From: David S [redacted] Date: Thu, Oct 22, at 2:PMSubject: RE: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] Good afternoon In reference to Tibbs Paving addressing the complaint by ** [redacted] that was assigned ID [redacted] , all of the asphalt driveway work that the client was previously unhappy with has been re-done ( 9-25-15) and the client is happy and satisfied with all the corrective workWe at Tibbs Paving feel we have addressed and corrected our clients concerns and the issue is now closedThank you for your help and cooperation concerning this issueHave the best day possible / David W S***
After receiving the complaint from the Revdex.com, our vice president, David S [redacted] contacted [redacted] on March and made plans to meet him at his home in Purcellville, Va, once the wet weather stopped for a few daysWe finally got our chance to meet on March He showed me his areas of concern and asked what we intended to do to correct these issuesThese issues are some asphalt cracking, some small areas that hold some water and an area of the driveway approxx that has a crack that runs the entire 48’-0” We intend to offer [redacted] the following corrective actions We will use an industry standard crack fill material to fill all existing cracks in his drivewayOnce this procedure has been completed, we will apply a product called PDC ( Pavement Dressing Conditioner ) which will provide an additional seal on his driveway as well as making it totally black againAs far as the small areas that hold water after a heavy rain, this was known the day the asphalt was placed, however, Tibbs Paving gave [redacted] an immediate 10% discount on his Final BillingI have been told that the BIGGEST issue for this client is for Tibbs Paving to "keep the lines of communication open” until we can resolve this situation to everyone’s satisfactionWe at Tibbs Paving fully intend to continue working with [redacted] until we can fully resolve this issue
From: David S [redacted] Date: Thu, Oct 22, at 2:PMSubject: RE: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] Good afternoon In reference to Tibbs Paving addressing the complaint by ** [redacted] that was assigned ID [redacted] , all of the asphalt driveway work that the client was previously unhappy with has been re-done ( 9-25-15) and the client is happy and satisfied with all the corrective workWe at Tibbs Paving feel we have addressed and corrected our clients concerns and the issue is now closedThank you for your help and cooperation concerning this issueHave the best day possible / David W S***
After receiving the complaint from the Revdex.com, our vice president, David S [redacted] contacted [redacted] on March and made plans to meet him at his home in Purcellville, Va, once the wet weather stopped for a few daysWe finally got our chance to meet on March He showed me his areas of concern and asked what we intended to do to correct these issuesThese issues are some asphalt cracking, some small areas that hold some water and an area of the driveway approxx that has a crack that runs the entire 48’-0” We intend to offer [redacted] the following corrective actions We will use an industry standard crack fill material to fill all existing cracks in his drivewayOnce this procedure has been completed, we will apply a product called PDC ( Pavement Dressing Conditioner ) which will provide an additional seal on his driveway as well as making it totally black againAs far as the small areas that hold water after a heavy rain, this was known the day the asphalt was placed, however, Tibbs Paving gave [redacted] an immediate 10% discount on his Final BillingI have been told that the BIGGEST issue for this client is for Tibbs Paving to "keep the lines of communication open” until we can resolve this situation to everyone’s satisfactionWe at Tibbs Paving fully intend to continue working with [redacted] until we can fully resolve this issue