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Woodlands Apartments Reviews (15)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have never received a lease and I would like it to be emailed to me Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Mr [redacted] and Ms [redacted] occupied [redacted] at Woodlands Apartments during the dates of 6/14/to 11/4/The lease term was 6/14/to 9/13/There was no management change, Elon has managed this property since December Mr [redacted] and Ms [redacted] did not pay a Security DepositWe have never required a Security Deposit at this property since Elon has managed itMr [redacted] and Ms [redacted] paid a move in fee (non-refundable, shown on attached signed lease) Mr [redacted] and Ms [redacted] failed to put electric services in their name as the lease requiredPer signed lease, Elon reserves the right to charge $per day, electric is back in Elon's name while still occupied by tenantWe rebilled actual electric charges, except for last month occupied which was penalized at $per day ($max) Electric Penalty Charge (EPC) The account balance owed is following: EPC $($days) bags of trash removed from apartment @ $per bag- $ Removal of Dryer, Dining Room Table and Couch $per piece-$ Carpet Cleaning- $ Food left in fridge and freezer- $ Resident carried a balance into OctoberThis was due to electric rebills (because electric was not in residents name), late fees (because rent was paid partial for July on 1st and 15th, paid late again on 8/12/2013, in which signed lease states rent is due on 1st of month, late on 2nd $75, and secondary late fee on 15th if not paid) Total owed on account $1,Payment can be made directly to Woodlands Apartments I have attached the ledger for review, move out checklist and the signed lease Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I stated there had been a management change, I meant property manager, not companyDuring our stay, I believe the property manager had a baby and was replaced The lack of direction were we given is the root of all the issues we have had with this companyAt no point were we made aware of who was in charge and who we could speak with about issuesAt other apartments, they made us aware of changes to rent, or issues that needed addressed, etcWe were never billed for not having utilities in our name, which would've been pertinent information to notify us ofI got the impression that the people who could sometimes be found working in the building that functioned as a leasing office generally had no idea of what was going on The late fees for "late payments" are falseWe were told they were removed because we actually did pay on timeI made the mistake of dropping my checks in the leasing office drop box each month, and each month when we received notice of them not having received it (multiple weeks later) I would have to walk down to the office and take the manager to her drop box and show her that they had been there all along and that she should start checking her incoming payments/mail I can only assume that this happened with the keys I dropped off after moving out in October, and this is possibly why they charged me for rent for November? I began my lease with a different apartment complex in November and my belongings were out of the apartment at that time, so I can't imagine why else they would have charged us We don't agree with the charges they claim after move-out, especially since there was no walk-throughWe never even had a dryer in the unit, so it seems as though they are fabricating charges I included the information from our subsequent apartment, which was paid for on 10/So why we received any charges for November can only be attributed to the fact that Elon is so our of touch with their renters that they don't realize or care when they are gone We will be following this up further, in a legal setting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have never received a lease and I would like it to be emailed to me Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowDear Shane B*** District Manager,
This Letter is regarding that I moved out by August 1st due to unsuitable living conditionsI have reached out to management and the handymen about the problems, however the issues still existed
First of all I hadn’t been able to take any showers in the apartment because there was nothing but ice cold waterI had asked a total of three times to fix it, and finally when I came back from work to find a work order form saying they had resolved the problem yet there was still freezing water and no hot water whatsoeverNot only did I have water problems but another thing unsuitable was I had expressed my concern on the ceiling had white paint flakes falling from the ceiling and it was a health hazard to breathe inNot to mention the black mold that flew out of the air conditioning unit and made the apartment stuffy on top of sending me to the emergency room because it made me sickThese issues were never resolved
Second of all I was sexually harassed multiple times by your maintenance employee which was dealt with “internally”, but yet when I am called to clean the apartment after addressing the Revdex.com who comes into the apartment again? The maintenance man telling me how much he is going to miss me and is saddened to see me leaveBy Law a tenant is entitled to fully functioning water heater, a safe and livable home, and a habitability free of moldAs a tenant by law I am allowed to withhold rent, sue the landlord or move out without notice I am exercising my right to do that and I am also sending a copy of this to the Revdex.comI vacated August 1st due to the state law of uninhabitable conditions as listed above and are no longer a tenant nor liable for any future rent of the remainder of the leaseYou are not to charge me for any rent because your company is in violation of the lease by not holding your lease in section where it says that the resident is fully satisfied with the premises, and for not providing a safe and livable environment therefore you cannot hold me liable for it and will not be put against my creditI vacated August 1st due to the state law of uninhabitable conditions as listed above and are no longer a tenant nor liable for any future rent of the remainder of the leaseRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Shane B[redacted] District Manager, This Letter is regarding that I moved out by August 1st 2016 due to unsuitable living conditions. I have reached out to management and the handymen about the problems, however the issues still existed. First of all I hadn’t been able to take any showers in the apartment because there was nothing but ice cold water. I had asked a total of three times to fix it, and finally when I came back from work to find a work order form saying they had resolved the problem yet there was still freezing water and no hot water whatsoever. Not only did I have water problems but another thing unsuitable was I had expressed my concern on the ceiling had white paint flakes falling from the ceiling and it was a health hazard to breathe in. Not to mention the black mold that flew out of the air conditioning unit and made the apartment stuffy on top of sending me to the emergency room because it made me sick. These issues were never resolved. Second of all I was [redacted] multiple times by your maintenance employee which was dealt with “internally”, but yet when I am called to clean the apartment after addressing the Revdex.com who comes into the apartment again? The maintenance man telling me how much he is going to miss me and is saddened to see me leave.By Law a tenant is entitled to fully functioning water heater, a safe and livable home, and a habitability free of mold. As a tenant by law I am allowed to withhold rent, sue the landlord or move out without notice.  I am exercising my right to do that and I am also sending a copy of this to the Revdex.com. I vacated August 1st 2016 due to the state law of uninhabitable conditions as listed above and are no longer a tenant nor liable for any future rent of the remainder of the lease. You are not to charge me for any rent because your company is in violation of the lease by not holding your lease in section 26 where it says that the resident is fully satisfied with the premises, and for not providing a safe and livable environment therefore you cannot hold me liable for it and will not be put against my credit. I vacated August 1st 2016 due to the state law of uninhabitable conditions as listed above and are no longer a tenant nor liable for any future rent of the remainder of the lease.Regards,[redacted]

Ms. [redacted], I am responding to your complaint made to the Revdex.com regarding issues in your apartment home Complaint #[redacted]. On your application it is listed that your Mother was giving you $200.00 a month towards living costs. This was...

added into your total income to make you income qualify for the apartment home in which you rented.You called, in a work order for hot water on 6/21/2016; the service technician repaired the hot water issue on 6/24/2016. On 8/4/2016 you called in a work order for musty smell in the PTAC unit (heat/A/C), and hot water doesn’t last long. The  service technician increased thermostat on water heater, replaced breaker, and pulled the HVAC unit and cleaned it on 8/5/2016. We have no reports of neighboring drug use, nor any gas stolen on file.As for the accusation of a staff member sexually harassing you or anyone we take seriously. We have already handled that internally regarding the alleged issue.On 8/9/2016 you came into the office and explained you had vacated the apartment at [redacted], and had not been in it since 8/4/2016 when you left keys on the counter. We gave you a key to enter the apartment on 8/9/2016, to allow you to get any personal items and clean the apartment. You came back to the office and turned in keys to the apartment officially giving us legal possession of the apartment home.Our desire is never to tarnish a customer’s credit. You signed a lease commencing on 6/15/2016 and ended on 6/14/2017, and moved out of your apartment on 8/9/2016 with no notice to vacate.Our company does offer a great solution, which many apartment businesses do not. Anyone can break a lease with a 30 notice to vacate (written turned into office), pay your rent through those 30 days and pay a Settlement Fee of $1140.00 (for your unit style) &concession, repayment if original lease term not fulfilled (cleaning and damages subject)This is a great option for those that need to break their lease for whatever reason and doesn't hurt your credit. Even though you moved out without a notice to vacate, the same charges apply.
When you moved out on August 9, 2016 you had not yet paid your August rent due 8/1/2016. So you owe 9 days in August, late fee, Settlement fee, Insufficient Notice Fee and Concession repayment (no charges for cleaning or damages). Your total due to your account is $2205.70, in which a statement will be mailed to you. As long as you pay this balance before 9/8/2016 there are no consequences to your credit or rental history. After 30 days our collections company picks up the balance of the account, and they will seek payment for outstanding balance.
Hope this clears up any misunderstanding.
Thank You,Shane B[redacted]
District Manager
Elon Management LLC.

Re: Complaint #[redacted]Ms. [redacted]I am responding to your complaint made to the Revdex.com regarding issues in your apartment home Complaint #[redacted].Included is a copy of the lease you signed starting 6/15/2016 and expiring 3/14/2017. The property manager also gave you a full copy on the day you signed your lease. We will also mail a copy to last known address and email a copy to last known email address.
Thank You,
Shane B[redacted]
District Manager Elon
Management L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Re: Tenant: [redacted]Lease at Woodlands Apartment [redacted]Dear Ms. [redacted]:I have been retained to represent [redacted] and [redacted], husband and wife respectively, with regard to money they paid out to Fair Collections and Out (hereinafter "FCO") on behalf of [redacted] (hereinafter “[redacted]"), who is a tenant of Woodlands Apartment. An authorization was previously executed by [redacted], allowing [redacted] and [redacted] to speak on her behalf.The Lease in Question[redacted] signed a lease with Woodland Apartments that commenced on June 15, 2016 and expired on March 14, 2017. From the start, the Lease Agreement was improperly executed. Woodlands had obtained [redacted] as a tenant under fraudulent pretenses. Woodlands knew that [redacted] did not meet the financial requirements to maintain the lease: yet. they encouraged her to sign the lease anyway. Woodlands claimed that [redacted]'s mother would be supplementing her income by $200 per month yet Woodlands did not put her mother down as either another lessee or guarantor. The lease mentions nothing about her mother supplementing her payments. Since the lease contains a merger clause, whereby the contract only included matters specifically referenced in the agreement not alleged outside third-party agreements.Upon moving into the apartment on or about June 15, there was no hot water in the apartment, which made the unit uninhabitable. [redacted] called in a service request to fix the hot water issueon or about June 21, 2016. Although the maintenance man had represented that he remedied the issue on June 24, 2016, it was not repaired. Therefore, [redacted] spoke to the Robin R[redacted], the Property Manager of Elon Property Management. She would subsequently speak with Ms. R[redacted] on multiple occasions about the hot water issue both in the office and upon seeing her at the property. On numerous occasions, R[redacted] promised to get the problem fixed, but ultimately it was not.New Issues AriseOn August 4, 2016, [redacted] would once again notify property management of the hot water issue. In addition to the hot water issue, there were also other issues that arose, namely a musty smell coming from the AC unit and paint flakes falling from the ceiling. It was clearly apparent that there was mold blowing from the AC unit. Incredulously, the property management charged [redacted] $25.00 to fix the hot water tank and fuse. This is in violation of paragraph 26 of the residential lease.Besides issues with the unit, [redacted] experienced concerns about the staff of the building. ( Specifically, the maintenance man was making inappropriate [redacted] towards her. For instance, on one occasion when she got home around 8 or 9 a.m., he said, “[G]oing to sleep now?" [redacted] responded “yeah,” and he then added," [redacted] little [redacted]" Another time, he asked her again whether she was going to sleep, and said, “[redacted] [redacted]." He followed up his comments by coming into the apartment one time when [redacted] was sleeping. He woke her up, and he said he was just checking in. Such conduct involving harassment and trespassing is criminal. Even when [redacted] brought her concerns to the attention of Ms. R[redacted], R[redacted] swept her  concerns aside, claiming “Oh, he flirts.” [redacted] made it clear to management that it was not just a case of flirtations. She explained that he “creeped her out.” Nonetheless, management did I not reprimand him.Even when [redacted] (now [redacted]) made a complaint to the Revdex.com and mentioned the  maintenance man, Shane B[redacted] responded to the Revdex.com, saying it was handled internally, which obviously says nothing about what, if anything, was done to alleviate her concerns. The maintenance man still to this day works for the apartment complex.As a direct and proximate result of the mold blowing from the AC unit, [redacted] had to go to the emergency room at [redacted] in [redacted] on June 20, 2016, complaining of breathing problems and nausea. If you desire to see the medical record on a confidential, “For Your Eyes Only” basis, she has recently requested her file for this letter and was told they would get it to ; her in a week or so. We can pass a copy on to you if necessary.Revdex.com ComplaintDue to the deplorable conditions with her unit, [redacted] turned Woodlands Apartments into the Revdex.com prior to leaving. In his response to the Revdex.com complaint, Shane B[redacted] only referenced work order requests that were made by telephone, and refused to acknowledge the numerous work order requests made directly by [redacted] to the property manager.Notice to QuitOn August 4, 2016, [redacted] gave notice that she was vacating the property both in writing and in person. She also gave Robin the keys to the apartment simultaneously with her notice. On August 9, 2016, [redacted] needed the key to get back into the unit to retrieve her personal belongings and to clean. Present were Shane B[redacted] and Robin Remner and two other witnesses.[redacted] asked B[redacted] what else she needed to do. In no uncertain terms, B[redacted] stated that since she was vacating due to the reasons set forth to the Revdex.com, the only financial responsibility she would have would be any cleaning charges. There would be no further communications from the apartment complex until November 2016.[redacted]’s Discover a Debt to Woodland’s on [redacted]’s Credit ReportIn direct contrast to B[redacted]’s oral representations that [redacted] had no further responsibilities, a unpaid debt was listed on [redacted]’s credit report. The property manager had turned her into a collector who was demanding the payment of $2,205.70. This forced [redacted] to go through a time consuming credit report dispute process. Ultimately, it was removed from her credit report  as a result, but then for unknown reasons, showed up on a subsequent credit report in February 2017.On February 19, 2017, [redacted] and [redacted] attempted to lease an apartment in Florida. Because of the mark on her credit card from Elon Management, they were turned down. The  apartment complex stated that, if [redacted] could get it removed from her credit report, they could move in. Time was of the essence since [redacted] is in college in Florida and needed somewhere to reside. On February 21, 2017, [redacted] and [redacted] went to Woodlands Apartment and spoke to Robin R[redacted], explaining the situation. She claimed it was out of her hands, and that they would have to discuss it with the third-party collector. Thereafter, they contacted the collector, and were told the exact opposite. Specifically, [redacted] spoke with Dan F[redacted] multiple times throughout the week. Fisher was in possession of a copy of the lease, yet he could not provide any justification for the charges that Woodland was trying to collect from the [redacted] family as he could not see any relevant provision on the lease providing for such charges. However, he said he could only correct it or collect a lesser amount if Shane B[redacted], the representative of Woodland, authorized him to do so. Despite their efforts to contact B[redacted], the [redacted]'s got no response or return phone call from him.As a direct and proximate result of Woodland Apartments and FCO failing to negotiate, [redacted] and [redacted] were forced to pay $1,323.42. If they did not do so, [redacted] and [redacted] would lose the Florida apartment and be homeless for a period of time.The third party collector’s settlement fee charged is unjust in that the lease agreement does not provide for such a settlement fee to be charged. The lease unequivocally states that a tenant can break a lease if they provide thirty days advanced written notice and pay rent for those thirty! days. [redacted] provided sufficient notice as of August 4, 2016, and she even turned over the keys. Landlord Fully Mitigated Any Alleged DamagesWhile unjustly obtaining the settlement fee, the apartment complex was able to mitigate their damages and rent the apartment in the same month of August. That means that they had no damages. For them to obtain a settlement fee obtained constitutes a double recovery, meaning they have been unjustly enriched by collecting rent from two parties for the same period for the same unit.Landlord’s BreachesBy law, a tenant is entitled to fully functioning hot water, a safe and livable home free of mold and exposure to paint peeling from the ceiling with the potential lead exposure. During the period where there were these material deficiencies, rent should have been abated until the deficiencies were corrected. Additionally, [redacted] should have been able to have able to reside in the apartment free of [redacted] The tenant’s entitled to relief in the form of compensation due to the landlord/lessor’s breach of the warranty of habitability.In summary, due to the false pretenses in which the Lease Agreement was entered without [redacted]’s mother appearing as a tenant or guarantor as well as the numerous breaches of the Lease Agreement by the Landlord, which would have abated the rent payments, the [redacted]’s money should be returned.Demand for CompensationIt is requested that within ten (10) calendar days, you make payment to [redacted] and his wife [redacted] the amount that was improperly paid to FCO in the sum of $1,323.42. If you fail to do so, your company will be sued for the amount improperly paid plus court costs. Also, they will post all appropriate reporting sites regarding how your company failed to remedy conditions in the unit and improperly handled a departing tenant by charging amounts not, provided for by the Lease.Sincerely,Dennis M[redacted], EsquireLaw Offices of Dennis M. Moskal, LLCU.S. Steel Tower600 Grant Street, Suite 660Pittsburgh, PA 15219(412) 926-1702, Direct(412) 927-1147, Facsimile(412) 992-0948, [email protected]. [redacted] and [redacted] and [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have never received a lease and I would like it to be emailed to me. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
Mr. [redacted] and Ms. [redacted] occupied [redacted] at Woodlands Apartments during the dates of 6/14/2013 to 11/4/2013. The lease term was 6/14/2013 to 9/13/2013. There was no management change, Elon has managed this property since December 2012. Mr....

[redacted] and Ms. [redacted] did not pay a Security Deposit. We have never required a Security Deposit at this property since Elon has managed it. Mr. [redacted] and Ms. [redacted] paid a move in fee (non-refundable, shown on attached signed lease).
Mr. [redacted] and Ms. [redacted] failed to put electric services in their name as the lease required. Per signed lease, Elon reserves the right to charge $50 per day, electric is back in Elon's name while still occupied by tenant. We rebilled actual electric charges, except for last month occupied which was penalized at $25 per day ($400 max) Electric Penalty Charge (EPC).
The account balance owed is following:
EPC $400.00 ($29 days)
6 bags of trash removed from apartment @ $25 per bag- $150.00
Removal of Dryer, Dining Room Table and Couch $30 per piece-$90.00
Carpet Cleaning- $100.00
Food left in fridge and freezer- $60.00
Resident carried a balance into October. This was due to electric rebills (because electric was not in residents name), late fees (because rent was paid partial for July 2013 on 1st and 15th, paid late again on 8/12/2013, in which signed lease states rent is due on 1st of month, late on 2nd $75, and secondary late fee on 15th if not paid).
Total owed on account $1,403.21. Payment can be made directly to Woodlands Apartments.
I have attached the ledger for review, move out checklist and the signed lease.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I stated there had been a management change, I meant property manager, not company. During our stay, I believe the property manager had a baby and was replaced.
The lack of direction were we given is the root of all the issues we have had with this company. At no point were we made aware of who was in charge and who we could speak with about issues. At other apartments, they made us aware of changes to rent, or issues that needed addressed, etc. We were never billed for not having utilities in our name, which would've been pertinent information to notify us of. I got the impression that the people who could sometimes be found working in the building that functioned as a leasing office generally had no idea of what was going on.
The late fees for "late payments" are false. We were told they were removed because we actually did pay on time. I made the mistake of dropping my checks in the leasing office drop box each month, and each month when we received notice of them not having received it (multiple weeks later) I would have to walk down to the office and take the manager to her drop box and show her that they had been there all along and that she should start checking her incoming payments/mail.
I can only assume that this happened with the keys I dropped off after moving out in October, and this is possibly why they charged me for rent for November? I began my lease with a different apartment complex in November and my belongings were out of the apartment at that time, so I can't imagine why else they would have charged us.
We don't agree with the charges they claim after move-out, especially since there was no walk-through. We never even had a dryer in the unit, so it seems as though they are fabricating charges.
I included the information from our subsequent apartment, which was paid for on 10/31. So why we received any charges for November can only be attributed to the fact that Elon is so our of touch with their renters that they don't realize or care when they are gone.
We will be following this up further, in a legal setting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never received a lease and I would like it to be emailed to me. 
Regards,
[redacted]

Re: Complaint #[redacted]Ms. [redacted]I am responding to your complaint made to the Revdex.com regarding issues in your apartment home Complaint #[redacted].Included is a copy of the lease you signed starting 6/15/2016 and expiring 3/14/2017. The property manager also gave you a full copy on the day you signed your lease. We will also mail a copy to last known address and email a copy to last known email address.Thank You,Shane B[redacted] District Manager Elon Management L

Ms. [redacted], I am responding to your complaint made to the Revdex.com regarding issues in your apartment home Complaint #[redacted]. On your application it is listed that your Mother was giving you $200.00 a month towards living costs. This was added into your total income to make you income...

qualify for the apartment home in which you rented.You called, in a work order for hot water on 6/21/2016; the service technician repaired the hot water issue on 6/24/2016. On 8/4/2016 you called in a work order for musty smell in the PTAC unit (heat/A/C), and hot water doesn’t last long. The  service technician increased thermostat on water heater, replaced breaker, and pulled the HVAC unit and cleaned it on 8/5/2016. We have no reports of neighboring drug use, nor any gas stolen on file.As for the accusation of a staff member [redacted] you or anyone we take seriously. We have already handled that internally regarding the alleged issue.On 8/9/2016 you came into the office and explained you had vacated the apartment at [redacted], and had not been in it since 8/4/2016 when you left keys on the counter. We gave you a key to enter the apartment on 8/9/2016, to allow you to get any personal items and clean the apartment. You came back to the office and turned in keys to the apartment officially giving us legal possession of the apartment home.Our desire is never to tarnish a customer’s credit. You signed a lease commencing on 6/15/2016 and ended on 6/14/2017, and moved out of your apartment on 8/9/2016 with no notice to vacate.Our company does offer a great solution, which many apartment businesses do not. Anyone can break a lease with a 30 notice to vacate (written turned into office), pay your rent through those 30 days and pay a Settlement Fee of $1140.00 (for your unit style) &concession, repayment if original lease term not fulfilled (cleaning and damages subject)This is a great option for those that need to break their lease for whatever reason and doesn't hurt your credit. Even though you moved out without a notice to vacate, the same charges apply.When you moved out on August 9, 2016 you had not yet paid your August rent due 8/1/2016. So you owe 9 days in August, late fee, Settlement fee, Insufficient Notice Fee and Concession repayment (no charges for cleaning or damages). Your total due to your account is $2205.70, in which a statement will be mailed to you. As long as you pay this balance before 9/8/2016 there are no consequences to your credit or rental history. After 30 days our collections company picks up the balance of the account, and they will seek payment for outstanding balance.Hope this clears up any misunderstanding.Thank You,Shane B[redacted] District Manager Elon Management LLC.

Review: MY experience at Woodlands apartments are not good. First off when I had went there I did not make enough money per month to live at the complex but the manager lied and put on the form that I made enough money to be approved. Then when I went to live in the apartment there was no hot water, there was mold blowing through the air vents, a maintenance man who made sexual comments toward me, the next door neighbor smoked marijuana in his apartment thus my apartment reeked, and all of the gas in my car was syphned out one morning.Desired Settlement: Break the lease and protect my credit

Business

Response:

Ms. [redacted], I am responding to your complaint made to the Revdex.com regarding issues in your apartment home Complaint #[redacted]. On your application it is listed that your Mother was giving you $200.00 a month towards living costs. This was added into your total income to make you income qualify for the apartment home in which you rented.You called, in a work order for hot water on 6/21/2016; the service technician repaired the hot water issue on 6/24/2016. On 8/4/2016 you called in a work order for musty smell in the PTAC unit (heat/A/C), and hot water doesn’t last long. The service technician increased thermostat on water heater, replaced breaker, and pulled the HVAC unit and cleaned it on 8/5/2016. We have no reports of neighboring drug use, nor any gas stolen on file.As for the accusation of a staff member sexually harassing you or anyone we take seriously. We have already handled that internally regarding the alleged issue.On 8/9/2016 you came into the office and explained you had vacated the apartment at [redacted], and had not been in it since 8/4/2016 when you left keys on the counter. We gave you a key to enter the apartment on 8/9/2016, to allow you to get any personal items and clean the apartment. You came back to the office and turned in keys to the apartment officially giving us legal possession of the apartment home.Our desire is never to tarnish a customer’s credit. You signed a lease commencing on 6/15/2016 and ended on 6/14/2017, and moved out of your apartment on 8/9/2016 with no notice to vacate.Our company does offer a great solution, which many apartment businesses do not. Anyone can break a lease with a 30 notice to vacate (written turned into office), pay your rent through those 30 days and pay a Settlement Fee of $1140.00 (for your unit style) &concession, repayment if original lease term not fulfilled (cleaning and damages subject)This is a great option for those that need to break their lease for whatever reason and doesn't hurt your credit. Even though you moved out without a notice to vacate, the same charges apply.When you moved out on August 9, 2016 you had not yet paid your August rent due 8/1/2016. So you owe 9 days in August, late fee, Settlement fee, Insufficient Notice Fee and Concession repayment (no charges for cleaning or damages). Your total due to your account is $2205.70, in which a statement will be mailed to you. As long as you pay this balance before 9/8/2016 there are no consequences to your credit or rental history. After 30 days our collections company picks up the balance of the account, and they will seek payment for outstanding balance.Hope this clears up any misunderstanding.Thank You,Shane B[redacted] District Manager Elon Management LLC.

Review: I was given a bill from Woodlands for cleaning purposes for $204 when we moved out of our apartment. In the letter written I was given 14 days to pay this bill. I did pay this bill within the allotted time frame, in which the check was hand delivered to Woodlands. Over the past weekend I have received a letter from a collection agency stating that I owe the amount that I had already paid to Woodlands in person. I would also like to mention that the manager of the property screens phone calls and will never answer the phone if you call about something. You have to leave a message and wait for a call back in order to speak with her.Desired Settlement: This collection is going to show up on my credit report and I want it removed from ALL major credit reports. I have very good credit and I don't want it tainted by this collection. Thank you.

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Description: REAL ESTATE MANAGEMENT

Address: 638 Morgantown Rd # 11, Franklin, Kentucky, United States, 42134-1463

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www.woodlandsohiobyelon.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Woodlands Apartments, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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