July 11, Ms [redacted] Revdex.com Corporate Office La Posada Drive Austin, TX Re: Complaint ID # [redacted] (Former Resident of AMLI Downtown) Dear Ms, [redacted] : AMLI has investigated Ms [redacted] account and disagree with her assessment that she fulfilled the terms of her Selfernent Agreement she signed on Mayl8thMs [redacted] requested to terminate her lease early at AMLI Downtown and move to move to another AMLI communityMs [redacted] signed an agreement for early lease terminationPer the terms of the agreement, Ms [redacted] did not; 1) settle her account upon the terms indicated on the agreement; and 2) enter into a new lease for another AMLI apartmentOur records do not Indicate that Ms [redacted] settled her account per the terms of the agreement and entered into a lease at another AMLI communityMs_ [redacted] moved out on June 18th without entering into a lease with another AMLI communityTherefore, Ms [redacted] owes rent per the terms of her original lease dated January 1, 2016, which states a re-let fee of 85% of one month's rent and rent responsibility until a new resident moves inFortunately, we were able to Mitigate some of Ms [redacted] responsibility by re-renting her apartment for a move In of June 28thTherefore, Ms [redacted] owed rent until the new resident moved in of $Also Included on the Final Account Statement is Ms [redacted] final utility bill, covering the period of 04/06/— 6/18/in the amount of $In her complaint, Ms [redacted] is requesting a deposit refund in the amount of $1,As a result of the above, we respectfully decline Ms [redacted] request for a refund, because she did not fulfill the terms of the Agreement, which renders the agreement void, and Ms [redacted] owes AMLI $As a customer service, we are willing to provide an extension of the amount due, if Ms [redacted] pays in full by July 31stWe are willing to reevaluate her final account statement, and review her account, if Ms [redacted] can provide evidence she has entered into a lease at another AMLI communityIn addition, if Ms [redacted] would like to discuss payment plan opportunities, we welcome her to contact the officeWe thank Ms [redacted] for her residency at AMLI Downtown; we regret that she continues to be unhappy with this outcomeWe wish the best for Ms [redacted] in her future endeavorsSincerely, [redacted] - Community Manager
July 11, Ms [redacted] Revdex.com Corporate Office La Posada Drive Austin, TX Re: Complaint ID # [redacted] (Former Resident of AMLI Downtown) Dear Ms, [redacted] : AMLI has investigated Ms [redacted] account and disagree with her assessment that she fulfilled the terms of her Selfernent Agreement she signed on Mayl8thMs [redacted] requested to terminate her lease early at AMLI Downtown and move to move to another AMLI communityMs [redacted] signed an agreement for early lease terminationPer the terms of the agreement, Ms [redacted] did not; 1) settle her account upon the terms indicated on the agreement; and 2) enter into a new lease for another AMLI apartmentOur records do not Indicate that Ms [redacted] settled her account per the terms of the agreement and entered into a lease at another AMLI communityMs_ [redacted] moved out on June 18th without entering into a lease with another AMLI communityTherefore, Ms [redacted] owes rent per the terms of her original lease dated January 1, 2016, which states a re-let fee of 85% of one month's rent and rent responsibility until a new resident moves inFortunately, we were able to Mitigate some of Ms [redacted] responsibility by re-renting her apartment for a move In of June 28thTherefore, Ms [redacted] owed rent until the new resident moved in of $Also Included on the Final Account Statement is Ms [redacted] final utility bill, covering the period of 04/06/— 6/18/in the amount of $In her complaint, Ms [redacted] is requesting a deposit refund in the amount of $1,As a result of the above, we respectfully decline Ms [redacted] request for a refund, because she did not fulfill the terms of the Agreement, which renders the agreement void, and Ms [redacted] owes AMLI $As a customer service, we are willing to provide an extension of the amount due, if Ms [redacted] pays in full by July 31stWe are willing to reevaluate her final account statement, and review her account, if Ms [redacted] can provide evidence she has entered into a lease at another AMLI communityIn addition, if Ms [redacted] would like to discuss payment plan opportunities, we welcome her to contact the officeWe thank Ms [redacted] for her residency at AMLI Downtown; we regret that she continues to be unhappy with this outcomeWe wish the best for Ms [redacted] in her future endeavorsSincerely, [redacted] - Community Manager