We are sorry for any misunderstandings that have taken placeOn January 11th management was made aware of the customer's frustrations and immediately, the next morning we reached out to customer and issued a complete refund of their moneyThe customer had paid for and received an Energy Audit, which was completed by a BPI Certified AuditorThis is an extensive audit which included analysis of the customer's house and analysis of potential energy savings using NJ Clean Energy analysis softwareOur policy is to apply the Audit fee towards a NJ Clean Energy Approve project (should the customer decide to move forward)Qualifying for such a project means that the customer must select a project that saves at least 5% on their current energy expendituresThe customer in this case did not want to go forward with any qualifying projectThis is the first time? in years? we have encountered this problemWe apologize for any misunderstanding and have taken steps to ensure these details are provided and understood by our customers
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We are sorry for any misunderstandings that have taken placeOn January 11th management was made aware of the customer's frustrations and immediately, the next morning we reached out to customer and issued a complete refund of their moneyThe customer had paid for and received an Energy Audit,
which was completed by a BPI Certified AuditorThis is an extensive audit which included analysis of the customer's house and analysis of potential energy savings using NJ Clean Energy analysis softwareOur policy is to apply the Audit fee towards a NJ Clean Energy Approve project (should the customer decide to move forward)Qualifying for such a project means that the customer must select a project that saves at least 5% on their current energy expendituresThe customer in this case did not want to go forward with any qualifying projectThis is the first time in years we have encountered this problemWe apologize for any misunderstanding and have taken steps to ensure these details are provided and understood by our customers
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We are sorry for any misunderstandings that have taken place. On January 11th management was made aware of the customer's frustrations and immediately, the next morning we reached out to customer and issued a complete refund of their money. The customer had paid for and received an Energy Audit,...
which was completed by a BPI Certified Auditor. This is an extensive audit which included analysis of the customer's house and analysis of potential energy savings using NJ Clean Energy analysis software. Our policy is to apply the Audit fee towards a NJ Clean Energy Approve project (should the customer decide to move forward). Qualifying for such a project means that the customer must select a project that saves at least 5% on their current energy expenditures. The customer in this case did not want to go forward with any qualifying project. This is the first time in 5 years we have encountered this problem. We apologize for any misunderstanding and have taken steps to ensure these details are provided and understood by our customers.
We are sorry for any misunderstandings that have taken placeOn January 11th management was made aware of the customer's frustrations and immediately, the next morning we reached out to customer and issued a complete refund of their moneyThe customer had paid for and received an Energy Audit, which was completed by a BPI Certified AuditorThis is an extensive audit which included analysis of the customer's house and analysis of potential energy savings using NJ Clean Energy analysis softwareOur policy is to apply the Audit fee towards a NJ Clean Energy Approve project (should the customer decide to move forward)Qualifying for such a project means that the customer must select a project that saves at least 5% on their current energy expendituresThe customer in this case did not want to go forward with any qualifying projectThis is the first time? in years? we have encountered this problemWe apologize for any misunderstanding and have taken steps to ensure these details are provided and understood by our customers
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We are sorry for any misunderstandings that have taken placeOn January 11th management was made aware of the customer's frustrations and immediately, the next morning we reached out to customer and issued a complete refund of their moneyThe customer had paid for and received an Energy Audit,
which was completed by a BPI Certified AuditorThis is an extensive audit which included analysis of the customer's house and analysis of potential energy savings using NJ Clean Energy analysis softwareOur policy is to apply the Audit fee towards a NJ Clean Energy Approve project (should the customer decide to move forward)Qualifying for such a project means that the customer must select a project that saves at least 5% on their current energy expendituresThe customer in this case did not want to go forward with any qualifying projectThis is the first time in years we have encountered this problemWe apologize for any misunderstanding and have taken steps to ensure these details are provided and understood by our customers
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We are sorry for any misunderstandings that have taken place. On January 11th management was made aware of the customer's frustrations and immediately, the next morning we reached out to customer and issued a complete refund of their money. The customer had paid for and received an Energy Audit,...
which was completed by a BPI Certified Auditor. This is an extensive audit which included analysis of the customer's house and analysis of potential energy savings using NJ Clean Energy analysis software. Our policy is to apply the Audit fee towards a NJ Clean Energy Approve project (should the customer decide to move forward). Qualifying for such a project means that the customer must select a project that saves at least 5% on their current energy expenditures. The customer in this case did not want to go forward with any qualifying project. This is the first time in 5 years we have encountered this problem. We apologize for any misunderstanding and have taken steps to ensure these details are provided and understood by our customers.