Complaint: [redacted]
I am rejecting this response because:I still do not have my money. I am unable to purchase a car until it is back in my account. They could at least check with thier bank to find out approximately when it might be posted. I have contacted my bank who says the don't see it anywhere. Just because a small hand held old school devise says it processed doesn't make it factual. So in the mean time I am without a vehicle, I'm out the expense of two useless trips roughly a hundred miles each way. And above all, they are advertising vehicles they don't have and lying to people to get them to the car lot.
Regards,
[redacted]
Mrs. [redacted],
Thank you for being an Alamo Toyota Customer.
Your refunds have been processed. The Scion xB's extended warranty was sent from Alamo Toyota 3/15/2016 to SACU. The xB's Prepaid Maintenance was cancelled on 3/29/16 and Gulf States Toyota refunded to SACU. Lastly the xB's...
GAP insurance was sent 6/2/2016 also to SACU. The Scion iQ's GAP insurance was processed cancelled on 5/28/2106 and Gulf States Toyota will send refund directly to you.
I will be happy to assist in any other requests in this matter.
Best Regards,
[redacted]
Finance Director
[redacted]
Complaint: [redacted]
I am rejecting this response because:I still do not have my money. I am unable to purchase a car until it is back in my account. They could at least check with thier bank to find out approximately when it might be posted. I have contacted my bank who says the don't see it anywhere. Just because a small hand held old school devise says it processed doesn't make it factual. So in the mean time I am without a vehicle, I'm out the expense of two useless trips roughly a hundred miles each way. And above all, they are advertising vehicles they don't have and lying to people to get them to the car lot.
Regards,
[redacted]
Mrs. [redacted],
Thank you for being an Alamo Toyota Customer.
Your refunds have been processed. The Scion xB's extended warranty was sent from Alamo Toyota 3/15/2016 to SACU. The xB's Prepaid Maintenance was cancelled on 3/29/16 and Gulf States Toyota refunded to SACU. Lastly the xB's...
GAP insurance was sent 6/2/2016 also to SACU. The Scion iQ's GAP insurance was processed cancelled on 5/28/2106 and Gulf States Toyota will send refund directly to you.
I will be happy to assist in any other requests in this matter.
Best Regards,
[redacted]
Finance Director
[redacted]