I tried to contact *** *** on 10/2/14 after having received the
information about her concerns, though she would not return my phone callsThe credit card company debited our account in response to her dispute and I received a discrepancy form asking about he chargeI sent in the documentition that I have laying out all of the charges and the payments madeThe credit card company is the one that then decided to reverse their decisionAs I tried to show *** via a printout of all the charges and payments made in 2014, the charge was legitimate and she was not overchargedI apologize that she felt that the office staff that she spoke to were unable to give her a clear answer about the payment withdrawsWe have certainly addressed the issue internallyIn addition, to preserve good will, I have sent *** a refund check*** ***
Program Director
I tried to contact *** *** on 10/2/14 after having received the
information about her concerns, though she would not return my phone callsThe credit card company debited our account in response to her dispute and I received a discrepancy form asking about he chargeI sent in the documentition that I have laying out all of the charges and the payments madeThe credit card company is the one that then decided to reverse their decisionAs I tried to show *** via a printout of all the charges and payments made in 2014, the charge was legitimate and she was not overchargedI apologize that she felt that the office staff that she spoke to were unable to give her a clear answer about the payment withdrawsWe have certainly addressed the issue internallyIn addition, to preserve good will, I have sent *** a refund check*** ***
Program Director