Woodruff Property Management Co

Ms [redacted] and a male acquaintance (not on the lease) came into the Sugar Mill office on 10/to speak with the property manager regarding not turning in a day noticeIt was explained to both parties that the day notice was required but if the possession of the apartment was returned to management by November 3rd, the pro-rated rent would be charged as a Notice Fee and added to the Final Account Statement that Ms [redacted] could then make monthly payments onIt was also explained that if possession was not returned to management by November 3rd a late fee would be incurred and this amount could not be added to the Final Account StatementManagement did offer to differ the garage amount due of $until Ms [redacted] moved out and added to her Final Account Statement since she could not financially afford to pay it in OctoberMs [redacted] informed the property manager that she had planned to have her belongings moved out by 11/( as also mentioned in claim # [redacted] ), but would try to have everything moved out by November 3rd, a few days early so she could add the amount on to her Final Account Statement and avoid the late fee.As of today, 11/17, no pro-rated rent has been received and Ms [redacted] is still in possession of unit A late letter was sent to Ms***'s door by our Courtesy Officer on 11/and a day demand letter was sent to her door on 11/as well.On 11/the unknown male acquaintance that came into the office in October as mentioned above came into the office very upsetHe flung the letters at the on site assistant manager nearly hitting her in the faceManagement asked him to please calm down in which he stated he would not and proceeded to yell at the staffIt was noticed by the property manager and the assistant manager that this unknown hostile male was carrying a gun on his waste beltThe office staff felt threatened by his aggressiveness, anger and refusal to leave the property at which point the manager called the on site Courtesy Officer, a Sargent with the Columbus Police Department, and a Sugar Mill Maintenance TechBefore leaving he asked for a contact name and number of the person over the property at the corporate levelThe property manager gave him this information immediatelyMs [redacted] was not in the office when this incident occurred nor was she on the phone with the unknown maleMs***'s complaint regarding anyone on staff being rude or sarcastic is based only on "hearsay" from the unknown male acquaintance and should be disregarded.Legal proceedings have been started by management to legally maintain possession of the unit as it has not been paid for not has possession been given back to managementAt this point there is no certainty that Ms [redacted] will return the keys to management at allOnce keys are returned to management and a Final Account Statement has been completed with any charges due Ms [redacted] can start the payment processThis cannot be started until possession has been given to management

I have spoken to the resident about this situation and the charges, she does understand the charges and has agreed to pay the amount dueThe residents received emails stating the balance was going to collections for non payment yet they had only just received the billThey were not able to get in touch with the manager and reached out to the Revdex.com for help in avoiding their account being turned over to collectionsI assured the resident that her account has not been turned over, went over charges and she will be making a payment through her portal in the next few days

I spoke with Ms [redacted] on Monday afternoon, June 13, in regards to her concernsWe discussed that we have increased our courtesy patrol to control and avoid incidents such as the ones she mentioned in her letterI truly understand her concernsWe spoke in length and I gave her my direct cell phone number should she not be able to reach someone immediatelyWe also discussed dates and times that she is seeing lease violations which will allow me to focus our efforts in these areasWe ended the conversation on a positive note and I feel that we will be able to reassure Ms [redacted] that Whisperwood is the perfect community for her and her family.Sincerely, [redacted] Property Manager Whisperwood

Thank you for allowing us the opportunity to respond in reference to complaint ID ***All service requests were handled in a timely manner. A service request was entered by Ms*** on June 22, 2015 advising the A/C was not cooling properly. It was closed in the computer system on June 28th, however the capacitor was replaced prior to that day on the 25th of June. There can be a lapse between the days that the tech completes the work and when the service request is actually closed out in the system. The completed service request for June 25th is attached. Again, the office was not notified that the resident had to stay elsewhere.
In regards to the service request for the leak under the kitchen sink, the pipe was repaired on May 8th. A follow up was completed on June when a service request was submitted that the garbage disposal was not working. No leaks were found and the disposal was working properly. Both service requests are attached.
In an effort to appease Ms***, the late charge for September's rent will be waived considering keys were turned in on August 22nd. As previously agreed, we are more than happy to make payment arrangements on the final account balance which will be mailed to Ms*** this weekThank you again for the time and opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thanks so much for mediating this issue.
I find it really absurd that the management expected me to tell them how to uphold their end of the contract to give me an apartment that is in a livable conditionI also find it absurd that they consider the timeframe for the response to the requests timelyWhen I called to complain about the broken air conditioning, it was evening time and even then, I had to turn all the fans on to try to keep the temperature down but it kept going higher until I could not take it anymoreI believe that if I called to complain about the broken air conditioning in the evening time and said the apartment temperature was at degrees, that any responsible management would think ahead on how anyone would be able to sleep in that condition or how the condition could worsen during the day time especially in a summer month, and make accommodations to make the apartment habitable immediately or provide a temporary accommodation that is habitableI do not have to request for thatThe temperature went up over the next couple of days as expected.I have never seen these documents attached by the property management before, I however, remember calling the emergency line a couple of times from 06/22 and they kept telling me they hadn't got to my apartment yet due to high call volumes for air conditioning related service requests and they will notify me when they do, the notice came in my email on 06/The air conditioning broke again weeks later and it still was not treated as an emergencyAs for the kitchen sink, there was a leak under it for several weeks, that is not something to make upI recently got a bill from the management, utilities includedBy the time I pay this bill, I would be paying for months and days for cable ($35/ month) and trash ($20/month) even though my stay from 11/14/- 08/22/is only months and days (or months and days depending on how the months and days are calculated)I believe I should not be doing the management's accounting for them (just like I should not have to ask before they uphold their end of the contract)My stay at this apartment complex was short enough for me to go through each bill and scrutinize itI already called Apex billing, the company they use for utility bills, and they told me they had nothing to do with it and I should contact the property management.
Finally, I consider it an insult on my intelligence when I am being told I am being appeased by taking off a charge that the management added in error.In the spirit of justice and fairness, I would like the management to work on the utility bill and ensure that they send me an accurate bill based on the number of months and days I lived at this apartmentAlso, I would like the management to pay for my lodging and meals for the seven days I was displaced from my apartment due to poor living conditionsThank you[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thanks for responding promptlyThe first document attached is my lease agreementThe second document attached is a correction on my lease start date, and should replace the first page in the first attachment, every other page stays the same
My lease is supposed to
expire 11/13/and it did state there would be penalties for early cancellation- actual rent or fees equaling rent charged to pay through days notice, another fee of one month's rent and forfeiture of security deposit.
Thank you!
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from Woodruff Properties states that they are sorry for any confusion and promises that Ms*** *** may have madeThis situation does not stem from Ms***When my fiancé and myself first agreed on leasing details with Ms***, it was while she was an employee of East Lex Management CompanyTwo months later, we received a notice from her that she was no longer manager of Legacy Condominiums and that my new POC was Ms*** ***I have emails from Ms*** stating that Woodruff Properties would honor the original agreement between myself and Ms***I have attached all emails between myself and herThese emails led myself and my fiancé to believe we were safe with Woodruff Properties and that the security deposit (albeit half a security deposit, as was originally agreed upon by myself and Ms***, and honored by Ms***) would hold a unit for us till August, our modate, at which time we would sign a lease.
I have made numerous requests of Woodruff Properties to provide evidence showing any attempted contact was made by them, in regards to myself or *** ***, my fiancéNo such evidence has been providedAs such, I request that Woodruff Properties please reimburse me for not only the half security deposit ($407.50) and the application fee ($35), but also for all damages incurred due to their negligence requiring me to travel to Auburn, AL, and find a new rental locationThis includes repayment for loss work time ($based on aa total of hours I had to take off for a GS-Step pay scale) and travel costs ($per mile, per the Defense Travel website, totaling at $for travel to and from Auburn [miles], as well as travel to and from multiple real estate agencies and their respective units, totaling $[miles]).
This amounts to a total reimbursement cost of $Woodruff Properties has currently agreed to reimburse me for $(security deposit + application fee)I request a reimbursement of the remaining $
Regards,
*** ***

Woodruff Property Management company would like to express their sincere gratitude to Mr*** service to our country*** *** signed a lease for roommate matching with Woodruff Property Management Company for Creekside of Auburn on July 18, in the Creekside office
She did not know who her roommates would be at that timeWith roommate matching, we like for residents and future residents to match themselves based on the resident profile sheet they fill out when signing lease documentsManagement prefers residents match themselves so that residents can pick who they want to live with at CreeksideAfter looking through resident profile sheets, *** *** confirmed with Creekside staff via telephone on July 23, that she would like to be placed in *** *** with four other roommates who were planning to live togetherCreekside then followed up with an email copying *** *** and the other four roommates of the living arrangements for *** *** from 8/8/15-7/31/On Creekside resident profile sheets, residents are able to notate if they would like to bring a pet of their own into the unit*** *** noted that she would not be bringing a pet when she moved in to *** at Creeside. On September 18, Mr. & Mrs*** came to the Creekside office complaining that one of Madison's roommates had an unauthorized cat and an unauthorized rat living in the unit. The *** requested to the Creekside staff to not mention their names during addressing the unauthorized pets with the other roommate in fear that the other roommates may be unhappy with their daughter. Creekside expressed that they do not get involved in roommate conflict amongst roommates but would be glad to address the unauthorized pets. Creekside immediately sent an email to all residents and cosigners addressing the unauthorized cat and rat. The cat required a pet fee and additional pet rent. The rat had to leave the premises immediately. The *** demanded the roommate with the pets be evicted from the *** immediately. Creekside tried to explain that we were not going to evict a tenant due to an unauthorized pet. The *** claimed their daughter had a pet allergy. Creekside requested documentation and it has not been provided. The *** claimed one of the roommates was aggressive towards their daughter and they went to the police. Creekside requested documentation or the name of the police officer they talked to and that has not been providedLater in the afternoon on September 18, Mr*** came back to the office and said there was an altercation between his wife and one of the roommates at the unit. The Creekside staff explained that we would have to reach out to the other roommates to check on their wellbeing. Staff went to the *** and found two roommates. They were able to show video footage of Mrs*** and one of the roommates in a verbal altercation where profanity was used. At that time, Creekside staff informed Mr*** that we would not be getting involved in the roommate issue any further. Mr*** expressed that he wanted his daughter out of his lease. Creekside staff expressed they would not be releasing them from the lease. The roommate had the pets upon move in and nothing was brought to management's attention until six weeks after move in due to roommate conflict
Over the next few days, each of the other four roommate's parents called our office expressing disappointment and concern over the behavior of Mrs*** inside *** *** on September 18, 2015. The *** repeatedly called the Creekside office and Woodruff Property Management Company's office demanding to be let out of their lease. Each time they were told they could find someone to take over the lease or pay the lease in full. We are not releasing them from the lease but we would advertise that bed in that *** as available to try to help the *** fill the bed

I believe since I vacated the apartment, it is not considered rent anymore but a fee and I believe fees should not be assessed "late rent" charges. I told the management to let me know the fees due (which should be less the assessed utilities for the dates in August I did not stay in the apartment but that I already paid for). Also, before I dropped off my keys, I asked them to work on a payment plan with me which they say they are willing to look in to. I am just amazed that I'm getting more charges and I do not even have my correct bill yet. I worked with them and was patient with them when the apartment was falling apart and I would sometimes have to sleep outside my home, them doing the same is not too much too ask.

Thank you for taking the time to provide us with feedback of your concerns. The Maintenance problems have been observed and taken care of. We weren't able to find any standing water in the dishwasher and it seemed to be draining...

properly on November 9th,2015. Pest Control came out on Wednesday November 11th and November 18th to address any pest control issues. I followed up with the resident and she stated that her Dishwasher was working properly and that Pest Control came out and addressed her pest control issues as well. I hope that my previous correspondences have satisfied the resident and that we can continue to provide her with excellent customer service the Woodruff Property Management is known for.

Woodruff Property Management Co. just recently took over management for Legacy Condominiums and have made several attempts to contact Mr. [redacted] and his fiancé.  [redacted], who was an employee prior to the take over and is no longer an employee with us and is who Mr....

[redacted] began his leasing process with. We greatly apologize for any confusion or promises she may have made. We have offered Mr. [redacted] another apartment home at our other communities in the Auburn/Opelika area as we do not have one available on August 1 at Legacy.  We would be happy to rent another unit to him! At this time only half of the security deposit has been paid. We are refunding that in full to Mr. [redacted].  Again, our apologies as it was not our intention to cause any confusion.

[redacted]
*
[redacted]
[redacted]
...











 
 
 
 
Please accept this as Woodruff Property Management's response to the below complaint. 
 
Thank you for allowing us the opportunity to address the following issues. It is always Woodruff's goal to make sure that every resident has a wonderful experience in their apartment home. We are sorry that Ms. Walton has not been totally satisfied and we are doing everything within our means to make sure she has a positive experience. I just spoke with Ms. [redacted] and the majority of the issues listed have been addressed and resolved. We have unclogged her sinks, we have resurfaced her bath tub and treated her apartment for pest control. We have a painter coming to look at any peeling paint in her apartment and have ordered a new bedroom door that will be installed as soon as it comes in. Ms [redacted] also informed me that she was having issues with a window sticking and spiders as well as a hole that needs to be sealed in her kitchen area. We have agreed to address these issues within the next week. I feel that this will complete the items requested. Please let me know if you need any further information.
 
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The second paragraph of their response is not true. It doesn't matter much because they found the apartment in the good condition I left it in, however, it is not true that I did not contact the office prior to move-out. I asked for a move-out inpection the day before I dropped my keys off and I was told the policy was discontinued and that they would go back to check on the condition of my apartment after I had dropped off my keys. (I took pictures of the apartment upon move-out because of this). On my way to the airport, I dropped off the keys. The lady I dropped them with wanted to do the check out with me then and I reminded her what she told me the day before, she then told me she was just wondering if I was still interested in the walk through and I told her I did not have the time to do that at the moment.
The third paragraph stated that I got the amount of the pro-rated rent, I need to know how they got this across to me. Before my move out, I called the office manager about a payment plan for the fees that will be due when I move out, and she told me I was going to get my final bill after I move out and they usually work on a payment plan. Like I said, earlier, this is what I was waiting for and not an email with even more penalties.
The fifth paragraph is not true. The person responding to this complaint probably never was physically present in this location or is outrightly lying. I attached examples of delayed responses to this email. My air conditioning was more out than functional. As attached, you will see I dropped a request that it was blowing warm air on 06/22 and they only fixed it on 06/28. This was the in the heat of the summer and I ended up with a huge electricity bill because the air conditioning kept running non-stop. A lot of these days, I had to find somewhere more comfortable to sleep. I called everyday and the response from maintenance was that they are having a lot of air conditioning issues and they will eventually get to mine. I had a leak under my kitchen sink that did not get fixed for 6 weeks!
I was a very good resident when I lived at this apartment complex and I am a reputable person too. I paid my rent on time. Most times, days before the first of the new month. They can go ahead and check their records. I do not appreciate being cheated or lied on.
 
Thank you.

I have spoken to the resident about this situation and the charges, she does understand the charges and has agreed to pay the amount due. The residents received emails stating the balance was going to collections for non payment yet they had only just received the bill. They were not able to get in...

touch with the manager and reached out to the Revdex.com for help in avoiding their account being turned over to collections. I assured the resident that her account has not been turned over, went over charges and she will be making a payment through her portal in the next few days.

I spoke with Ms. [redacted] on Monday afternoon, June 13, 2016 in regards to her concerns. We discussed that we have increased our courtesy patrol to control and avoid incidents such as the ones she mentioned in her letter. I truly understand her concerns. We spoke in length...

and I gave her my direct cell phone number should she not be able to reach someone immediately. We also discussed dates and times that she is seeing lease violations which will allow me to focus our efforts in these areas. We ended the conversation on a positive note and I feel that we will be able to reassure Ms. [redacted] that Whisperwood is the perfect community for her and her family.Sincerely,
[redacted]
Property Manager
Whisperwood

September 15, 2015
The following is in response to Revdex.com Case # [redacted]
Our policy on terminating a lease prior to its expiration is included
in our lease agreements as well as our policy on sub leasing and is signed by
every resident prior to move in. We had
no prior knowledge of this tenant being permitted to work for their employer
for only a specified amount of time.  It
is unfortunate that the employer was unable to secure a new permit for the
tenant and relocation was necessary.
This tenant did bring keys by the office to their unit on 8/22/15 but
stated she was in a hurry and was not interested in a move out inspection.  No communication with tenant regarding a move
out inspection was made prior to her dropping keys.  We completed our inspection of the unit the
same day and found the unit to be in good condition as no damages were assessed
to tenant.
Tenant gave notice on 7/11/15 and was notified the same day in writing
of what her rent amount would be for the pro-rated portion of September.  It also indicates when the amount is
due.  Our system generates notices to
every unit that has a balance after the due date.
We do extend payment arrangements to our tenants that leave with a
balance due and will be extended to this resident. 
All maintenance requests once submitted by resident were handled in a
timely manner and was not made aware at any point that it was necessary for
resident to stay elsewhere.
Our company prides itself on how we treat our residents.  We do not charge fees that are not owed and
take every opportunity to give great customer service, which is why we extend
arrangements in situations such as these.
We hope this tenant has gained wonderful new employment and has great
things moving forward.
Thank you for the opportunity to respond.

Ms. [redacted] and a male acquaintance (not on the lease) came into the Sugar Mill office on 10/14 to speak with the property manager regarding not turning in a 60 day notice. It was explained to both parties that the 60 day notice was required but if the possession of the apartment was returned to...

management by November 3rd, the pro-rated rent would be charged as a Notice Fee and added to the Final Account Statement that Ms. [redacted] could then make monthly payments on. It was also explained that if possession was not returned to management by November 3rd a late fee would be incurred and this amount could not be added to the Final Account Statement. Management did offer to differ the garage amount due of $120.97 until Ms. [redacted] moved out and added to her Final Account Statement since she could not financially afford to pay it in October. Ms. [redacted] informed the property manager that she had planned to have her belongings moved out by 11/10 ( as also mentioned in claim #[redacted]), but would try to have everything moved out by November 3rd, a few days early so she could add the amount on to her Final Account Statement and avoid the late fee.As of today, 11/17, no pro-rated rent has been received and Ms. [redacted] is still in possession of unit 1009. A late letter was sent to Ms. [redacted]'s door by our Courtesy Officer on 11/07 and a 3 day demand letter was sent to her door on 11/10 as well.On 11/12 the unknown male acquaintance that came into the office in October as mentioned above came into the office very upset. He flung the letters at the on site assistant manager nearly hitting her in the face. Management asked him to please calm down in which he stated he would not and proceeded to yell at the staff. It was noticed by the property manager and the assistant manager that this unknown hostile male was carrying a gun on his waste belt. The office staff felt threatened by his aggressiveness, anger and refusal to leave the property at which point the manager called the on site Courtesy Officer, a Sargent with the Columbus Police Department, and a Sugar Mill Maintenance Tech. Before leaving he asked for a contact name and number of the person over the property at the corporate level. The property manager gave him this information immediately. Ms. [redacted] was not in the office when this incident occurred nor was she on the phone with the unknown male. Ms. [redacted]'s complaint regarding anyone on staff being rude or sarcastic is based only on "hearsay" from the unknown male acquaintance and should be disregarded.Legal proceedings have been started by management to legally maintain possession of the unit as it has not been paid for not has possession been given back to management. At this point there is no certainty that Ms. [redacted] will return the keys to management at all. Once keys are returned to management and a Final Account Statement has been completed with any charges due Ms. [redacted] can start the payment process. This cannot be started until possession has been given to management.

Woodruff Property Management and Sugar Mill Apartments use the GAA standard lease. By signing this lease on November 10, 2012 as well as her renewal lease on November 11, 2013, Ms. [redacted] acknowledges / accepts all terms of the agreement. Per the lease Ms. [redacted] signed, she is required to...

submit to management in writing a 60 day notice, which is valid from the date the notice is received.
Ms. [redacted] contacted the rental office on September 30, 2014 via email to submit her vacating notice. Due to the date in which the notice was submitted / received, Ms. [redacted]'s financial obligation to Sugar Mill Apartments for unit #1009 is November 29, 2014 totalling $952.17 for November's rent. In regards to the garage lease, Ms. [redacted] is required to submit in writing a 30 day notice to terminate the lease. When Ms. [redacted] emailed her notice to the Sugar Mill leasing office asking to submit a 4 day notice on garage [redacted], [redacted], the Property Manager, replied to her informing her of the 30 day notice and suggested she keep the remote until November 30, her pay through date. Her financial obligation for garage [redacted] is $120.97.
An email was sent to Ms. [redacted] on October 4th by [redacted] explaining the payment arrangement Woodruff Property Management has regarding unpaid  balances. It was suggested Ms. [redacted] utilize this agreement in order to help her financially.
Our ability to re-rent the apartment as well as the garage does not constitute Ms. [redacted] not to fulfill the contractual agreement she entered into regarding her leases.
Please see the attachment of the Apartment Lease, paragraph 6 & Lease Provision 6 explaining the Non-Renewal Policy.
Please see the attachment of the Parking Garage Lease, paragraph 5 explaining the termination policy.