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Woods Real Estate of Mansfield, Inc.

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Woods Real Estate of Mansfield, Inc. Reviews (4)

Complaint: ***
I reject AMLI 5350's response.AMLI
misunderstands TexPropCode 92.104(b) and seems to believe that it can retain residents' security deposits for any damage - not just damage beyond wear and tear (defined in Texas as damage that occurs over time due to the ordinary and intended use of the property)AMLI seems to believe that because it gives a resident an apartment with new carpets upon move in, that resident is legally required to provide AMLI with new carpets when he or she moves outAMLI believes that any damage, including wear and tear, allows them to retain residents' security deposits, when in fact, retaining security deposits to repair wear and tear is illegal in Texas. As Revdex.com can see from other complaints on here and on Yelp, this hasn't only happened to usI've been in touch with a half dozen other ex-AMLI residents (most of whom also moved out of state) who had the exact same experienceRegardless of whether AMLI uses a "professional carpet cleaning company" to "verify" the need for full replacement, AMLI clearly engages in a systematic and reoccurring pattern to offset its costs of turning over apartments by charging residents for complete carpet replacement. Furthermore, AMLI deceives and misleads residents by requiring walk-throughs prior to move outWe had our walk-through with an AMLI representative on June 29, At no point during the walk-through did the AMLI representative mention that he observed any damage to our apartment, including any damage to the carpetIn fact, the AMLI representative confirmed that our apartment was in great condition, which it wasWe take great pride in where we live and vacuumed and cleaned our AMLI apartment at least twice a week.Despite no mention of any stains during the walk-through and despite our upkeep of the apartment, AMLI insists that not only were the carpets stained beyond wear and tear, they were damaged beyond the ability to be cleanedCarpet damage that is serious enough to necessitate full removal - or even a professional cleaning - should have been observed and mentioned by the AMLI representative during the walk-throughWe would have then at least had the opportunity to challenge the assertion or clean the carpets ourselves.Instead, AMLI conducted a walk-through in which it misled us into believing our apartment was in great condition and waited for us to move out of state before sending us grainy pictures of the carpet (attached), charging us over $for full replacement, over $in random administrative fees, and threatening to send us to collections which, as they explained, would damage our credit if we didn't pay.For these reasons, I fully reject AMLI 5350's response.Sincerely,
*** ***

Hi Ms***, Our apologies for our delayed response, we were trying to collect a bit more information on Ms*** account specifics Please see our attached response This has also been sent by fax to *** If you have any questions please do not hesitate to let
me know Thank you! Respectfully,*** ***HR Field Representative and Regional Customer Service Manager ***
***

Good morning, Please see AMLI's formal response attached regarding the complaint that was submitted by former resident *** ***. Thank you. Respectfully,*** ***Austin HR Field Representative for AMLI Residential

July 11, 2016 Ms. [redacted] Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re:          Complaint ID #[redacted] (Former Resident of AMLI Downtown) Dear Ms, [redacted]: AMLI has investigated Ms. [redacted] account and disagree with her assessment that she fulfilled the terms of her Selfernent Agreement she signed on Mayl8th. Ms. [redacted] requested to terminate her lease early at AMLI Downtown and move to move to another AMLI community. Ms. [redacted] signed an agreement for early lease termination. Per the terms of the agreement, Ms. [redacted] did not; 1) settle her account upon the terms indicated on the agreement; and 2) enter into a new lease for another AMLI apartment. Our records do not Indicate that Ms. [redacted] settled her account per the terms of the agreement and entered into a lease at another AMLI community. Ms_ [redacted] moved out on June 18th without entering into a lease with another AMLI community. Therefore, Ms. [redacted] owes rent per the terms of her original lease dated January 1, 2016, which states a re-let fee of 85% of one month's rent and rent responsibility until a new resident moves in. Fortunately, we were able to Mitigate some of Ms. [redacted] responsibility by re-renting her apartment for a move In of June 28th. Therefore, Ms. [redacted] owed rent until the new resident moved in of $343.00. Also Included on the Final Account Statement is Ms. [redacted] final utility bill, covering the period of 04/06/16 — 6/18/16 in the amount of $220.58. In her complaint, Ms. [redacted] is requesting a deposit refund in the amount of $1,059. As a result of the above, we respectfully decline Ms. [redacted] request for a refund, because she did not fulfill the terms of the Agreement, which renders the agreement void, and Ms. [redacted] owes AMLI $858.61. As a customer service, we are willing to provide an extension of the amount due, if Ms. [redacted] pays in full by July 31st. We are willing to reevaluate her final account statement, and review her account, if Ms. [redacted] can provide evidence she has entered into a lease at another AMLI community. In addition, if Ms. [redacted] would like to discuss payment plan opportunities, we welcome her to contact the office. We thank Ms. [redacted] for her residency at AMLI Downtown; we regret that she continues to be unhappy with this outcome. We wish the best for Ms. [redacted] in her future endeavors. Sincerely, [redacted] - Community Manager

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Address: 235 Chauncy St, Mansfield, Massachusetts, United States, 02048-1246

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