Woods Insurance Service, Inc.

Excellent Customer Service is something that we strive to provide at Woods Insurance to every customer, every dayWe apologize to Mrs***-*** that she wasn’t happy in her business dealings with usWe will respond to each item in order of her complaint against Woods Insurance
Mrs
***-*** had four separate policies at Woods Insurance Service written through *** InsuranceOne policy was their home, another for the boat, and Auto policies (one with the RV and three vehicles, and the other, with just a single vehicle)All four policies had different inception and expiration datesMrs***-*** called to request cancellation on 9/4/for her policesThe insured received an account credit/refund for the time between 9/4-10/1) for $from ***The auto policies have a combined billing, and the automatic renewal was processed on 8/27/When the insured requested cancellation on 9/4, this left an earned premium due in the amount of $The boat policy renewed on 9/2/14, thus leaving a balance of $due on the boat policy (for the time between 9/2-9/4)
Mrs***-*** owes a combined amount of $on the auto policies due to earned premium to *** InsuranceShe owes nothing to Woods Insurance and Woods Insurance owes nothing to Mrs***-***
Proof of InsuranceOn this account, we were given several different lienholders/addresses/fax numbers to confirm coverage on several occasionsWe do have notes and confirmation numbers of each call and an attempt to locate the correct lienholder
Auto claimsThe windshield claim was opened, paid, and then closedThere was a small bit of confusion initially due to lack of information in ***’s computer system, however, *** paid for itThere was also another auto claim that was paid and closed on 10/
Again, we apologize for the experience Mrs***-*** experiencedWe tried to provide an explanation of what occurred and that the money she owes is to *** Insurance Company for insurance provided