Complaint: [redacted] I am rejecting this response because: Their statement makes no sense"It seems absurd to ask the Revdex.com to circumvent policies customers agree to." This "Cavalier" attitude is evident in every response thus farThere was no agreeing to any policyI purchased the $informational product, they then took it upon themselves, without authorization to sign me up to their $monthly recurring charges for $a yearMy personal opinion is I see this as stealingI did not agree to any policy whatsoeverAnd when I request my money be replaced, they act shocked and ban me from ever buying anything in the futureVery unprofessional Regards, [redacted]
We are not going to use the Revdex.com for this matterThis customer just needs to wait for the time it takes refunds to process; dragging the Revdex.com into routine refund processing seems to be a waste of the organization's time We trust that this matter will be closed out moving forward
The customer was advised by phone and dozens of times via email about the trial and even told how to cancel, as well as how much the charge would be to sustain monthly membershipsTelling a customer how to leave a program, in very clear terms, both by personal phone call and by email is hardly an underhanded business practice
This customer is attempting to use the Revdex.com to bully us into providing a refund for a non-refundable product As he has chosen to file a complaint before even giving us an opportunity to respond to him, we will do so hereMr [redacted] purchased an eBook from us on 5/17/The eBook came with a 7-day trial to REI Secrets Society, our flagship training program including a comprehensive online training center and exclusive live Q&A webinars with our company founder When Mr [redacted] purchased the eBook from us, he used an order form which stated in clear terms that refunds were not available for charges for this program and provided with an email address to reach us to cancel before his trial was over or any time he wanted to leave the programHe was called by our customer contact associate and sent multiple emails fully disclosing the program, providing a detailed overview of membership benefits, advised as to the cost of ongoing membership and given the email address again to cancelMr [redacted] did not contact us until today, informing us that he'd already filed a complaint against us and demanding a refund for a service he has every reason to know is non-refundableHis membership in the aforementioned program has been canceled pursuant to program policiesWe respect the Revdex.com and trust that it is not intended to be used as a tool to blackmail or bully merchants into violating terms and conditions that are agreed to outright by purchasersWe trust that this matter will be closed accordingly
This customer is well aware of the program policies; this is an "enroll and earn" program, not an "enroll and refund" programSimply put, this program is very easy to do if a student choses to do something with it
Complaint: [redacted] I am rejecting this response because:l only purchased six figure flip because of the life-time full money back guarantee for the programhow can a student learn and earn when half of the material is not working properly inside the program?this has left me dissatisfied with the program, and the email support is horrible l sent in emails that l nevergot a reply toThe program is not work $again the material inside the program is non functionalThen l just found out today by my bank l was charge $back on 9/25/that l was unauthorized bynetcentric publishingThen again on 10/24/this company basically took $from me in so many wordsbut l want my refund of my initial investment of plus the two unauthorized charges of $which totals $ Regards, [redacted] ***
We are not sure why this customer believes that the Revdex.com processes refunds for merchantsWe are also not sure why customers who agree to clear policies regarding non-refundable products use the Revdex.com to try to circumvent policies, but we're confident that your organization is no stranger to these kinds of unscrupulous activities on the part of customers suffering from buyer's remorse and gives them little regard
We advised the customer accordingly, reminding him about the policies he agreed to as well as all of our efforts to notify him in good faithUsing the Revdex.com to air out buyer's remorse is not an act of good faith; it's simply using your organization to air grievancesAs we have long closed this matter out on our end, we hope you will do likewise
Complaint: [redacted] I am rejecting this response because:The seller needs to review what WAS purchased and the upsells which were DECLINED There was NEVER any authorization or agreement to any upsell If I chose to not read an email or chose to NOT REGISTER for an upsell, that is my choiceThe seller needs to review the emails that were sent to me and be held accountable for their actions The initial contact was on Jun 28th for a $"FREE" Digital download, the next contact was Jul 6th when I was charged for something I did NOT authorize I did NOT request access to their website/material, I am requesting a REFUND of $ Since no one answers the phones, I was attempting to contact the business I sent an email request for a $refund that was denied for unsubstantiated reasons If the seller considers their material/access worth $97, that is a matter of opinion but not one that I authorized or agreed to pay This still is the USA, right? What is the problem? The seller has no right to criticize my decision to NOT READ their email or to NOT REGISTER for their material/access I did NOT REGISTER, did NOT SIGN UP - send me a refund of $97, end of storyThank you Regards, [redacted]
This customer was advised via email that her refund was granted as a courtesy exception to a non-refundable productUsing the Revdex.com to exploit kindness speaks poorly of anyone; we hope that these efforts are seen for what they are
This customer is well aware of the chargesThey have been duly notified, via phone call and detailed emails, about the charge and have had multiple opportunities to prevent itA customer's inaction does not translate to a company's fraudulent activities
Complaint: [redacted] I am rejecting this response because: first off they don't even have my name correctAnd the claims that they are making are not true I have called them every day and that company has not answered the phone or returned messages that I have leftThis company I found out after I started business with them has the worst reviews of people being charged for things they didn't even buy and now I am one of those peopleThey also claim to be great friends with the Revdex.com but have a rating of an fSo I'll continue to push this issue till it is resolved and to clear a misunderstanding up I am not using the Revdex.com for bullying I'm using them to get what is right and make known what needs to be about this company Regards, [redacted]
We are adhering to our own policiesIt is unfortunate that this customer agreed to the same policies and is now using the Revdex.com to attempt to circumvent themWe trust that these measures are seen for what they are; transparent efforts to shirk contractual obligations after they've gone ignored
Complaint: [redacted] I am rejecting this response because: Services were not received to my satisfactionThe number of programs for purchase on the website were poorly organized, links were broken for the probate letters, and only basic introductory recordings were accessibleI was charged separate payments and only refunded one payment with the statement that only one refund was allowed per yearI tried multiple times to resolve the matter outside of Revdex.com but was ignored Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I sent an email yesterday marked as urgent for them to call meBut got NO responseI still have the email and would post it when I figure out how.I also called them at [redacted] and left a message that if I did not hear from them in two hours was going to start complaining Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received any contact of any kind.Also have not received any product of any kind Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The company did not comply by the rules it established Cancel unwanted and unsolicited membership before the expiration of the seven days which I did in writing, company received notification and charged me after receipt on the cancellation I contacted the company, sent their notification sent to me as proof, and the company still refused to refund their erroneous charge Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] Today at 15:35First off, l did log in on the first daydoesn't mean l wasn't using the program l still was able to use six figure flips without logging into the program, thats why there isn't any record after l bought the program of me logging into the system except on that dayThat doesn't mean l wasn't trying to use any of the material that you never fixed [redacted] what happen to the whats deal pdf that YOU NEVER FIXED????? HUH? YOU LIED ME! YOU TOLD ME you and your family was moving, but you never fixed it after thatl was still on six figure flip l just didn't login in because there was no need to the material is still visible without logging into the program you should know thatSo again there wasn't a need to doesn't mean l did use the siteDo you really think l would spend $on a product and use it but one day? how immature does that sound? like really be smart about your wordsIn the module fix of the training videos goes blank halfway through the video did you know that ms hilary? probably not! What legitimate business hides there monthly subscriptions inside there terms of service? That should be out where consumers can know what their buying intoNot hiding at the bottom of a term and servicesAlso, l'm very aware l never submitted a deal well duh that's because you never fixed the whats deal pdf that way l would known what [redacted] wanted in a deall wanted it to be correct before l submitted any dealThe material on the site as l was saying isn't working on some of them training videos in the modulesThis left me very unhappy being that l spent $on this programAlso, if l have of known there was a monthly subscription fee l would have never agreed to buying six figure flips as l don't know how my finance might match up in the futureAlso, if l would have seen those Revdex.com complaint before l purchase six figure flip l would have never touched this company REIsecretsAs l stated early l was still able to access the material on six figure flips without logging in doesn't mean l wasn't on the site trying to use the material so l know you wouldn't have records of me being on the site except the date of purchaseWhat screams red flag is not being logged into a site and still seeing all the material as if you were logged into the siteNow honor your refund of my investment l have proved my point and refund me my money of $Now!!!! [redacted] l wasn't happy with what l put my investment into this program was misleading and deceptivel l felt on my own in the program with no live phone support at all l sent [redacted] a voicemail he never replied to meEverything about the company screams RED FLAG!!!! send my refund now or l'm filing a complaint with the FTC and l do have sustainable evidence to prove my caseSend my $in total my $for my initial investment and $for my two unauthorized charges of the for REI secret society which is something l never agreed to enroll into Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Their statement makes no sense"It seems absurd to ask the Revdex.com to circumvent policies customers agree to." This "Cavalier" attitude is evident in every response thus farThere was no agreeing to any policyI purchased the $informational product, they then took it upon themselves, without authorization to sign me up to their $monthly recurring charges for $a yearMy personal opinion is I see this as stealingI did not agree to any policy whatsoeverAnd when I request my money be replaced, they act shocked and ban me from ever buying anything in the futureVery unprofessional Regards, [redacted]
We are not going to use the Revdex.com for this matterThis customer just needs to wait for the time it takes refunds to process; dragging the Revdex.com into routine refund processing seems to be a waste of the organization's time We trust that this matter will be closed out moving forward
The customer was advised by phone and dozens of times via email about the trial and even told how to cancel, as well as how much the charge would be to sustain monthly membershipsTelling a customer how to leave a program, in very clear terms, both by personal phone call and by email is hardly an underhanded business practice
This customer is attempting to use the Revdex.com to bully us into providing a refund for a non-refundable product As he has chosen to file a complaint before even giving us an opportunity to respond to him, we will do so hereMr [redacted] purchased an eBook from us on 5/17/The eBook came with a 7-day trial to REI Secrets Society, our flagship training program including a comprehensive online training center and exclusive live Q&A webinars with our company founder When Mr [redacted] purchased the eBook from us, he used an order form which stated in clear terms that refunds were not available for charges for this program and provided with an email address to reach us to cancel before his trial was over or any time he wanted to leave the programHe was called by our customer contact associate and sent multiple emails fully disclosing the program, providing a detailed overview of membership benefits, advised as to the cost of ongoing membership and given the email address again to cancelMr [redacted] did not contact us until today, informing us that he'd already filed a complaint against us and demanding a refund for a service he has every reason to know is non-refundableHis membership in the aforementioned program has been canceled pursuant to program policiesWe respect the Revdex.com and trust that it is not intended to be used as a tool to blackmail or bully merchants into violating terms and conditions that are agreed to outright by purchasersWe trust that this matter will be closed accordingly
This customer is well aware of the program policies; this is an "enroll and earn" program, not an "enroll and refund" programSimply put, this program is very easy to do if a student choses to do something with it
Complaint: [redacted] I am rejecting this response because:l only purchased six figure flip because of the life-time full money back guarantee for the programhow can a student learn and earn when half of the material is not working properly inside the program?this has left me dissatisfied with the program, and the email support is horrible l sent in emails that l nevergot a reply toThe program is not work $again the material inside the program is non functionalThen l just found out today by my bank l was charge $back on 9/25/that l was unauthorized bynetcentric publishingThen again on 10/24/this company basically took $from me in so many wordsbut l want my refund of my initial investment of plus the two unauthorized charges of $which totals $ Regards, [redacted] ***
We are not sure why this customer believes that the Revdex.com processes refunds for merchantsWe are also not sure why customers who agree to clear policies regarding non-refundable products use the Revdex.com to try to circumvent policies, but we're confident that your organization is no stranger to these kinds of unscrupulous activities on the part of customers suffering from buyer's remorse and gives them little regard
We advised the customer accordingly, reminding him about the policies he agreed to as well as all of our efforts to notify him in good faithUsing the Revdex.com to air out buyer's remorse is not an act of good faith; it's simply using your organization to air grievancesAs we have long closed this matter out on our end, we hope you will do likewise
Complaint: [redacted] I am rejecting this response because:The seller needs to review what WAS purchased and the upsells which were DECLINED There was NEVER any authorization or agreement to any upsell If I chose to not read an email or chose to NOT REGISTER for an upsell, that is my choiceThe seller needs to review the emails that were sent to me and be held accountable for their actions The initial contact was on Jun 28th for a $"FREE" Digital download, the next contact was Jul 6th when I was charged for something I did NOT authorize I did NOT request access to their website/material, I am requesting a REFUND of $ Since no one answers the phones, I was attempting to contact the business I sent an email request for a $refund that was denied for unsubstantiated reasons If the seller considers their material/access worth $97, that is a matter of opinion but not one that I authorized or agreed to pay This still is the USA, right? What is the problem? The seller has no right to criticize my decision to NOT READ their email or to NOT REGISTER for their material/access I did NOT REGISTER, did NOT SIGN UP - send me a refund of $97, end of storyThank you Regards, [redacted]
This customer was advised via email that her refund was granted as a courtesy exception to a non-refundable productUsing the Revdex.com to exploit kindness speaks poorly of anyone; we hope that these efforts are seen for what they are
We have very clear policiesAnd no person deserves to be treated poorly; we have closed this matter on our end
This customer is well aware of the chargesThey have been duly notified, via phone call and detailed emails, about the charge and have had multiple opportunities to prevent itA customer's inaction does not translate to a company's fraudulent activities
Complaint: [redacted] I am rejecting this response because: first off they don't even have my name correctAnd the claims that they are making are not true I have called them every day and that company has not answered the phone or returned messages that I have leftThis company I found out after I started business with them has the worst reviews of people being charged for things they didn't even buy and now I am one of those peopleThey also claim to be great friends with the Revdex.com but have a rating of an fSo I'll continue to push this issue till it is resolved and to clear a misunderstanding up I am not using the Revdex.com for bullying I'm using them to get what is right and make known what needs to be about this company Regards, [redacted]
We are adhering to our own policiesIt is unfortunate that this customer agreed to the same policies and is now using the Revdex.com to attempt to circumvent themWe trust that these measures are seen for what they are; transparent efforts to shirk contractual obligations after they've gone ignored
This customer has been refunded in fullThere is no need for this matter to continue
Complaint: [redacted] I am rejecting this response because: Services were not received to my satisfactionThe number of programs for purchase on the website were poorly organized, links were broken for the probate letters, and only basic introductory recordings were accessibleI was charged separate payments and only refunded one payment with the statement that only one refund was allowed per yearI tried multiple times to resolve the matter outside of Revdex.com but was ignored Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I sent an email yesterday marked as urgent for them to call meBut got NO responseI still have the email and would post it when I figure out how.I also called them at [redacted] and left a message that if I did not hear from them in two hours was going to start complaining Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received any contact of any kind.Also have not received any product of any kind Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The company did not comply by the rules it established Cancel unwanted and unsolicited membership before the expiration of the seven days which I did in writing, company received notification and charged me after receipt on the cancellation I contacted the company, sent their notification sent to me as proof, and the company still refused to refund their erroneous charge Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] Today at 15:35First off, l did log in on the first daydoesn't mean l wasn't using the program l still was able to use six figure flips without logging into the program, thats why there isn't any record after l bought the program of me logging into the system except on that dayThat doesn't mean l wasn't trying to use any of the material that you never fixed [redacted] what happen to the whats deal pdf that YOU NEVER FIXED????? HUH? YOU LIED ME! YOU TOLD ME you and your family was moving, but you never fixed it after thatl was still on six figure flip l just didn't login in because there was no need to the material is still visible without logging into the program you should know thatSo again there wasn't a need to doesn't mean l did use the siteDo you really think l would spend $on a product and use it but one day? how immature does that sound? like really be smart about your wordsIn the module fix of the training videos goes blank halfway through the video did you know that ms hilary? probably not! What legitimate business hides there monthly subscriptions inside there terms of service? That should be out where consumers can know what their buying intoNot hiding at the bottom of a term and servicesAlso, l'm very aware l never submitted a deal well duh that's because you never fixed the whats deal pdf that way l would known what [redacted] wanted in a deall wanted it to be correct before l submitted any dealThe material on the site as l was saying isn't working on some of them training videos in the modulesThis left me very unhappy being that l spent $on this programAlso, if l have of known there was a monthly subscription fee l would have never agreed to buying six figure flips as l don't know how my finance might match up in the futureAlso, if l would have seen those Revdex.com complaint before l purchase six figure flip l would have never touched this company REIsecretsAs l stated early l was still able to access the material on six figure flips without logging in doesn't mean l wasn't on the site trying to use the material so l know you wouldn't have records of me being on the site except the date of purchaseWhat screams red flag is not being logged into a site and still seeing all the material as if you were logged into the siteNow honor your refund of my investment l have proved my point and refund me my money of $Now!!!! [redacted] l wasn't happy with what l put my investment into this program was misleading and deceptivel l felt on my own in the program with no live phone support at all l sent [redacted] a voicemail he never replied to meEverything about the company screams RED FLAG!!!! send my refund now or l'm filing a complaint with the FTC and l do have sustainable evidence to prove my caseSend my $in total my $for my initial investment and $for my two unauthorized charges of the for REI secret society which is something l never agreed to enroll into Regards, [redacted] ***