In regards to [redacted] , we gave him and his wife the Order for Service which included the valuation coverage that they chosePlease see that document attached with the valuation option and her signature highlightedThis was prior to the move dateNobody on our staff would “coerce” someone into signing something, and no customer should sign anything that they haven’t readWe explain the valuation options before, during, and after the moveWe also allow the customer several opportunities to ask questions to either their sales reps or the movers on the day of the move In addition, I have attached our settlement sheet from our insurance company for this claimAs far as we knew, this claim was closedThe sentence reads “This claim has now reached closureTotal value of this claim is $Settlement was based on cents per pound liability”The last document attached is the actual Bill of Lading from the day of the moveThis has her signature highlighted at the bottom of the page, again acknowledging the cents per pound coverage for all itemsHer TV was in fact damaged, but at an estimated weight of pounds, the coverage for that damage is limited to the $payment [redacted] signed off on the valuation option of cents per pound on two separate documents, on two separate days, with two separate Woodland representativesIf she failed to read BOTH documents, and didn’t ask any questions before signing, then that is out of our control and Woodland Moving is NOT liable or responsible for any additional payments or claimsBusinesses do not last years by “coercing” their customers into signing documentsIf you would like more information or evidence for this claim, please let me knowSee Attached DocumentsTyler G***|General ManagerWoodland Moving & Warehouse [redacted] ***O: ###-###-#### C: ###-###-####T [redacted]
As part of the Woodland Moving and Warehouse claim process, we request a detailed Statement of Claim form, supporting documentation for value of items claimed and photos On June 20, 2017, [redacted] submitted his Statement of Claim form along with low quality photos [redacted] *** neglected to submit supporting documentation In our attempt to process and settle [redacted] claim, several requests were made for photos and supporting documentation [redacted] informed our office he was not in Florida and would not return to Florida until August 6, 2017, weeks later We asked that when he returned to Florida to send the requested photos and supporting documentation so that his claim could be adjudicated [redacted] did not produce the requested information [redacted] chose to file his claim with his homeowners insurance and informed our office of such In additional, [redacted] contacted his credit card company to cancel the charges for services rendered, to which he agreed to and signed for his move to FloridaWith that said, [redacted] has not paid for his move, and by default, he has not paid for his Full Replacement Valuation At this time, [redacted] claim has been put on hold until this matter has been resolved We regret that [redacted] did not afford Woodland Moving and Warehouse the opportunity to address his concerns and adjudicate his claim
The company was supposed to send $which we never received We would like to receive the check of $we were originally offered
In regards to [redacted] , we gave him and his wife the Order for Service which included the valuation coverage that they chosePlease see that document attached with the valuation option and her signature highlightedThis was prior to the move dateNobody on our staff would “coerce” someone into signing something, and no customer should sign anything that they haven’t readWe explain the valuation options before, during, and after the moveWe also allow the customer several opportunities to ask questions to either their sales reps or the movers on the day of the move In addition, I have attached our settlement sheet from our insurance company for this claimAs far as we knew, this claim was closedThe sentence reads “This claim has now reached closureTotal value of this claim is $Settlement was based on cents per pound liability”The last document attached is the actual Bill of Lading from the day of the moveThis has her signature highlighted at the bottom of the page, again acknowledging the cents per pound coverage for all itemsHer TV was in fact damaged, but at an estimated weight of pounds, the coverage for that damage is limited to the $payment [redacted] signed off on the valuation option of cents per pound on two separate documents, on two separate days, with two separate Woodland representativesIf she failed to read BOTH documents, and didn’t ask any questions before signing, then that is out of our control and Woodland Moving is NOT liable or responsible for any additional payments or claimsBusinesses do not last years by “coercing” their customers into signing documentsIf you would like more information or evidence for this claim, please let me knowSee Attached DocumentsTyler G***|General ManagerWoodland Moving & Warehouse [redacted] ***O: ###-###-#### C: ###-###-####T [redacted]
As part of the Woodland Moving and Warehouse claim process, we request a detailed Statement of Claim form, supporting documentation for value of items claimed and photos On June 20, 2017, [redacted] submitted his Statement of Claim form along with low quality photos [redacted] *** neglected to submit supporting documentation In our attempt to process and settle [redacted] claim, several requests were made for photos and supporting documentation [redacted] informed our office he was not in Florida and would not return to Florida until August 6, 2017, weeks later We asked that when he returned to Florida to send the requested photos and supporting documentation so that his claim could be adjudicated [redacted] did not produce the requested information [redacted] chose to file his claim with his homeowners insurance and informed our office of such In additional, [redacted] contacted his credit card company to cancel the charges for services rendered, to which he agreed to and signed for his move to FloridaWith that said, [redacted] has not paid for his move, and by default, he has not paid for his Full Replacement Valuation At this time, [redacted] claim has been put on hold until this matter has been resolved We regret that [redacted] did not afford Woodland Moving and Warehouse the opportunity to address his concerns and adjudicate his claim