Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs mentioned in the complaint, the car was brought back to Winner because they "guarantee their work" - but from my experience this time, bringing it back for them to fix their mistakes doesn't lead to fixing the mistakes The issues I brought it back in for are still issues, and there are new ones as a result of poor workmanship as well as lack of attention to detail or review before returning the vehicle to me To have the outstanding issues fixed, I will again be without my car for 5+ days, but I will certainly not trust it to be completed by Winner.While I understand they are unable to return a deductible, I am still concerned with my out of pocket expenses that I incurred from the multiple missed deadlines imposed by Winner.Attached to this complaint is the receipt for my additional rental car coverage beyond days (the quoted timeline was days) - additional days were incurred @ 49.99/day for a total of days in repair During the repair process, the timeline was updated from to days, but never to the additional The shop should have paperwork to this effect, but I can provide if necessary.It has also since come to my attention that the work completed relative to my EVAP system, which was repaired/replaced, was also sub-parLines were pinched/crimped and zip-tied to be held in place - thus throwing a check engine code for a leak in the system This work was performed by Winner as part of the initial repair as well.I hope you can understand my concern and lack of confidence in the ability for the work to be satisfactorily completed by Winner at this stage As the adage says "Fool me once, shame on you, fool me twice shame on me" A reimbursement for the rental expenses would suffice to "settle" this complaint, but that's about the best I can expect at this point Regards, [redacted]
Winner is paying Porter Ford this Monday to repair the vehicle Winner is also providing a rental for the customer during the repair process.Winner is not in the rental businessHis insurance company provides rental monies based on his policy. If the repairs took to long he needs to discuss rental reimbursement with his insurance company.Winner did not fix or replace the air conditioning system in the car therefore the insurance company determined it is not accident related and we are not responsible.Thank you
Mr.*** Picked up his truck on 4/4/all customers concerns have been addressed to his satisfactionthis truck is a year old truck and when working on vehicles of this age sometimes parts are no longer available so we have to improvise and use parts or hardware that is availablethe door
not aligned was a simple adjustment that caused us to damage paint we have now taken care of that paint work the door lock was due to the lock rod not being placed in the correct location this also has been corrected
Winner guarantees all work performed. We will pick up and deliver the vehicle back to the customer, address any customer concerns and provide a rental vehicle during the re-repair processWinner does not reimburse insurance deductibles due to contracts with insurance companies. We
will consider any out of pocket rental expenses caused by our delays
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs mentioned in the complaint, the car was brought back to Winner because they "guarantee their work" - but from my experience this time, bringing it back for them to fix their mistakes doesn't lead to fixing the mistakes. The issues I brought it back in for are still issues, and there are new ones as a result of poor workmanship as well as lack of attention to detail or review before returning the vehicle to me. To have the outstanding issues fixed, I will again be without my car for 5+ days, but I will certainly not trust it to be completed by Winner.While I understand they are unable to return a deductible, I am still concerned with my out of pocket expenses that I incurred from the multiple missed deadlines imposed by Winner.Attached to this complaint is the receipt for my additional rental car coverage beyond 30 days (the quoted timeline was 17 days) - 13 additional days were incurred @ 49.99/day for a total of 43 days in repair. During the repair process, the timeline was updated from 17 to 34 days, but never to the additional 9. The shop should have paperwork to this effect, but I can provide if necessary.It has also since come to my attention that the work completed relative to my EVAP system, which was repaired/replaced, was also sub-par. Lines were pinched/crimped and zip-tied to be held in place - thus throwing a check engine code for a leak in the system. This work was performed by Winner as part of the initial repair as well.I hope you can understand my concern and lack of confidence in the ability for the work to be satisfactorily completed by Winner at this stage. As the adage says "Fool me once, shame on you, fool me twice shame on me". A reimbursement for the rental expenses would suffice to "settle" this complaint, but that's about the best I can expect at this point.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs mentioned in the complaint, the car was brought back to Winner because they "guarantee their work" - but from my experience this time, bringing it back for them to fix their mistakes doesn't lead to fixing the mistakes The issues I brought it back in for are still issues, and there are new ones as a result of poor workmanship as well as lack of attention to detail or review before returning the vehicle to me To have the outstanding issues fixed, I will again be without my car for 5+ days, but I will certainly not trust it to be completed by Winner.While I understand they are unable to return a deductible, I am still concerned with my out of pocket expenses that I incurred from the multiple missed deadlines imposed by Winner.Attached to this complaint is the receipt for my additional rental car coverage beyond days (the quoted timeline was days) - additional days were incurred @ 49.99/day for a total of days in repair During the repair process, the timeline was updated from to days, but never to the additional The shop should have paperwork to this effect, but I can provide if necessary.It has also since come to my attention that the work completed relative to my EVAP system, which was repaired/replaced, was also sub-parLines were pinched/crimped and zip-tied to be held in place - thus throwing a check engine code for a leak in the system This work was performed by Winner as part of the initial repair as well.I hope you can understand my concern and lack of confidence in the ability for the work to be satisfactorily completed by Winner at this stage As the adage says "Fool me once, shame on you, fool me twice shame on me" A reimbursement for the rental expenses would suffice to "settle" this complaint, but that's about the best I can expect at this point Regards, [redacted]
Winner is paying Porter Ford this Monday to repair the vehicle Winner is also providing a rental for the customer during the repair process.Winner is not in the rental businessHis insurance company provides rental monies based on his policy. If the repairs took to long he needs to discuss rental reimbursement with his insurance company.Winner did not fix or replace the air conditioning system in the car therefore the insurance company determined it is not accident related and we are not responsible.Thank you
Mr.*** Picked up his truck on 4/4/all customers concerns have been addressed to his satisfactionthis truck is a year old truck and when working on vehicles of this age sometimes parts are no longer available so we have to improvise and use parts or hardware that is availablethe door
not aligned was a simple adjustment that caused us to damage paint we have now taken care of that paint work the door lock was due to the lock rod not being placed in the correct location this also has been corrected
Winner guarantees all work performed. We will pick up and deliver the vehicle back to the customer, address any customer concerns and provide a rental vehicle during the re-repair processWinner does not reimburse insurance deductibles due to contracts with insurance companies. We
will consider any out of pocket rental expenses caused by our delays
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs mentioned in the complaint, the car was brought back to Winner because they "guarantee their work" - but from my experience this time, bringing it back for them to fix their mistakes doesn't lead to fixing the mistakes. The issues I brought it back in for are still issues, and there are new ones as a result of poor workmanship as well as lack of attention to detail or review before returning the vehicle to me. To have the outstanding issues fixed, I will again be without my car for 5+ days, but I will certainly not trust it to be completed by Winner.While I understand they are unable to return a deductible, I am still concerned with my out of pocket expenses that I incurred from the multiple missed deadlines imposed by Winner.Attached to this complaint is the receipt for my additional rental car coverage beyond 30 days (the quoted timeline was 17 days) - 13 additional days were incurred @ 49.99/day for a total of 43 days in repair. During the repair process, the timeline was updated from 17 to 34 days, but never to the additional 9. The shop should have paperwork to this effect, but I can provide if necessary.It has also since come to my attention that the work completed relative to my EVAP system, which was repaired/replaced, was also sub-par. Lines were pinched/crimped and zip-tied to be held in place - thus throwing a check engine code for a leak in the system. This work was performed by Winner as part of the initial repair as well.I hope you can understand my concern and lack of confidence in the ability for the work to be satisfactorily completed by Winner at this stage. As the adage says "Fool me once, shame on you, fool me twice shame on me". A reimbursement for the rental expenses would suffice to "settle" this complaint, but that's about the best I can expect at this point.
Regards,
[redacted]