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Complaint: ***
I am rejecting this response because:From: *** *** Date: Sat, Sep 5, at 7:AMSubject: Complaint #***To: [email protected] morning,I received a notice that my complaint is no longer valid I request that my complaint remain active as Tibbs Asphalt Inchas yet to correct the problem that I have identified.Thank you for your time.V/r*** *** ***###-###-####***@***.com
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Complaint: [redacted]
I am rejecting this response because: They sent a sales representative out to look at the driveway. He agreed there were areas where water would collect. He was even suppose to come when it was raining but he canceled that appointment stating that he didn't want to be out in the rain. He was trying to sell us the option to repair instead of being held accountable for not fixing the driveway they put in. I have never received a call back, no restitution. All I want is for those three areas to be cut and redone. We actually paid more than $800 for our additional driveway, which has nothing to do with this so not sure why that was made in the previous statement. They paved our driveway and part of it should have been repaired. As stated, when I started calling about 6 months after the driveway was done, I kept getting the run around and no one would call me back or pay attention to any of my messages. So here I am two years out of our warranty and still no one has addressed this. Had my original calls and messages been responded too, this would have been corrected within the warranty time. So I believe they purposefully ignored my calls and messages so that they would not have to come out and repair.
Regards,
[redacted]
After receiving the complaint from the Revdex.com, our vice president, David S[redacted] contacted [redacted] on March 19 2015 and made plans to meet him at his home in Purcellville, Va. , once the wet weather stopped for a few days. We finally got our chance to meet on March 25...
2015. He showed me his areas of concern and asked what we intended to do to correct these issues. These issues are some asphalt cracking, some small areas that hold some water and an area of the driveway approx.. 48 x 60 that has a crack that runs the entire 48’-0” .
We intend to offer [redacted] the following corrective actions. We will use an industry standard crack fill material to fill all existing cracks in his driveway. Once this procedure has been completed, we will apply a product called PDC ( Pavement Dressing Conditioner ) which will provide an additional seal on his driveway as well as making it totally black again. As far as the small areas that hold water after a heavy rain, this was known the day the asphalt was placed, however, Tibbs Paving gave [redacted] an immediate 10% discount on his Final Billing. I have been told that the BIGGEST issue for this client is for Tibbs Paving to "keep the lines of communication open” until we can resolve this situation to everyone’s satisfaction. We at Tibbs Paving fully intend to continue working with [redacted] until we can fully resolve this issue.
From: [redacted] Date: Fri, Nov 20, 2015 at 3:17 PMSubject: FW: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted],Below is Tibbs Paving’s response to Complaint # [redacted]. To Whom it may Concern,In response to the complaint # [redacted] by [redacted]...
[redacted], the Original Base Driveway was installed by Tibbs Paving for our client [redacted] in the [redacted] Subdivision in late Fall of 2013. The driveway was a two lift asphalt system for a brand New Home. Tibbs Paving was asked by our client, [redacted] to return in the Spring of 2014 ( June 3) to put down the Top Coat of asphalt. Right before we were scheduled to put the Top Coat down, we were asked by [redacted] to get with the New Home Owners as they wanted some additional asphalt work done. We gave the [redacted]’s a Cost Proposal for 800.00 to install an expansion area of exactly 21 square yards. This was in addition to the original foot print of the driveway. The [redacted]’s accepted the Proposal for the additional work and we returned on June 3 2014 to complete the Top Coat for [redacted] and the new expansion area for the [redacted]’s. Everything was fine and there were no low spots or spots holding water. We have yet to receive any complaints from our client, home builder [redacted], concerning low spots or pools of water. Once Tibbs Paving received the initial call from the [redacted]’s concerning a low spot in there driveway that was supposedly holding water, a representative from Tibbs Paving went to meet with the client to discuss this issue. He was shown a picture of some water laying in the driveway, which we feel was taken after one of the areas heavy rains that we have had this year, however, that is not a normal situation. Tibbs Paving has since returned to view the driveway after a normal rain, and we feel that the water drained off of the driveway in an accepted amount of time. Consequently, we feel that there are no water issues to correct. Please remember that the [redacted]’s complaint is not about the New expansion area that we did for them, but their complaint is about the work we did for [redacted], who has no complaints concerning the work that was done. Thank you and have a great day / David * S[redacted] V.P. Tibbs Paving
From: David S[redacted] Date: Thu, Oct 22, 2015 at 2:28 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted]Good afternoon. In reference to Tibbs Paving addressing the complaint by **. [redacted] that was assigned ID [redacted], all of the asphalt driveway work that the client was previously unhappy with has been re-done ( 9-25-15) and the client is happy and satisfied with all the corrective work. We at Tibbs Paving feel we have addressed and corrected our clients concerns and the issue is now closed. Thank you for your help and cooperation concerning this issue. Have the best day possible / David W S[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Sat, Sep 5, at 7:AMSubject: Complaint #***To: [email protected] morning,I received a notice that my complaint is no longer valid I request that my complaint remain active as Tibbs Asphalt Inchas yet to correct the problem that I have identified.Thank you for your time.V/r*** *** ***###-###-####***@***.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They sent a sales representative out to look at the driveway. He agreed there were areas where water would collect. He was even suppose to come when it was raining but he canceled that appointment stating that he didn't want to be out in the rain. He was trying to sell us the option to repair instead of being held accountable for not fixing the driveway they put in. I have never received a call back, no restitution. All I want is for those three areas to be cut and redone. We actually paid more than $800 for our additional driveway, which has nothing to do with this so not sure why that was made in the previous statement. They paved our driveway and part of it should have been repaired. As stated, when I started calling about 6 months after the driveway was done, I kept getting the run around and no one would call me back or pay attention to any of my messages. So here I am two years out of our warranty and still no one has addressed this. Had my original calls and messages been responded too, this would have been corrected within the warranty time. So I believe they purposefully ignored my calls and messages so that they would not have to come out and repair.
Regards,
[redacted]
After receiving the complaint from the Revdex.com, our vice president, David S[redacted] contacted [redacted] on March 19 2015 and made plans to meet him at his home in Purcellville, Va. , once the wet weather stopped for a few days. We finally got our chance to meet on March 25...
2015. He showed me his areas of concern and asked what we intended to do to correct these issues. These issues are some asphalt cracking, some small areas that hold some water and an area of the driveway approx.. 48 x 60 that has a crack that runs the entire 48’-0” .
We intend to offer [redacted] the following corrective actions. We will use an industry standard crack fill material to fill all existing cracks in his driveway. Once this procedure has been completed, we will apply a product called PDC ( Pavement Dressing Conditioner ) which will provide an additional seal on his driveway as well as making it totally black again. As far as the small areas that hold water after a heavy rain, this was known the day the asphalt was placed, however, Tibbs Paving gave [redacted] an immediate 10% discount on his Final Billing. I have been told that the BIGGEST issue for this client is for Tibbs Paving to "keep the lines of communication open” until we can resolve this situation to everyone’s satisfaction. We at Tibbs Paving fully intend to continue working with [redacted] until we can fully resolve this issue.
From: [redacted] Date: Fri, Nov 20, 2015 at 3:17 PMSubject: FW: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted],Below is Tibbs Paving’s response to Complaint # [redacted]. To Whom it may Concern,In response to the complaint # [redacted] by [redacted]...
[redacted], the Original Base Driveway was installed by Tibbs Paving for our client [redacted] in the [redacted] Subdivision in late Fall of 2013. The driveway was a two lift asphalt system for a brand New Home. Tibbs Paving was asked by our client, [redacted] to return in the Spring of 2014 ( June 3) to put down the Top Coat of asphalt. Right before we were scheduled to put the Top Coat down, we were asked by [redacted] to get with the New Home Owners as they wanted some additional asphalt work done. We gave the [redacted]’s a Cost Proposal for 800.00 to install an expansion area of exactly 21 square yards. This was in addition to the original foot print of the driveway. The [redacted]’s accepted the Proposal for the additional work and we returned on June 3 2014 to complete the Top Coat for [redacted] and the new expansion area for the [redacted]’s. Everything was fine and there were no low spots or spots holding water. We have yet to receive any complaints from our client, home builder [redacted], concerning low spots or pools of water. Once Tibbs Paving received the initial call from the [redacted]’s concerning a low spot in there driveway that was supposedly holding water, a representative from Tibbs Paving went to meet with the client to discuss this issue. He was shown a picture of some water laying in the driveway, which we feel was taken after one of the areas heavy rains that we have had this year, however, that is not a normal situation. Tibbs Paving has since returned to view the driveway after a normal rain, and we feel that the water drained off of the driveway in an accepted amount of time. Consequently, we feel that there are no water issues to correct. Please remember that the [redacted]’s complaint is not about the New expansion area that we did for them, but their complaint is about the work we did for [redacted], who has no complaints concerning the work that was done. Thank you and have a great day / David * S[redacted] V.P. Tibbs Paving
From: David S[redacted] Date: Thu, Oct 22, 2015 at 2:28 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted]Good afternoon. In reference to Tibbs Paving addressing the complaint by **. [redacted] that was assigned ID [redacted], all of the asphalt driveway work that the client was previously unhappy with has been re-done ( 9-25-15) and the client is happy and satisfied with all the corrective work. We at Tibbs Paving feel we have addressed and corrected our clients concerns and the issue is now closed. Thank you for your help and cooperation concerning this issue. Have the best day possible / David W S[redacted]