In response to [redacted] 's complaint, he had an after market motor installed in his Toyota, not by us an authorized Toyota dealerHe went to Pep Boys, and they replaced his drain plug, which caused the first mishap He brought the car in with a shifter linkage issue The only way to diagnose a vehicle, is to test drive it, at which time at no fault of ours, the engine seized He contacted Toyota Motor division directly , and they declined the claim as [redacted] had installed an aftermarket engine not approved by Toyota Motor Division he might have a warranty with the company that installed the after market engine If we could have done anything to help this past employee, of course we would have, but we are a authorized Toyota Dealer, and can only do what we are allowed to do
Caveat emptor"Let the buyer beware" Two months ago I purchased a used Tacoma from Neil W [redacted] at sunrise toyota When we made the deal the tacoma's tailgate was supposed to be repaired and the pin-striping removedI called the day I was to pick up the truck to confirm that it was ready, but when I got there neither of the two things were done Even though the truck was not ready I foolishly believed MrW [redacted] when he assured me that " he gets them in all the time and he would replace the tailgate as soon as he get one that matches" That changed to "it may take a few weeks" when I asked him to put it in writing But Mr W [redacted] did not want to put in writing because "even though he does stuff like this all the time it would cost him his job if the owner found out" so we went back and forth for almost two hours Finally Mr W [redacted] did write me a note and I agreed that I would give him up to two months to fulfill his promise I tried calling him a few times, and when I did finally manage to catch him, he explained that he had " no reason to return my calls because he did not have any news" After two months I gave up and had it repaired locally I then sent an email to MrW [redacted] , copying Bruce R [redacted] the general manager MrR [redacted] called and told me he was very upset and would come up with some type of resolution He promised to call me back on 9/**, he did not Then he was going to call me on 9/**, he did not Finally he was going to call on 9/**, he did not Sunrise toyota is exactly what we think of when we hear the term used car salesman
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am scheduled to take my car in tomorrow 112015, and the work requested and promised is scheduled to be performed on Friday I will follow up after the promised work is completed [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am writing to you to let you know my very stressful and unhappy experience at leasing a Camry at Sunrise Toyota at [redacted] **, this Sunday, My son and I had put a deposit $on a Camry SE on Monday, 8/ [redacted] at about 8:30pm Since they did not have the color that he likes and it was very late, they said they would find the car and call us They called on Wednesday, 8/ [redacted] that they found the car, due to my schedule (working on this past Saturday), my son told them that we would not be able to get there until Sunday; they said it is fine, they will hold the car for us My son asked for the VIN# so we can get insurance We were very excited and showed up Sunday at the store but to find out that the car was just sold The car was still sitting on the back of the lot, nothing had been done to it I asked them why they did not call us? Why did they give the car that was promised to us to someone who just came by? They should tell the other customer that they have to wait for another car like we did? Their attitude is very callous, especially the business manager, Dennis (I did not get his last name) He said it is no big deal, he will just get us another car It is a big deal to us This is my son’s first car, we had been car shopping, we had waited for this car (exact color exterior and interior) He had scheduled several job interviews on this week that had to be cancelledI am really aggravated by their unprofessionalism They totally had no regards for our investment in time, effort and emotion in getting this car In my culture, “shaking hands” is as good as a written contract, in Sunrise Toyota, a confirmation phone call and a deposit meant nothing to them This is a matter of principle, honesty and trust I would like to let others know how they treat their customer
Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion regarding complaint ID [redacted] .I have filed complaints with both [redacted] and NYS attorney general consumer fraud, and intend to pursue with small claims courtSincerely, [redacted] ***
Bruce R*** has been dealing with this customer, as the person that originally dealt with him is no longer employed at Sunrise.The customer is very happy now, as Bruce rectified the issues by supplying the remote for the DVD, the headphones and he mats.He is a service customer of ours and appears to
be satisfied.Thank you
Bruce R[redacted] has been dealing with this customer, as the person that originally dealt with him is no longer employed at Sunrise.
The customer is very happy now, as Bruce rectified the issues by supplying the remote for the DVD, the headphones and he...
mats.
He is a service customer of ours and appears to be satisfied.
Thank you
Caveat emptor. "Let the buyer beware"
Two months ago I purchased a used Tacoma from Neil W[redacted] at sunrise toyota.
When we made the deal the tacoma's tailgate was supposed to be repaired and the pin-striping removed. I called the day I was to pick up the truck to confirm that it was ready, but when I got there neither of the two things were done.
Even though the truck was not ready I foolishly believed Mr. W[redacted] when he assured me that " he gets them in all the time and he would replace the tailgate as soon as he get one that matches"
That changed to "it may take a few weeks" when I asked him to put it in writing.
But Mr. W[redacted] did not want to put in writing because "even though he does stuff like this all the time it would cost him his job if the owner found out" so we went back and forth for almost two hours. Finally Mr W[redacted] did write me a note and I agreed that I would give him up to two months to fulfill his promise.
I tried calling him a few times, and when I did finally manage to catch him, he explained that he had " no reason to return my calls because he did not have any news"
After two months I gave up and had it repaired locally. I then sent an email to Mr. W[redacted], copying Bruce R[redacted] the general manager. Mr. R[redacted] called and told me he was very upset and would come up with some type of resolution.
He promised to call me back on 9/**, he did not.
Then he was going to call me on 9/**, he did not.
Finally he was going to call on 9/**, he did not.
Sunrise toyota is exactly what we think of when we hear the term used car salesman.
At this time, I have been contacted directly by Sunrise Toyota Scion regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Instead of addressing the issue of not disclosing the history of the truck they presented as new, the General Sales Manager, Bruce R[redacted],...
was rude on the phone; told me to "do what you have to do", then proceeded to hang up on me. I intend to seek legal action against Sunrise Toyota, as well as Toyota Motors (who have been no help in this matter either)Thank you for the opportunity to report this incident. I am eager to pursue the matter, please advise me of my options.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am writing to you to let you know my very stressful and unhappy experience at leasing a Camry at Sunrise Toyota at [redacted], this Sunday, 8/**/15.
My son and I had put a deposit $500 on a Camry SE on Monday, 8/** at about 8:30pm. Since they did not have the color that he likes and it was very late, they said they would find the car and call us. They called on Wednesday, 8/** that they found the car, due to my schedule (working on this past Saturday), my son told them that we would not be able to get there until Sunday; they said it is fine, they will hold the car for us. My son asked for the VIN# so we can get insurance. We were very excited and showed up Sunday at the store but to find out that the car was just sold. The car was still sitting on the back of the lot, nothing had been done to it. I asked them why they did not call us? Why did they give the car that was promised to us to someone who just came by? They should tell the other customer that they have to wait for another car like we did? Their attitude is very callous, especially the business manager, Dennis (I did not get his last name). He said it is no big deal, he will just get us another car. It is a big deal to us. This is my son’s first car, we had been car shopping, we had waited for this car (exact color exterior and interior). He had scheduled several job interviews on this week that had to be cancelled. I am really aggravated by their unprofessionalism. They totally had no regards for our investment in time, effort and emotion in getting this car.
In my culture, “shaking hands” is as good as a written contract, in Sunrise Toyota, a confirmation phone call and a deposit meant nothing to them. This is a matter of principle, honesty and trust.
I would like to let others know how they treat their customer.
In response to [redacted]'s complaint, he had an after market motor installed in his Toyota, not by us an authorized Toyota dealer. He went to Pep Boys, and they replaced his drain plug, which caused the first mishap He brought the car in with a shifter linkage issue. The only way to...
diagnose a vehicle, is to test drive it, at which time at no fault of ours, the engine seized. He contacted Toyota Motor division directly , and they declined the claim as [redacted] had installed an aftermarket engine not approved by Toyota Motor Division. he might have a warranty with the company that installed the after market engine. If we could have done anything to help this past employee, of course we would have, but we are a authorized Toyota Dealer, and can only do what we are allowed to do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sunrise Toyota personnel resolved all my concerns in a professional manner; especially Bruce R[redacted] General Sales Manager and Joe M[redacted] Assistant Service Manger.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am scheduled to take my car in tomorrow 11/**/2015, and the work requested and promised is scheduled to be performed on Friday 11/**/2015. I will follow up after the promised work is completed.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am scheduled to take my car in tomorrow 11/**/2015, and the work requested and promised is scheduled to be performed on Friday 11/**/2015. I will follow up after the promised work is completed.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion regarding complaint ID [redacted].I have filed complaints with both [redacted] and NYS attorney general consumer fraud, and intend to pursue with small claims courtSincerely,[redacted]
In response to [redacted] 's complaint, he had an after market motor installed in his Toyota, not by us an authorized Toyota dealerHe went to Pep Boys, and they replaced his drain plug, which caused the first mishap He brought the car in with a shifter linkage issue The only way to diagnose a vehicle, is to test drive it, at which time at no fault of ours, the engine seized He contacted Toyota Motor division directly , and they declined the claim as [redacted] had installed an aftermarket engine not approved by Toyota Motor Division he might have a warranty with the company that installed the after market engine If we could have done anything to help this past employee, of course we would have, but we are a authorized Toyota Dealer, and can only do what we are allowed to do
Caveat emptor"Let the buyer beware" Two months ago I purchased a used Tacoma from Neil W [redacted] at sunrise toyota When we made the deal the tacoma's tailgate was supposed to be repaired and the pin-striping removedI called the day I was to pick up the truck to confirm that it was ready, but when I got there neither of the two things were done Even though the truck was not ready I foolishly believed MrW [redacted] when he assured me that " he gets them in all the time and he would replace the tailgate as soon as he get one that matches" That changed to "it may take a few weeks" when I asked him to put it in writing But Mr W [redacted] did not want to put in writing because "even though he does stuff like this all the time it would cost him his job if the owner found out" so we went back and forth for almost two hours Finally Mr W [redacted] did write me a note and I agreed that I would give him up to two months to fulfill his promise I tried calling him a few times, and when I did finally manage to catch him, he explained that he had " no reason to return my calls because he did not have any news" After two months I gave up and had it repaired locally I then sent an email to MrW [redacted] , copying Bruce R [redacted] the general manager MrR [redacted] called and told me he was very upset and would come up with some type of resolution He promised to call me back on 9/**, he did not Then he was going to call me on 9/**, he did not Finally he was going to call on 9/**, he did not Sunrise toyota is exactly what we think of when we hear the term used car salesman
Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am scheduled to take my car in tomorrow 112015, and the work requested and promised is scheduled to be performed on Friday I will follow up after the promised work is completed [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I am writing to you to let you know my very stressful and unhappy experience at leasing a Camry at Sunrise Toyota at [redacted] **, this Sunday, My son and I had put a deposit $on a Camry SE on Monday, 8/ [redacted] at about 8:30pm Since they did not have the color that he likes and it was very late, they said they would find the car and call us They called on Wednesday, 8/ [redacted] that they found the car, due to my schedule (working on this past Saturday), my son told them that we would not be able to get there until Sunday; they said it is fine, they will hold the car for us My son asked for the VIN# so we can get insurance We were very excited and showed up Sunday at the store but to find out that the car was just sold The car was still sitting on the back of the lot, nothing had been done to it I asked them why they did not call us? Why did they give the car that was promised to us to someone who just came by? They should tell the other customer that they have to wait for another car like we did? Their attitude is very callous, especially the business manager, Dennis (I did not get his last name) He said it is no big deal, he will just get us another car It is a big deal to us This is my son’s first car, we had been car shopping, we had waited for this car (exact color exterior and interior) He had scheduled several job interviews on this week that had to be cancelledI am really aggravated by their unprofessionalism They totally had no regards for our investment in time, effort and emotion in getting this car In my culture, “shaking hands” is as good as a written contract, in Sunrise Toyota, a confirmation phone call and a deposit meant nothing to them This is a matter of principle, honesty and trust I would like to let others know how they treat their customer
Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion regarding complaint ID [redacted] .I have filed complaints with both [redacted] and NYS attorney general consumer fraud, and intend to pursue with small claims courtSincerely, [redacted] ***
Bruce R*** has been dealing with this customer, as the person that originally dealt with him is no longer employed at Sunrise.The customer is very happy now, as Bruce rectified the issues by supplying the remote for the DVD, the headphones and he mats.He is a service customer of ours and appears to
be satisfied.Thank you
Bruce R[redacted] has been dealing with this customer, as the person that originally dealt with him is no longer employed at Sunrise.
The customer is very happy now, as Bruce rectified the issues by supplying the remote for the DVD, the headphones and he...
mats.
He is a service customer of ours and appears to be satisfied.
Thank you
Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion regarding complaint ID [redacted].Sincerely,[redacted]
Caveat emptor. "Let the buyer beware"
Two months ago I purchased a used Tacoma from Neil W[redacted] at sunrise toyota.
When we made the deal the tacoma's tailgate was supposed to be repaired and the pin-striping removed. I called the day I was to pick up the truck to confirm that it was ready, but when I got there neither of the two things were done.
Even though the truck was not ready I foolishly believed Mr. W[redacted] when he assured me that " he gets them in all the time and he would replace the tailgate as soon as he get one that matches"
That changed to "it may take a few weeks" when I asked him to put it in writing.
But Mr. W[redacted] did not want to put in writing because "even though he does stuff like this all the time it would cost him his job if the owner found out" so we went back and forth for almost two hours. Finally Mr W[redacted] did write me a note and I agreed that I would give him up to two months to fulfill his promise.
I tried calling him a few times, and when I did finally manage to catch him, he explained that he had " no reason to return my calls because he did not have any news"
After two months I gave up and had it repaired locally. I then sent an email to Mr. W[redacted], copying Bruce R[redacted] the general manager. Mr. R[redacted] called and told me he was very upset and would come up with some type of resolution.
He promised to call me back on 9/**, he did not.
Then he was going to call me on 9/**, he did not.
Finally he was going to call on 9/**, he did not.
Sunrise toyota is exactly what we think of when we hear the term used car salesman.
At this time, I have been contacted directly by Sunrise Toyota Scion regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Instead of addressing the issue of not disclosing the history of the truck they presented as new, the General Sales Manager, Bruce R[redacted],...
was rude on the phone; told me to "do what you have to do", then proceeded to hang up on me. I intend to seek legal action against Sunrise Toyota, as well as Toyota Motors (who have been no help in this matter either)Thank you for the opportunity to report this incident. I am eager to pursue the matter, please advise me of my options.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am writing to you to let you know my very stressful and unhappy experience at leasing a Camry at Sunrise Toyota at [redacted], this Sunday, 8/**/15.
My son and I had put a deposit $500 on a Camry SE on Monday, 8/** at about 8:30pm. Since they did not have the color that he likes and it was very late, they said they would find the car and call us. They called on Wednesday, 8/** that they found the car, due to my schedule (working on this past Saturday), my son told them that we would not be able to get there until Sunday; they said it is fine, they will hold the car for us. My son asked for the VIN# so we can get insurance. We were very excited and showed up Sunday at the store but to find out that the car was just sold. The car was still sitting on the back of the lot, nothing had been done to it. I asked them why they did not call us? Why did they give the car that was promised to us to someone who just came by? They should tell the other customer that they have to wait for another car like we did? Their attitude is very callous, especially the business manager, Dennis (I did not get his last name). He said it is no big deal, he will just get us another car. It is a big deal to us. This is my son’s first car, we had been car shopping, we had waited for this car (exact color exterior and interior). He had scheduled several job interviews on this week that had to be cancelled. I am really aggravated by their unprofessionalism. They totally had no regards for our investment in time, effort and emotion in getting this car.
In my culture, “shaking hands” is as good as a written contract, in Sunrise Toyota, a confirmation phone call and a deposit meant nothing to them. This is a matter of principle, honesty and trust.
I would like to let others know how they treat their customer.
In response to [redacted]'s complaint, he had an after market motor installed in his Toyota, not by us an authorized Toyota dealer. He went to Pep Boys, and they replaced his drain plug, which caused the first mishap He brought the car in with a shifter linkage issue. The only way to...
diagnose a vehicle, is to test drive it, at which time at no fault of ours, the engine seized. He contacted Toyota Motor division directly , and they declined the claim as [redacted] had installed an aftermarket engine not approved by Toyota Motor Division. he might have a warranty with the company that installed the after market engine. If we could have done anything to help this past employee, of course we would have, but we are a authorized Toyota Dealer, and can only do what we are allowed to do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sunrise Toyota personnel resolved all my concerns in a professional manner; especially Bruce R[redacted] General Sales Manager and Joe M[redacted] Assistant Service Manger.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am scheduled to take my car in tomorrow 11/**/2015, and the work requested and promised is scheduled to be performed on Friday 11/**/2015. I will follow up after the promised work is completed.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am scheduled to take my car in tomorrow 11/**/2015, and the work requested and promised is scheduled to be performed on Friday 11/**/2015. I will follow up after the promised work is completed.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Sunrise Toyota Scion regarding complaint ID [redacted].I have filed complaints with both [redacted] and NYS attorney general consumer fraud, and intend to pursue with small claims courtSincerely,[redacted]