped after waiting three months.

------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Wed, Aug 13, 2014 at 9:05...

AM
Subject: Fwd: Website: Complaint Response
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: <[email protected]>
Date: Wed, Aug 13, 2014 at 8:16 AM
Subject: Website: Complaint Response
To: [email protected]
Business Response to a Complaint
Complaint ID#:
[redacted]

Company Name:
[redacted]

Company Contact:
[redacted]

Company Phone:
###-###-####

Company Email:
[redacted]

Person Who Sent the Complaint:
[redacted]

Staff Member:
[redacted]

Response:
Thank you for the opportunity to be of service in this matter. We do not understand the nature of the consumer's complaint not the need for it. We have been in constant contact with the customer in regards to her order for 6 handmade bookcases. We in good faith did provide an estimate of when all the hundreds of hours of labor and dozens of manufacturing processes that goes into each and every batch of parts that make would be finished. We do apologize for being incorrect about this. Thank you, Jerry C[redacted] Woodland Mills
Sent on: 8/13/2014 8:16:21 AM
Sent by: 174.54.180.152

10/23/2015We reviewed the photo, and the "last plank" is not damaged as the customer claims.  It has a small cosmetic defect which can not be seen and will have absolutely zero structural consequence. The last plank is solid wood.  We replaced free of charge the parts that actually were...

damaged.  In this case the customer just wants a new part.  She was given to options to have the part for free, just pay shipping.  She was also highly encouraged to return the unit for a full refund.

Review: I ordered four bookcases from this company on April 30. On May 6, I received an email from them saying my order would ship in 4 - 7 days. On May 15, I still had not been given a tracking # for the order and emailed the company to find out the shipping status. I was told the items were still in production. I asked what had caused the delay since I had been told 9 days prior that they would be shipped in 4 - 7 days. Owner replied that the 4 - 7 day estimate was nothing more than an estimate and that it was unrealistic/unreasonable of me to expect to receive them in that amount of time. On May 21, owner indicated that production still had not been completed. Owner has been very rude and unprofessional in email exchanges, and I quite frankly no longer want anything to do with him and/or his bookcases.Desired Settlement: I just want my money back, and he can keep his bookcases...assuming he ever gets them made.

Business

Response:

Handwritten response.

+2

Like so many others, I wish that I had seen this page before I placed my order. The website and my order confirmation both said "Should ship in 1-2 weeks". After waiting over a month, I emailed for a status update, only to be told that a "machine had broken", and they were behind. At a month and a half, I threatened to cancel my order, as I didn't want to get outside the window that my credit card company would honor a cancellation. Jerry told me that they would "vigorously defend" against any credit card cancellation, and that I would be charged a 20% "restocking" fee. Funny, how do you restock something that apparently hadn't even been built yet, and definitely had shipped out? When questioned about that, they somehow managed to ship one of my pieces, thinking that they would lock me in at that point, and promised that the other piece would ship the following week. At the 2 1/2 month mark (!!), I again emailed (it was now three weeks since I was told the second piece would ship the following week). I received a reply that they were too busy filling orders from January (it was now the last few days of May!!), and that it "wasn't fair to make those people wait, who weren't constantly bothering them with update requests". So they were four months behind, and knowing that, continued to give me the "next week" line. And somehow I'm the bad guy, "constantly bothering them"? When you tell me next week, and I wait three weeks before sending another email, I hardly consider that to be "constantly". When I threatened to cancel the entire order, and to ship back the first piece, lo and behold, I get an email tracking notification today. Of course it still hasn't shipped, but I'm hopeful that at least I may finally receive the second piece, a full three months after placing the order. This company is nothing but delays and excuses, and then threats when questioned as to why "1-2 weeks" somehow turns into 3 months. Poor, poor business management, and one that I recommend avoiding.

+1

Review: On 6/15 I ordered two stock item bookcases from the Woodland MIlls website. I was immediately charged $498.00. On 6/19 I received an estimated shipping date of 2-3 weeks. I didn't hear anything after 3 weeks, so I emailed. I thought the estimate meant sometime within the 2-3 week period.Then I was told they were in production. I asked for confirmation of a shipping date within the next two business days, or I would contact my credit card company. I was told they needed my money to buy the wood to make the product, their warehouse was sold out of items last year, they make these stock items on a regular basis but couldn't hurry production on my behalf, if the credit card company was notified they would charge me a $32 fee and hold shipment for 90 days. Then I was told the bookcases would be ready to ship on 7/19. After 7/19 passed, I was not notified, so I again emailed and was told, "You probably want the planks with that order. We sold out. And, had I known we would sell out, I would have told you 7/26. I researched [redacted] and found numerous complaints nearly identical to mine. I notified Woodland Mills that I wanted to cancel the order. They ([redacted]) ignored my request. It seemed to me that they had used my money to buy the wood to manufacture the product for someone else. I notified my credit card company on 7/23 and added my complaint to the [redacted] web site.Desired Settlement: The company salesperson/owner [redacted] does not conduct himself in an appropriate business manner. The "reasons" he gave for not sending the product and the nature of his emails to me, i.e. "You have a choice. You can contact your credit card company and wait for 90 days while I play the paperwork game with them or you can wait until your order is completed", coupled with the fact that he has my money leaves me highly suspicious of the product itself. I simply do not want any further communication with him and would like a refund to my credit card asap.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We ordered & paid for 2 book shelves on april 29 2013, told there would be a 2 -3 week delivery & we still do not have our items, it is now June 27! We tried to cancel order but were told it had shipped, that was may 28, obviously that was an untruth.Desired Settlement: The company the follow through with their word! I just hope their product does not disappoint, or I will file another complain & ask for my money back.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Furniture Manufacturers

Address: 4685 Shaffers Church Rd, Glenville, Pennsylvania, United States, 17329

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