Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Contact Name and Title: [redacted] / Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @woodruffllc.com In response to Mr***Woodruff LLC has been in business since and we do not scam peopleThe reason you got a voice mail was it is my direct line and I was away from the office for a few minsWe were sent an invoice to us from City PlumbingI sent MR [redacted] a copy of this invoice just todayI will also send City Plumbing the copy they sent us in case it was an error on their partI still have no confirmation from City Plumbing the bill is paid, but if so we will close the account and nothing will be reported to the credit bureauThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] was in business for years and look what he did, so I'm not sure what being in business since has to do with this caseI was notified by city plumbing that they HAD notified Mr [redacted] that this bill was paid, Even the invoice I received from Mr [redacted] himself shows "PAYMENT RECEIVED" in the lower left of the statementIn the letter he states he thought it was a mistake, (why didn't he call City Plumbing to verify instead of calling me for payment on a bill I had already paid) but at the same time, I receive a letter from Mr [redacted] stating I had days to dispute this or it would go to the credit bureauI would like clarification from Mr [redacted] that this matter has been resolved on his endIf not, the next step will have to be litigation Final Business Response / [redacted] (4000, 9, 2015/09/04) */ The issue has been resolvedThe account was sent to us in errorWe do however do not call our clients on every document they send us to see if it has been paid, that is their responsibility to contact us it is paidOur client did contact me it was paid yesterday 9/3/and should not have been sent to usNothing has been reported to credit and the account is closed in our systemWe apologize for the misunderstanding and the error itselfI was only trying to prove we did not just make this up out of the thin air, it was sent to us and it was sent in error by our clientThank you Final Consumer Response / [redacted] (2000, 11, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the answer, but I still question their business practice of trying to collect a debt on an invoice they have, that states it has been paid!
Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: [redacted] / Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@woodruffllc.com
In response to Mr. [redacted]. Woodruff LLC has been in business since 2004 and we do not scam people. The reason you got a voice mail...
was it is my direct line and I was away from the office for a few mins. We were sent an invoice to us from City Plumbing. I sent MR. [redacted] a copy of this invoice just today. I will also send City Plumbing the copy they sent us in case it was an error on their part. I still have no confirmation from City Plumbing the bill is paid, but if so we will close the account and nothing will be reported to the credit bureau. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] was in business for 40 years and look what he did, so I'm not sure what being in business since 2004 has to do with this case. I was notified by city plumbing that they HAD notified Mr. [redacted] that this bill was paid, Even the invoice I received from Mr. [redacted] himself shows "PAYMENT RECEIVED" in the lower left of the statement. In the letter he states he thought it was a mistake, (why didn't he call City Plumbing to verify instead of calling me for payment on a bill I had already paid) but at the same time, I receive a letter from Mr. [redacted] stating I had 30 days to dispute this or it would go to the credit bureau. I would like clarification from Mr. [redacted] that this matter has been resolved on his end. If not, the next step will have to be litigation.
Final Business Response /* (4000, 9, 2015/09/04) */
The issue has been resolved. The account was sent to us in error. We do however do not call our clients on every document they send us to see if it has been paid, that is their responsibility to contact us it is paid. Our client did contact me it was paid yesterday 9/3/15 and should not have been sent to us. Nothing has been reported to credit and the account is closed in our system. We apologize for the misunderstanding and the error itself. I was only trying to prove we did not just make this up out of the thin air, it was sent to us and it was sent in error by our client. Thank you.
Final Consumer Response /* (2000, 11, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the answer, but I still question their business practice of trying to collect a debt on an invoice they have, that states it has been paid!
Initial Business Response /* (1000, 10, 2015/06/15) */
we recv'd information from our client that she may have been the responsible party for a minor regarding a medical debt. A credit report was pulled for skip trace efforts to contact Ms. [redacted]. Then we learned this was not this issue and she...
was not the responsible party after all. So im working w/ Experian to get the inquiry removed and we apologize for the miscommunication and the issue at hand. Thank you.
Initial Consumer Rebuttal /* (3000, 12, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company knew when they called me that I was not the responsible person on the account as [redacted] was over the age of 18. I am awaiting word from Experian that the company has removed the inquiry on my account. Once I hear it has been removed, I will consider this matter resolved. Thank you.
Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Contact Name and Title: [redacted] / Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @woodruffllc.com In response to Mr***Woodruff LLC has been in business since and we do not scam peopleThe reason you got a voice mail was it is my direct line and I was away from the office for a few minsWe were sent an invoice to us from City PlumbingI sent MR [redacted] a copy of this invoice just todayI will also send City Plumbing the copy they sent us in case it was an error on their partI still have no confirmation from City Plumbing the bill is paid, but if so we will close the account and nothing will be reported to the credit bureauThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] was in business for years and look what he did, so I'm not sure what being in business since has to do with this caseI was notified by city plumbing that they HAD notified Mr [redacted] that this bill was paid, Even the invoice I received from Mr [redacted] himself shows "PAYMENT RECEIVED" in the lower left of the statementIn the letter he states he thought it was a mistake, (why didn't he call City Plumbing to verify instead of calling me for payment on a bill I had already paid) but at the same time, I receive a letter from Mr [redacted] stating I had days to dispute this or it would go to the credit bureauI would like clarification from Mr [redacted] that this matter has been resolved on his endIf not, the next step will have to be litigation Final Business Response / [redacted] (4000, 9, 2015/09/04) */ The issue has been resolvedThe account was sent to us in errorWe do however do not call our clients on every document they send us to see if it has been paid, that is their responsibility to contact us it is paidOur client did contact me it was paid yesterday 9/3/and should not have been sent to usNothing has been reported to credit and the account is closed in our systemWe apologize for the misunderstanding and the error itselfI was only trying to prove we did not just make this up out of the thin air, it was sent to us and it was sent in error by our clientThank you Final Consumer Response / [redacted] (2000, 11, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the answer, but I still question their business practice of trying to collect a debt on an invoice they have, that states it has been paid!
Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: [redacted] / Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@woodruffllc.com
In response to Mr. [redacted]. Woodruff LLC has been in business since 2004 and we do not scam people. The reason you got a voice mail...
was it is my direct line and I was away from the office for a few mins. We were sent an invoice to us from City Plumbing. I sent MR. [redacted] a copy of this invoice just today. I will also send City Plumbing the copy they sent us in case it was an error on their part. I still have no confirmation from City Plumbing the bill is paid, but if so we will close the account and nothing will be reported to the credit bureau. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] was in business for 40 years and look what he did, so I'm not sure what being in business since 2004 has to do with this case. I was notified by city plumbing that they HAD notified Mr. [redacted] that this bill was paid, Even the invoice I received from Mr. [redacted] himself shows "PAYMENT RECEIVED" in the lower left of the statement. In the letter he states he thought it was a mistake, (why didn't he call City Plumbing to verify instead of calling me for payment on a bill I had already paid) but at the same time, I receive a letter from Mr. [redacted] stating I had 30 days to dispute this or it would go to the credit bureau. I would like clarification from Mr. [redacted] that this matter has been resolved on his end. If not, the next step will have to be litigation.
Final Business Response /* (4000, 9, 2015/09/04) */
The issue has been resolved. The account was sent to us in error. We do however do not call our clients on every document they send us to see if it has been paid, that is their responsibility to contact us it is paid. Our client did contact me it was paid yesterday 9/3/15 and should not have been sent to us. Nothing has been reported to credit and the account is closed in our system. We apologize for the misunderstanding and the error itself. I was only trying to prove we did not just make this up out of the thin air, it was sent to us and it was sent in error by our client. Thank you.
Final Consumer Response /* (2000, 11, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the answer, but I still question their business practice of trying to collect a debt on an invoice they have, that states it has been paid!
Initial Business Response /* (1000, 10, 2015/06/15) */
we recv'd information from our client that she may have been the responsible party for a minor regarding a medical debt. A credit report was pulled for skip trace efforts to contact Ms. [redacted]. Then we learned this was not this issue and she...
was not the responsible party after all. So im working w/ Experian to get the inquiry removed and we apologize for the miscommunication and the issue at hand. Thank you.
Initial Consumer Rebuttal /* (3000, 12, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company knew when they called me that I was not the responsible person on the account as [redacted] was over the age of 18. I am awaiting word from Experian that the company has removed the inquiry on my account. Once I hear it has been removed, I will consider this matter resolved. Thank you.