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Reviews Woodruff Property Management

Woodruff Property Management Reviews (17)

Complaint: [redacted] I am rejecting this response because:I need to forward to you a copy email of [redacted] as below, the regional manger of [redacted] ***; She stated that the security deposit check is in ***'s name, the broker's name and not in [redacted] ***'s name while Woodruff kept lying that the check is in the [redacted] nameI am really sick and tired of this dishonest mannerIt seems that we are just going around in vicious circle.I had proved to Revdex.com in my quoted email last time that I asked them to issue check in my nameNow they can't deny that so they turn around and use another trick, lying that they wrote the check in [redacted] name while they actually told me that they sent check in ***'s name!! And also [redacted] confirmed in her email that the check is in [redacted] ***'s nameNow that I have to sell the house because of the costly repairs so I use another sale agent and have nothing to do with [redacted] ***'s service They are obviously trying every trick now to not return my security deposit check to me in a honest mannerPlease use this email as my rejection to their twisted and dishonest claims over and over againIt looks like a waste of our time to deal with people like thatI will have to look into legal channels to make them pay their duePlease post this rejection of mine to Revdex.com complain platform manually as I cannot forward email of [redacted] to my response to Revdex.com complainI do strongly reject Woodruff claims and their refusal to resolve this complain in a professional, honest mannerIf they honestly want to resolve this complain they can just simply contact [redacted] *** to clarify and cancel the check in wrong name and issue another one in my name as simple as that!!! I just received an email from [redacted] ***, the regional manger of [redacted] ***I asked her to clarify what name Woodruff's check made out to and please see below FW as her reply to me in BOLD: Woodruff did made the check out to the wrong legal name on purpose: [redacted] !! I have not heard such itic name for a professional management owner to make check to??!! This name is illegal and not on [redacted] account as [redacted] had explained therefore she has to destroy the check as it is no use to themWoodruff has acted against my instruction in to make out check to the wrong name therefore he will have to issue me another check according to Federal Real Estate LawHe has no right to keep my money because it is entirely his fault to make this stupid excuse on purpose to cheat me of my security deposit checkI give him the last chance to comply with the law in an honest way: issue another check in my name with the same amount of $ My new agent [redacted] of [redacted] will come and pick it up at his office when it is ready Woodruff can check this info out with [redacted] herself about the check if he truly want to comply with the law and resolve this issue in a honest mannerAll her contact details are there Sincerely, [redacted] ***

This tenant, while on the phone, was rude and verbally abusive I requested that all communications be in writing When I sent my last email asking for rent to be paid he responded that I was harassing him and that if I tried to contact him again he would call the police We leased the property to the tenant The owner moved to [redacted] and was having trouble collecting rent so they hired us to manage the property The tenants were notified in writing that the rent needed to be paid to Woodruff as required by the lease No payment has been made to date A Demand for Rent or Possession has been posted to the property

On October 23rd at 4:pm we received an email from Mrs [redacted] saying that we were to send the check to [redacted] - [redacted] Asset Management - [redacted] *** Which we did

We will cut another check tomorrow in the name of [redacted] and have it ready for [redacted] as [redacted] is apparently no longer being used This is the third property manager we have been directed to get the security deposit to since we terminated our contract

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

From the broker who was managing this property [redacted] ***:"This account was transferred to me in September 2015 from [redacted] **. who disclosed that they had several issues with Ms. [redacted] and the Home Warranty Company she required for repairs. Their move in inspection noted that the property was... in a neglectful state upon the tenants moving in. The dryer was broken, there was debris covering the side yard, trees hitting the house, water damage, old/drafty windows that did not close, dry wall damage, missing closet doors, outdated appliances, and the flooring and walls were both worn with marks. Upon my own inspection, I found the house to be clean, despite these issues. They took care of the house, were respectful and paid on time, usually early. However, the dishwasher, microwave, dryer, garage door, the furnace, and the stove were all broken. The tenants had to purchase their own dryer and stove because the previous management company was taking weeks to get it done. The plumbing system had fallen apart in the house, along with the water heater that she had to replace- leaving tenants with no hot water for 7 days. I found the work order requests from the tenants to be within reason. They had not caused 20 year old appliances, nor the garage door to break, nor damaged the plumbing system as was insinuated by Ms. ***. Over the course of 4 weeks, I worked many extra hours at no cost to Ms. [redacted] to work with the warranty company to get the appliances replaced and/or repaired. Things were relatively calm for the next few months until there were additional leaking pipes in the kitchen, a rotted fence blown down, and clogged gutters, which were all quickly resolved. When the tenant's stove that they had purchased broke, they abandoned the property. They were on a month to month lease and were/are responsible for one more month of rent. Here is their message to us:"we vacated the property at [redacted] ***. after long battles in the past with the home warranty company, we decided to move out after the stove/oven we purchased stopped working recently, we didn't want to wait 5-7 days for a decision from the home warranty company to have anyone come just to look at it and then wait another 5-7 days for the fix, like we did with the hot water heater we went 7 days with no hot water, the oven that came with the home had 2-3 different repair men come out and nothing was ever resolved, so we had to purchase our own oven. the windows on the home are original and do not work properly or work at all, this raises safety and health concerns. the upstairs shower has began leaking again after being repaired 3 times, the downstairs drywall in the laundry room is covered in mold. it took several months to get the fence fixed. the original washer failed and flooded the basement and carpet, there is a washer, dryer and a hot water heater that do not work that where left in the home after we where told the where to be removed. we have dealt with the large pile of yard waste on the north side of the home.the fireplace is unsafe, it moves and isn't attached to anything. sorry we left like this but we have had enough with the home and the "home warranty company."I immediately scheduled an inspection that was performed within 24 hours. Then tenants told me that they were making a payment the day before they abandoned the property, but that turned out to be false. Ms. [redacted] called and emailed again and again, demanding to know if the tenant's paid rent. I had advised Ms. [redacted] time that they did not. We uploaded the inspection document to Ms. ***'s portal for her to immediately view, then emailed it to her when she claimed she could not access it. I emailed Ms. [redacted] that the property needed excessive work done in order to get it ready for a new tenant. There was no significant damage beyond wear and tear when comparing the move-in and move-out inspection. When Ms. [redacted] began accusing me of "robbing her, hiding information, mistreating her, being hostile, manipulating her, having delayed tactics" and said that I talked her new property manager out of working with her, I contacted the owner of our company and said that I could no longer subject myself to the harassment and threats. I disengaged from communication with Ms. [redacted] as her emails and phones calls were abusive. On 10/17, " [redacted] ," the new property manager contacted me to schedule a time to get the key. On 10/18, I provided him with the key and he said that he would not accept the security deposit from us and instructed us to send it directly to Ms. ***. I was receiving two different messages from [redacted] and Ms. ***. On 10/19, [redacted] messaged me that he was not going to manage [redacted] **."From J. [redacted] : On October 22nd Mrs. [redacted] emailed me that [redacted] tried to come by the office to pick up the checks and documents. This is a false statement. [redacted] told us on October 19th that he would not be working with Mrs. ***. On Sunday October 23rd I requested the contact information for Mrs. ***'s new property manager so that I could send the security deposit check and all documents associated with her account. This information was finally provided. The security deposit check (made out to the new property management company) and all documents, were put into the mail to the new property management company on Monday the 24th, and Mrs. [redacted] was informed of this action.

Complaint: ***
I am rejecting this response because:On 10/14/*** wrote to Woodruff: "Please send the check in my name and all other docs to this address:'I did not instruct them to send check in *** *** nameThey know it's wrong practice among PManagement to send check to Staff's name and tried to mess it up for me.*** *** has received the check in *** *** name and said they destroyed it!!So another check in my name should be sent to my Texas address on file as my resolution stated.If they try to make it impossible for this one simple step of cooperation and it proved they don't have goodwillAnd so I will have to response with legal action for compensation through neglect ion
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/11) */
MrsUtley, per the lease and CO state security deposit law we have days from the end of the lease to process all work orders and return the security deposit, with a move-out calculation, and close out the tenants accountWe should be done
with this process within the next hours, which less than days from the day of move-out

Initial Business Response /* (1000, 6, 2015/05/26) */
Mrs*** when the rent isn't paid by the 4th we get an automatic notification and the broker calls the tenant and posts a - day Demand for PaymentIf the payment bounces (like it did in January) we have to re-postWhen a lease
violation occurs we post a Day Demand for Compliance or PossessionIf the tenant is having a party, they have three days to complyWhen they have *** on the premises they have three days to complyFrankly, I understand your frustrationI spent many hours dealing with these terrible tenants and their lawyers (one of the tenants is disabled and mentally unbalanced and was extremely hard to work with - even his lawyer had trouble getting him to understand that he couldn't sub-lease your residence)We didn't do the least we could, we did the most we could within the law and with particularly bad tenantsI am refunding you one months property management fee as I can understand your point of viewI wish things had worked out better, but we did do the best we could in the situationI hope you find this satisfactory
Initial Consumer Rebuttal /* (3000, 8, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, it's *** And secondly, my name is ***, not *** So much for "Personalized service in an impersonal World" After a year, I would think your company could at least know my nameYou have a point Promise you post on your site as one of the selling points for bringing in buisnessSeveral of those promises were broken "Promises" you don't break promises to your customersWe have had many discussions since this was writtenThe repeat repairs for work done twice and for the repairs that I specifically told you not to do because it was not the correct fix for the problem add up to more than a measly property management feeI paid $for a worthless repair and paid again $to get it right for a simple oven repairThis cost was avoidableYou never refunded me $The tenants altered the sprinkler system and I had to take care of it, not once, but twice @$each, you ignored the tenants complaint that a light fixture wasn't working for a monthThey reported they were going to take things into their own hands, and did, and your company let me suffer the cost of that repair in the form of $338, and then again you replaced that fixture for $with no reason as to whyYour company seems to have mismanaged the tenants security deposit money and are now trying to wheel and deal with me on things that were damaged or altered because of the fear of going over the damage depositThere is not enough deposit left to cover these things and now potentially bills - including their water billsThe invoice for cleaning and hauling is $2,165? I've gone over the list with one of your property managers and there's a charge of $no one can account forThe work is sub-par at bestI had to call a different property management co and ask if they would come look at the "deep cleaning" listed on the invoice and carpet cleaning that to me was charged and not doneSeeing that NO one from your company would do a walk through or manage anythingIn his professional opinion(and he has used the company *** *** He said, It was done very poorly and the carpets not done at allI have that in writingThe tenant should have been out on the last day of APRIL and was still there the 12th of MayI was told that an eviction notice would be filed and that by the 11th your Co would meet the Sheriff and have or of your guys move everything outNopeThat didn't happenThe invoice for the cleaning and hauling says it took hours, but your company hadn't been responding to multiple attempts from me trying to get a walk through or updateWhen I finally got an audience with the manager assigned to my house for whom I never met until then, TWO WEEKS after the tenants left and cleaning and hauling per invoice should have been complete, but it wasn'tTo add insult to injury, he was belligerent and extremely unprofessionalHe lead me into conversations by asking what it is he could do for me, I would say the cleaning isn't done correctly and he would say, well, I'm not the one who cleaned itObviously not interested, obviously putting me offI'd tell him of the maintenance issues, list the things that were altered and again he stood there and said, well, I'm not the maintenance manHe finally stomps off telling me, everything is not his problemHe's not my manager any moreLeaving with a house full of cleaning crewI do have witnesses to this interactionIt seems your company wants to blame the tenant for everythingThe tenants were awful, we agreeYour company chose those tenantsTake responsibilityYou have a tenant assurance guarentee promiseI asked that the tenants be evictedThat is on the tenant portalYou did not evict them, my property suffered them, I suffered them, lest you forget they got my contact number off the owner/tenant portal, called me, texted me,etccomplained about the management coand as you keep pointing out, you suffered themYou have a promise to not nickel and dime through maintenance repairs, I was gougedYou have a promise for prompt responsiveness, that was was broken not only to me, but the tenantsBut I have gone over and over the lack of interest, the non-management, the lack of response, the incredulousness of my interactions with your managers and the unbelievable actions of maintenance guys using bath/shoer caulking to caulk around a fireplace among other strange behaviorCan you simply not see how crazy and ridiculous this is? I don't owe your company a management fee if you didn't manageYou seem to have bailed on me and property because your company brought in tenants that intimidated you, so in saving yourself problems, you threw me under the busHaving all these negatives come to light, and seeing the many promises that have been broken, and here it's June and there's still loose ends, and your company is doing everything in it's power to not fess up to the multiple mistakes and take responsibility and refund meWe discussed: Fair compensation would be a refund of the money I was charged to have a manager that didn't take the management of the property, me, and the situation seriouslyNot for the whole year, but for the months a replacement manager was assigned beside the originally assigned manager couldn't get along with the tenants
Fair compensation would be a refund of the money I was charged to have a manager that didn't take the management of the property, me and the situation seriouslyx $= $1,Out of that $1,665, I want *** paid $property management "fee" for the two days he stepped up to run damage control, and listen to how things have been going horribly wrongI had to drive to your office to get this serviceI don't owe anyone $for days of workI was trying to reward good businessYou offer the service promised, you get paid; You don't offer the service you promise, you don't deserve payYour manager *** owes you, and maybe *** too for having assigned these tenants and as employees and ambassadors of your company they needed to conduct themselves in a professional mannerMaybe you owe them for making the decision to not uphold promises and for being intimidated by tenants that should have been evictedFrom what you say, this is a rare instanceIt's not my responsibility to pay for services not given, improperly given, and to take being bullied two weeks after the fact that all things should have been done properlyIf this is truly a rare instance and it was obviously botched, then refund me the $Technically $of that covers the incorrect oven repair cost that was never refunded, the cost of the altered and twice-repaired kitchen lighting of $438, the altered sprinkler fix repair twice $The balance is compensation for not having been represented by a manager that I paid forFor a company with over renters and a new buisness starting in Chicago, you can afford to do the right thingI can't recommend your services if this cannot be resolvedI can't recommend your company for managing a property, and I couldn't recommend renting a place through your company knowing the cleaning vendors you hire caulk over mold, charge for work not completed, can't or won't itemize the work doneIf you are an honest company, and this has all been a freak and rare instance, as you have claimed, then please refund me the $and let me and your company part in peaceIt's June 2nd and I'm still trying to get my house in orderToday the dishwasher repairman and boiler repairman comeI never expect you to believe me just from my word, I have documented everything from texts, owner portal conversations, & witnessesBy you not taking responsibility, you are just dragging this outI believe you can do better
Final Business Response /* (4000, 14, 2015/06/11) */
It was ***'s opinion that the dishwasher was wear and tearWe posted day Demands for Compliance or Possession when we learned they were growing MJWhen we inspected days later there was no MJThis is the problem with Day DemandsThey can correct the issue (like growing MJ, or having a noise complaint) then start over again when we leaveThen we post another Demand, they remove the issue, we inspect, they do it againThe sprinkler was altered and we did charge the tenants $for a repair and it is operating properlyIt was my considered opinion that, if taken to court (Colorado is very heavily tenant favored) the magistrate would not allow us to charge the security deposit for repairing an operating systemI understand your frustrationWe rarely have bad tenants (less than in 100) and they are as frustrating to us as they are to you(And they are very, very, time consumingI spent many hours talking to their lawyer to try to correct all issues.) Your refund for months of property management fees has been processed and should be in your bank account within business days
Final Consumer Response /* (4200, 16, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand ***'s opinion, but not everything should automatically be assumed wear and tear until investigated, ESPECIALLY in circumstances where the tenants have been a problem and breaking rules left and rightNo, waitI'm doneI''ve grown very weary of this whole experienceI really don't want any more verbal sparing, this has been two months and counting of back and forth communications after-the-factThank you for finally agreeing to pay back a part of the management feesI cannot recommend your company to anyone after this experience

The check was not made out to the brokers name It was made out to the property management firm, *** *** This is how the transfer of a security deposit from one property management firm to another is done per state law We followed Mrs***'s instructions to send the check to *** ***, and we followed state law Her account is closed She needs to talk to *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I need to forward to you a copy email of [redacted] as below, the regional manger of [redacted]; She stated that the security deposit check is in [redacted]'s name, the broker's name and not in [redacted]'s name while Woodruff kept lying that the check is in the [redacted] name. I am really sick and tired of this dishonest manner. It seems that we are just going around in vicious circle.I had proved to Revdex.com in my quoted email last time that I asked them to issue check in my name. Now they can't deny that so they turn around and use another trick, lying that they wrote the check in [redacted] name while they actually told me that they sent check in [redacted]'s name!! And also [redacted] confirmed in her email that the check is in [redacted]'s name. Now that I have to sell the house because of the costly repairs so I use another sale agent and have nothing to do with [redacted]'s service They are obviously trying every trick now to not return my security deposit check to me in a honest manner. Please use this email as my rejection to their twisted and dishonest claims over and over again. It looks like a waste of our time to deal with people like that. I will have to look into legal channels to make them pay their due. Please post this rejection of mine to Revdex.com complain platform manually as I cannot forward email  of [redacted] to my response to Revdex.com complain. I do strongly reject Woodruff false claims and their refusal to resolve this complain in a professional, honest manner. If they honestly want to resolve this complain they can just simply contact [redacted]  to clarify and cancel the check in wrong name and issue another one in my name as simple as that!!! I just received an email from [redacted], the regional manger of [redacted]. I asked her to clarify what name Woodruff's check made out to and please see below FW as her reply to me in BOLD: Woodruff did made the check out to the wrong legal name on purpose: [redacted]!! I have not heard such itic name for a professional management owner to make check to??!! This name is illegal and not on [redacted] account as [redacted] had explained therefore she has to destroy the check as it is no use to them. Woodruff has acted against my instruction in to make out check to the wrong name therefore he will have to issue me another check according to Federal Real Estate Law. He has no right to keep my money because it is entirely his fault to make this stupid excuse on purpose to cheat me of my security deposit check. I give him the last chance to comply with the law in an honest way: issue another check in my name with the same amount of $ 1845.00. My new agent [redacted] of [redacted] will come and pick it up at his office when it is ready.   Woodruff can check this info out with [redacted] herself about the check if he truly want to comply with the law and resolve this issue in a honest manner. All her contact details are there. 
Sincerely,
[redacted]

On October 23rd at 4:52 pm we received an email from Mrs. [redacted] saying that we were to send the check to [redacted] - [redacted] Asset Management - [redacted].  Which we did.

From the broker who was managing this property [redacted]:"This account was transferred to me in September 2015 from [redacted]. who disclosed that they had several issues with Ms. [redacted] and the Home Warranty Company she required for repairs. Their move in inspection noted that the property was...

in a neglectful state upon the tenants moving in. The dryer was broken, there was debris covering the side yard, trees hitting the house, water damage, old/drafty windows that did not close, dry wall damage, missing closet doors, outdated appliances, and the flooring and walls were both worn with marks. Upon my own inspection, I found the house to be clean, despite these issues. They took care of the house, were respectful and paid on time, usually early. However, the dishwasher, microwave, dryer, garage door, the furnace, and the stove were all broken. The tenants had to purchase their own dryer and stove because the previous management company was taking weeks to get it done. The plumbing system had fallen apart in the house, along with the water heater that she had to replace- leaving tenants with no hot water for 7 days. I found the work order requests from the tenants to be within reason. They had not caused 20 year old appliances, nor the garage door to break, nor damaged the plumbing system as was insinuated by Ms. [redacted]. Over the course of 4 weeks, I worked many extra hours at no cost to Ms. [redacted] to work with the warranty company to get the appliances replaced and/or repaired. Things were relatively calm for the next few months until there were additional leaking pipes in the kitchen, a rotted fence blown down, and clogged gutters, which were all quickly resolved. When the tenant's stove that they had purchased broke, they abandoned the property. They were on a month to month lease and were/are responsible for one more month of rent. Here is their message to us:"we vacated the property at [redacted]. after long battles in the past with the home warranty company, we decided to move out after the stove/oven we purchased stopped working recently, we didn't want to wait 5-7 days for a decision from the home warranty company to have anyone come just to look at it and then wait another 5-7 days for the fix, like we did with the hot water heater we went 7 days with no hot water, the oven that came with the home had 2-3 different repair men come out and nothing was ever resolved, so we had to purchase our own oven. the windows on the home are original and do not work properly or work at all, this raises safety and health concerns. the upstairs shower has began leaking again after being repaired 3 times, the downstairs drywall in the laundry room is covered in mold. it took several months to get the fence fixed. the original washer failed and flooded the basement and carpet, there is a washer, dryer and a hot water heater that do not work that where left in the home after we where told the where to be removed. we have dealt with the large pile of yard waste on the north side of the home.the fireplace is unsafe, it moves and isn't attached to anything. sorry we left like this but we have had enough with the home and the "home warranty company."I immediately scheduled an inspection that was performed within 24 hours. Then tenants told me that they were making a payment the day before they abandoned the property, but that turned out to be false. Ms. [redacted] called and emailed again and again, demanding to know if the tenant's paid rent. I had advised Ms. [redacted] time that they did not. We uploaded the inspection document to Ms. [redacted]'s portal for her to immediately view, then emailed it to her when she claimed she could not access it. I emailed Ms. [redacted] that the property needed excessive work done in order to get it ready for a new tenant. There was no significant damage beyond wear and tear when comparing the move-in and move-out inspection. When Ms. [redacted] began accusing me of "robbing her, hiding information, mistreating her, being hostile, manipulating her, having delayed tactics" and said that I talked her new property manager out of working with her, I contacted the owner of our company and said that I could no longer subject myself to the harassment and threats. I disengaged from communication with Ms. [redacted] as her emails and phones calls were abusive. On 10/17, "[redacted]," the new property manager contacted me to schedule a time to get the key. On 10/18, I provided him with the key and he said that he would not accept the security deposit from us and instructed us to send it directly to Ms. [redacted]. I was receiving two different messages from [redacted] and Ms. [redacted]. On 10/19, [redacted] messaged me that he was not going to manage [redacted]."From J. [redacted]:  On October 22nd Mrs. [redacted] emailed me that [redacted] tried to come by the office to pick up the checks and documents.  This is a false statement.  [redacted] told us on October 19th that he would not be working with Mrs. [redacted].  On Sunday October 23rd I requested the contact information for Mrs. [redacted]'s new property manager so that I could send the security deposit check and all documents associated with her account.  This information was finally provided.  The security deposit check (made out to the new property management company) and all documents, were put into the mail to the new property management company on Monday the 24th, and Mrs. [redacted] was informed of this action.

This tenant, while on the phone, was rude and verbally abusive.  I requested that all communications be in writing.  When I sent my last email asking for rent to be paid he responded that I was harassing him and that if I tried to contact him again he would call the police.  We leased...

the property to the tenant.  The owner moved to [redacted] and was having trouble collecting rent so they hired us to manage the property.  The tenants were notified in writing that the rent needed to be paid to Woodruff as required by the lease.  No payment has been made to date.  A Demand for Rent or Possession has been posted to the property.

Complaint: [redacted]
I am rejecting this response because: 
I have repeatedly asked Woodruff to send security deposit check in my name. I still have my emails to them and will send to [redacted] to prove my point if necessary. Woodruff had messed up my instruction and said to sent check to [redacted], not [redacted]. Now [redacted] do not accept any responsibility about the check sent to them. There fore the check sent to [redacted] should be voided and issue another one in my name and send it to my home address in Waco Texas. If woodruff reject this resolution I will have to take legal action and look into compensation.
Sincerelly
[redacted]

We will cut another check tomorrow in the name of [redacted] and have it ready for [redacted] as [redacted] is apparently no longer being used.  This is the third property manager we have been directed to get the security deposit to since we terminated our contract.

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Address: 6407 Flat Rock Rd., Columbus, Georgia, United States, 31907

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