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Woods' Pools and Restoration

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Woods' Pools and Restoration Reviews (1)

Review: Less than two years after our pool was built, it developed two cracks on the infinity edge side of the pool that went completely through the concrete causing water to leak through to the other side. Dave W[redacted] came out at the time and addressed the cracks on the outside of the pool by injecting a sealant and asked us to install a bubbler system to prevent ice from forming at the surface of the pool. Unfortunately, the repair did not hold and it was still leaking through last summer. I tried to reach Dave unsuccessfully several times last summer by email and phone and never received a response. After this past winter, the cracks have become much worse and not only is the water leaking through but it looks horrible. After one phone conversation with Dave this summer and several emails and voicemails. he sent his workers out to do a "patch" job but would not be a permanent fix for the crack issue. His employees felt due to the size of the cracks that what they were going to do would not fix the issue and would only make it look more unsightly. I asked them to speak to Dave as well as my own countless emails and voicemails to explain to Dave that I needed him to come out personally and survey the cracks and then have a meeting with us to discuss a permanent solution. That was over a month ago and I have not had a response. I sent him an email a week ago and asked him to please contact me to resolve this before I needed to take other measures. I again had no response which has led me to file a complaint. The warranty states that it is lifetime against leaking. Also, on their website where our pool is displayed it states they "guarantee a higher quality, longer lasting, and more aesthetically pleasing pool experience! " At this time, that statement is not true for us. I would love to be able to recommend our pool builder to the many people that I know interested in a pool but at this time I can't due to the state of our pool and Dave's lack of interest in resolving our issue.Desired Settlement: To have our pool cracks addressed and corrected the same way he would correct the cracks in a pool he was restoring. If this issue would have been addressed initially or even the year after the cracks developed, the condition of the cracks would not be near the severity as they are now.

Business

Response:

I have inspected the site, communicated with the homeowner, and plan to do the leak repair this week. The homeowner requested a meeting to discuss the repair approach. Our warranty, which is better than the standard for the industry, is against leaking for the life of the pool. The pool is a vanishing edge design with a catch trough off of the deep end. There is moisture seepage through a crack in the infinity wall into the trough, but there appears to be no water loss to outside the pool structure. The leak stoppage repair is very minimal and is easily accomplished. We intend, and our challenge is, to go beyond the warranty and make the repair as invisible as possible. We are coloring repair compounds to try to accurately match the medium gray interior finish I intend to have this "compound coloration" resolved by the beginning of the week, after which I will meet with the homeowner and initiate the application.

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Description: Swimming Pool Contractors, Dealers, Design, Swimming Pool Service & Repair, Concrete Contractors

Address: 1085 Allentown Rd, Green Lane, Pennsylvania, United States, 18054

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