Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: [redacted]
I am rejecting this response because: While we were in Florida immediately subsequent to the delivery of our possessions, Woodland Movers never indicated that the photos that we had submitted via email were of "poor quality". Furthermore, we did our best within the time constraints to document all items that were damaged through Woodland Movers' negligence. Significantly, there were more than 20 items that were damaged through Woodland Movers' negligence. When we requested that Woodland Movers schedule an adjuster/inspector/examiner to meet us at our Florida home on our return to Florida from August 4th through August 8th to assess the damage to our property, we were repeatedly told by Tyler G[redacted] of Woodland Movers, that it was too early to schedule an adjuster. We informed Woodland Movers that we were more than willing to allow their agent/adjuster/examiner to acquire any photographs that they deemed necessary to properly and timely adjudicate our claim. Then as the August 4th date approached, our claim was transferred from Tyler G[redacted] at Woodland Movers to Ellen K[redacted] at an entity entitled [redacted]. Ms. K[redacted] then informed us that it was too late to schedule an adjuster to be present at our Florida home on 8.07.2017. At this juncture we consulted our homeowner's company wherein it was suggested that we file a claim for the negligence-induced damages of Woodland Movers and that our [redacted] homeowner's company then, in turn, would subrogate against Woodland Movers for our monetary loss. Additionally, we disputed the credit card payments that we had made to Woodland Movers insofar as they almost certainly inflicted more monetary damage upon our property than the value of services rendered and we didn't want to miss our window of time to legally dispute the credit card charges.
Sincerely,
[redacted]
I was just made aware that our company did not send out the $120 payment once we realized the claim was being disputed. Now that we have come to a resolution, the $120 check will be placed in the mail TODAY. We apologize for any inconvenience this may have caused and very much appreciate your business.
In regards to [redacted], we gave him and his wife the Order for Service which included the valuation coverage that they chose. Please see that document attached with the valuation option and her signature highlighted. This was prior to the move date. Nobody on our staff would “coerce” someone into...
signing something, and no customer should sign anything that they haven’t read. We explain the valuation options before, during, and after the move. We also allow the customer several opportunities to ask questions to either their sales reps or the movers on the day of the move. In addition, I have attached our settlement sheet from our insurance company for this claim. As far as we knew, this claim was closed. The sentence reads “This claim has now reached closure. Total value of this claim is $120.00. Settlement was based on 60 cents per pound liability”. The last document attached is the actual Bill of Lading from the day of the move. This has her signature highlighted at the bottom of the page, again acknowledging the 60 cents per pound coverage for all items. Her TV was in fact damaged, but at an estimated weight of 200 pounds, the coverage for that damage is limited to the $120 payment. [redacted] signed off on the valuation option of 60 cents per pound on two separate documents, on two separate days, with two separate Woodland representatives. If she failed to read BOTH documents, and didn’t ask any questions before signing, then that is out of our control and Woodland Moving is NOT liable or responsible for any additional payments or claims. Businesses do not last 103 years by “coercing” their customers into signing documents. If you would like more information or evidence for this claim, please let me know. See Attached DocumentsTyler G[redacted]|General ManagerWoodland Moving & Warehouse[redacted]
[redacted]O: ###-###-#### C: ###-###-####T[redacted]
As part of the Woodland Moving and Warehouse claim process, we request a detailed Statement of Claim form, supporting documentation for value of items claimed and photos. On June 20, 2017, [redacted] submitted his Statement of Claim form along with low quality photos. [redacted]...
neglected to submit supporting documentation. In our attempt to process and settle [redacted] claim, several requests were made for photos and supporting documentation. [redacted] informed our office he was not in Florida and would not return to Florida until August 6, 2017, 6 weeks later. We asked that when he returned to Florida to send the requested photos and supporting documentation so that his claim could be adjudicated. [redacted] did not produce the requested information. [redacted] chose to file his claim with his homeowners insurance and informed our office of such. In additional, [redacted] contacted his credit card company to cancel the charges for services rendered, to which he agreed to and signed for his move to Florida. With that said, [redacted] has not paid for his move, and by default, he has not paid for his Full Replacement Valuation. At this time, [redacted] claim has been put on hold until this matter has been resolved. We regret that [redacted] did not afford Woodland Moving and Warehouse the opportunity to address his concerns and adjudicate his claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: [redacted]
I am rejecting this response because: While we were in Florida immediately subsequent to the delivery of our possessions, Woodland Movers never indicated that the photos that we had submitted via email were of "poor quality". Furthermore, we did our best within the time constraints to document all items that were damaged through Woodland Movers' negligence. Significantly, there were more than 20 items that were damaged through Woodland Movers' negligence. When we requested that Woodland Movers schedule an adjuster/inspector/examiner to meet us at our Florida home on our return to Florida from August 4th through August 8th to assess the damage to our property, we were repeatedly told by Tyler G[redacted] of Woodland Movers, that it was too early to schedule an adjuster. We informed Woodland Movers that we were more than willing to allow their agent/adjuster/examiner to acquire any photographs that they deemed necessary to properly and timely adjudicate our claim. Then as the August 4th date approached, our claim was transferred from Tyler G[redacted] at Woodland Movers to Ellen K[redacted] at an entity entitled [redacted]. Ms. K[redacted] then informed us that it was too late to schedule an adjuster to be present at our Florida home on 8.07.2017. At this juncture we consulted our homeowner's company wherein it was suggested that we file a claim for the negligence-induced damages of Woodland Movers and that our [redacted] homeowner's company then, in turn, would subrogate against Woodland Movers for our monetary loss. Additionally, we disputed the credit card payments that we had made to Woodland Movers insofar as they almost certainly inflicted more monetary damage upon our property than the value of services rendered and we didn't want to miss our window of time to legally dispute the credit card charges.
Sincerely,
[redacted]
I was just made aware that our company did not send out the $120 payment once we realized the claim was being disputed. Now that we have come to a resolution, the $120 check will be placed in the mail TODAY. We apologize for any inconvenience this may have caused and very much appreciate your business.
The company was supposed to send $120.00 which we never received. We would like to receive the check of $120.00 we were originally offered.
In regards to [redacted], we gave him and his wife the Order for Service which included the valuation coverage that they chose. Please see that document attached with the valuation option and her signature highlighted. This was prior to the move date. Nobody on our staff would “coerce” someone into...
signing something, and no customer should sign anything that they haven’t read. We explain the valuation options before, during, and after the move. We also allow the customer several opportunities to ask questions to either their sales reps or the movers on the day of the move. In addition, I have attached our settlement sheet from our insurance company for this claim. As far as we knew, this claim was closed. The sentence reads “This claim has now reached closure. Total value of this claim is $120.00. Settlement was based on 60 cents per pound liability”. The last document attached is the actual Bill of Lading from the day of the move. This has her signature highlighted at the bottom of the page, again acknowledging the 60 cents per pound coverage for all items. Her TV was in fact damaged, but at an estimated weight of 200 pounds, the coverage for that damage is limited to the $120 payment. [redacted] signed off on the valuation option of 60 cents per pound on two separate documents, on two separate days, with two separate Woodland representatives. If she failed to read BOTH documents, and didn’t ask any questions before signing, then that is out of our control and Woodland Moving is NOT liable or responsible for any additional payments or claims. Businesses do not last 103 years by “coercing” their customers into signing documents. If you would like more information or evidence for this claim, please let me know. See Attached DocumentsTyler G[redacted]|General ManagerWoodland Moving & Warehouse[redacted]
[redacted]O: ###-###-#### C: ###-###-####T[redacted]
As part of the Woodland Moving and Warehouse claim process, we request a detailed Statement of Claim form, supporting documentation for value of items claimed and photos. On June 20, 2017, [redacted] submitted his Statement of Claim form along with low quality photos. [redacted]...
neglected to submit supporting documentation. In our attempt to process and settle [redacted] claim, several requests were made for photos and supporting documentation. [redacted] informed our office he was not in Florida and would not return to Florida until August 6, 2017, 6 weeks later. We asked that when he returned to Florida to send the requested photos and supporting documentation so that his claim could be adjudicated. [redacted] did not produce the requested information. [redacted] chose to file his claim with his homeowners insurance and informed our office of such. In additional, [redacted] contacted his credit card company to cancel the charges for services rendered, to which he agreed to and signed for his move to Florida. With that said, [redacted] has not paid for his move, and by default, he has not paid for his Full Replacement Valuation. At this time, [redacted] claim has been put on hold until this matter has been resolved. We regret that [redacted] did not afford Woodland Moving and Warehouse the opportunity to address his concerns and adjudicate his claim.